St Sebastian Rd, Kalutara, Western Province, 12500, Sri LankaView Hotel Details
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1 night
Seagate Hotel Guest Reviews
4/5
Very Good
12 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(12)
Positive reviews(9)
Negative reviews(2)
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 27, 2024
From the moment we've stepped into the hotel we had a warm welcome from the receptionist. And interior designs are very authentic and unique.we went there for a day outing we really enjoyed our time there and the food served was very delicious. Our service was done by fnb steward Yohan he didn't hesitate fulfil our needs and wants. Hope to visit this wonderful place again
Guest User
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 14, 2024
It was a nice lifetime experience in the hotel we had, specially on the beach. The food was good, and the buffet was filled with a considerable variety. Rooms were o.k.and the wash rooms were clean. Staff were friendly, and the service was good. Overall, a good place to spend the day....
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 11, 2024
I've reviewed once also. And once again i'm writing same stuff because i can't thank enough to sea gate team from the begining. Thanks palitha for your great support when making reservation you didnt fuss for anything you accepted my every changes. Thank you for that. As well as Sudesh and team who served us was really really thankful that is awesome everytime they looked after us very well. Keep good work team best of luck. More business awaiting for u all.
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 11, 2024
Thank you very Seagate team we had a wonderful day outing yesterday will be back soon definitely foods are yummy and tasty and the service awesome thank you Sudesh and team who supported us every way. We are coming back. Cheers Seagate team. . .
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 9, 2024
Perfect place.. My self & my fiancé went on a Monday which is obviously a low occupancy day... Hence, I had my doubts how would be the service & the room A/C will be. But, they surprised us with a super service from the start to the end... Raiza was superb and very helpful, neat & quick... Food was fantastic (portion wise, taste wise & variety wise). F&B team service was WOW.... HK & Room Service teams were very quick on our requests.. Very nice & clean pool... Have loads of photo location places (Natural & created)... Nice beachfront & view to the room... They have a nice small area covered with coconut trees facing the sea... That area is fabulous... Must mention the rooms... Large rooms with a nice washroom... bathtub is clean too.. Hot water was quick even during a low occupancy day was surprising.. Thanks to the entire team specially Raiza...
Guest User
Stayed in Feb 2024
Other
1.0/5
Posted on Feb 22, 2024
Extremely disappointed with my recent experience at Seagates hotel Kalutara. I left in a bit of a hurry and forgot my charger in one of the rooms. The very next day, I informed them about the incident, hoping they would assist me in locating it. Unfortunately, the response I received was quite frustrating. They repeatedly insisted that there was no charger left in the room, despite my persistent inquiries. This lack of assistance and understanding has left me feeling let down. It's disheartening, especially considering that during the checkout, we noticed a mistake in the bill – it was handed over to us with a lower price than it should have been. We immediately brought this to their attention, demonstrating our honesty and fairness. However, when the tables turned, and I needed their help, the response was far from satisfactory. Customer service is a two-way street, and it's disconcerting to see such inconsistency in the treatment of guests. I hope this feedback serves as a reminder to prioritize customer satisfaction and address concerns promptly and transparently.
Guest User
Stayed in Nov 2023
Other
5.0/5
Outstanding
Posted on Nov 15, 2023
When it comes to avani Kalutara resort we had really good time .indeed food was very delicious and nice.room was very clean . All staff members are very friendly.i love to mention ms.wathsala and mr. roshantha
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 29, 2023
We stayed this beautiful Lovely hotel for our vacation .It was amazing experience. Everything was perfect.Room superb.Food & service is really good. Staff is very friendly. Highly recommand this beautiful hotel. Once u come to this hotel u will be definetely come again. That is the value of this place. . Keep it up guys.
Guest User
Stayed in Mar 2023
Other
1.0/5
Posted on Mar 7, 2023
we paid Rs 50,000.00 advance for a wedding reception Unfortunately it had to be cancelled Seagate refused a refund we requested the staff / management for a stay for the couple rather than a refund Even staff from the ministry of tourism contacted them but they keep avoiding us with false names and phone numbers to contact and have been avoiding our requests even our mails a not answered people should consider this before deciding on this hotel
Guest User
Stayed in Dec 2022
Couples
5.0/5
Outstanding
Posted on Dec 24, 2022
Seagate Kalutara is a one of the best hotel in Sri Lanka. We Could get absolutely nice service including amazing offers,delicious foods,also nice arrangements on our Wedding day. Mr Thanuj Hemantha. Thank you so much. and Mr. Gayan and Mrs Mirasha were given great support to coordinate our day. The hotel and foods is really attractive and it the wonderful stay. Great hospitality. Thank you so much Seagate for your valuable services. Asitha & Sewwandi 2022.12.18
Guest User
Stayed in Jul 2022
Couples
5.0/5
Outstanding
Posted on Jul 11, 2022
Thank u so much for making our wedding day so amazing & the best day of our lives! It really was like a dream come true, everything was perfect. Specially we want to thank u *Miss Pabani *, our coordinator She gave us an outstanding service. Your supreme organizational skills took the stress out of everything. Your guidence, your recommendations & your organization were very much appreciated. Finally, thank u Sea Gate hotel & your team for the most perfect. All best wishes + love from Asanka & Randini