The service is rated low, mainly because of breakfast. When booking the room, it shows three breakfasts (fixed set), and when checking in, three breakfast coupons are given (the face value is 10 yuan per coupon, indicating that with this coupon, you can enjoy a Chinese and Western breakfast, and eat at the Green Card Restaurant on the second floor next door). There is no problem with the above. We think that a 10 yuan breakfast is probably a bowl of egg soup noodles or a bowl of wontons, dumplings, etc., which should be OK. Because we are in a hurry the next morning, this kind of quick breakfast is just right to eat in more than 10 minutes. The next morning, we took the breakfast coupon to the Green Card Restaurant on the second floor next door to eat, and then we found out that the restaurant is a Cantonese teahouse. We showed the breakfast coupon to the waiter, and the waiter asked us to order. We found out that it was not a Chinese and Western breakfast as stated on the breakfast coupon, but a Cantonese morning tea. How much we consumed, and then the face value of the breakfast coupon was deducted when we checked out. We asked the waiter if the breakfast time was fast? The waiter said fast. Then we ordered a fried noodle for 31 yuan, a dumpling for 14 yuan, a barbecued pork bun for 14 yuan, and a tea fee for 3 people, totaling 9 yuan. A total of 68 yuan. Three 10 yuan breakfast coupons were deducted when checking out, and the actual payment was 38 yuan. However, the speed of serving the food was not as fast as it was said, and it took about 40 minutes. It obviously affected our travel time. I didn't want to give a bad review. First, when booking the room, it said that the breakfast was a fixed set meal of Chinese and Western style, which was inconsistent with the actual situation. Second, when checking in at the hotel front desk, it was not clear when giving the breakfast coupon. Third, it can be understood that the hotel does not have a restaurant, but cooperates with the teahouse next door. Giving breakfast coupons is a marketing strategy, which is equivalent to shopping coupons, and this is not informed to the guests. Fourth, the breakfast coupon indicates that it is a green card restaurant, and the store front is also a green card, but the ordering receipt shows that it is Meiwan Restaurant? ? ?
The overall hotel hygiene, room comfort, and the service attitude of the front desk lady are still good. The only thing that makes me uncomfortable is the breakfast problem. If we had known earlier, we would not have booked a room with breakfast. It would be better to just eat a bowl of wontons, dumplings, etc. in the morning.
Very Good
221 Reviews