City Comfort Hotel (Jiangmen Kaiping Donghuicheng) Guest Reviews
4.7/5
Outstanding
511 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(511)
Positive reviews(507)
Reviews with photos/video(107)
Friendly front desk staff(55)
Convenient for shopping(41)
Convenient parking(40)
Near shopping area(38)
Delicious breakfast(29)
Would stay again(16)
Good Internet(7)
Perfect for business trips(6)
Negative reviews(4)
Guest User
Deluxe Smart Room (2 beds)
Stayed in May 2024
Family
6 review
4.7/5
Amazing
Posted on Jun 28, 2024
1. Check-in Process
Great, a few minor questions but was very smooth experience and process. Friendly check-in procedure and follow-up.
2. Restaurant
Unfortunately, I didn’t get the chance to have breakfast, but hopefully next time.
3. Rooms
Very clean rooms and well prepared. The cleaners did a great job too.
4. Air Con and Amenities in the Room
Temperature controlled remote and good basic amenities for stay which is refilled during daily cleaning procedure when asked.
5. Laundry
They have a self-service laundry, which is very good and helpful. They even provide small amount of detergents for cleaner clothes.
The bonus is also the dryer machine that comes with it.
6. Check-out
Very quick and smooth.
7. Location
Good location which is near local shopping small if you want to do some small shopping or have a quick bite or tea/coffee break.
Feedback / Improvements for attracting more foreigners (Tourists) / Businesses (My opinion)
1. Basic/Simple English in front-desk would be helpful, but not important.
2. Translation on Laundry Instructions (self-service) can be helpful or pre-recorded video to help elderly or first-time visitors the correct procedures.
3. Restaurants to open not only for breakfast but option for different hours (such as afternoon/evening) but for short duration ordering time-period. Even though location is superb for local shopping mall, it would be great to experience afternoon/evening meal in the hotel and/or in-room dining services in the future (if it becomes popular).
4. Ironing board. There is a self service ironing but can be helpful to have an ironing board within the room, especially great experience with washing and drying clothes. However ironing clothes individually requires time and the ironing which is shared in the communal area can be time consuming if it is popular in demand during the time of use.
Overall, definitely superb hotel for the price and cleanliness. There is room for improvements but nevertheless, the experience and my stay there was nice.
Response from Property: Hello! Thank you very much for your stay and praise! We have fed back your suggestions to the leaders as soon as possible. We are very happy to bring you a good time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Man Fu
Queen Room With River View
Stayed in Aug 2024
Couples
1 review
4.5/5
Great
Posted on Sep 30, 2024
Best value and satisfaction even including the 4 and 5 star hotels of our trip. The room was modest size and basic but all details for comfy stay are extremely well provided for, eg., Shower, bedside light controls and charging ports, and the high tech heated automatic toilet seat has not been matched on our trip.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
littlepin
Deluxe Smart Room (2 beds)
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 2, 2024
Friendly staff, very clean facilities and super convenient location!! Strongly recommended!
Response from Property: Hello! Thank you very much for your stay and appreciation! It's a pleasure to have a great time with your outing. Your appreciation has greatly encouraged the hotel and is also the driving force for our progress, we will continue to maintain our enthusiasm and strive to make every guest feel at home, and we look forward to welcoming you again! You are welcome to come back and have a great time
Hoi Yee
Deluxe Smart Room (2 beds)
Stayed in Apr 2024
Family
2 review
4.7/5
Amazing
Posted on May 26, 2024
Great stay experience. The staff were very helpful.
Response from Property: 您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快
Man Yuk Betsy
Deluxe Smart Room (2 beds)
Stayed in Jan 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Mar 6, 2024
Helpful and friendly staff.
Response from Property: 您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快
Shijizeyuan
Business Smart Room (Double bed)
Stayed in Oct 2024
Couples
99 review
5.0/5
Outstanding
Posted on Nov 21, 2024
The parking lot at the door is convenient. Although the room is not big, it is reasonably decorated, has everything you need, and is clean and tidy. Night lights are convenient and non-glaring. Smart toilet. The shower water is big. The bed was also comfortable. Breakfast was average, not heated well and a bit cold.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life
Vision-vision
Smart Room (Double bed) (Special promotion)
Stayed in May 2024
Solo travelers
31 review
5.0/5
Outstanding
Posted on Jun 22, 2024
The hotel is in a prime location, just opposite Donghui City, the most prosperous and lively place in Kaiping. There are also many apartment-style hotels in Donghui City, which are much cheaper, but the overall feeling is not as good as here. The front desk service guy was polite and kind, and upgraded the room. The room was clean and tidy without any odor. It is a very cost-effective hotel. I will stay here again next time I come to Kaiping.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.
Guest User
Deluxe Smart Room (2 beds)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The room is pretty good, but it would be more friendly if the shower could adjust the water speed! Because it is too strong, but it is really refreshing for adults to take a shower! There are so many snacks at the front desk, and the little friends are cute! I came to Kaiping again after 19 years, and the experience was so good! City Convenience Hotel is my first choice for travel!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.
Anonymous User
Smart Room (Double bed) (Special promotion)
Stayed in May 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jun 8, 2024
The hotel lobby room attendants are very friendly and the service is so good that you feel at home. The room is clean and hygienic (^-^) 👍 The shower water pressure is very comfortable 😌 The breakfast is also rich and delicious, and my picky stomach is quite satisfied.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 7, 2024
The overall stay experience of the hotel is very satisfactory. The room has good lighting, a large TV screen, and high definition. The room is very smart, and Xiaodu can be used to operate the electrical appliances in the room. The smart toilet experience is perfect, and the front desk service is also very good! The snacks at the front desk were very rich, and the ladies and brothers were very enthusiastic. I am very satisfied!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
The room is very new, the facilities are well-equipped, and the hot water comes out quickly. Overall, it is a very good three-star hotel. You can choose this hotel whenever you go out for fun!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 27, 2024
This room is amazing! The room is very clean and spotless, and the room has intelligent voice control, which is great! The bed is super comfortable ~ and the service from the guys at the front desk is super considerate! 👍
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Oct 2024
Business travelers
20 review
4.7/5
Amazing
Posted on Nov 26, 2024
The hotel is new and clean, but it is close to the parking lot. Even after closing the windows at night, you can still hear the noise from the parking lot.
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry to bring you a bad experience during your stay. If you are sensitive to environmental noise, you can call or ask the front desk staff to help you arrange a quiet room when you check in. At the same time, we hope that your next stay can bring you a better experience.
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 28, 2024
The room is comfortable and spacious, and the voice assistant can control the curtains and lights. The geographical environment is good. There is a shopping mall opposite, with a one-stop shop for eating and shopping. The parking lot is large, so you are not afraid of not having a place to park. The lady at the front desk has a great service attitude, enthusiasm and patience. I have recommended it to people around me. friend
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 22, 2024
Very satisfied, the environment is very good, the front desk service is good, check-in is fast, the room is neat and tidy, the hygiene is great, the bed is very comfortable, the room is intelligently controlled, and free late check-out is provided, which is very good
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life