Yunomiko Onsen

I thought the food hygiene management was the worst. Other things that are unthinkable in the hospitality industry were done in just a few hours. 1. I had heard that the person in charge would come to our room, so I didn't even take a bath and waited, but he didn't come. The waitress was already in my companion's room? After that, she came to our room even before the meal reservation time and urged us (it was already meal time). If it was after the usual time, I would understand, but why would she come directly to our room without calling from the front desk? Even the waitress said she had never heard anything like that. Then why? Did she misunderstand the reservation time? There was no immediate answer when I asked. 2. When I got out of the bath, a customer from the dining room in front of me got up from his seat and was about to return to his room, probably because there was no menu or explanation of the food (we didn't either). Then Nakai, almost running me over with a cart (the same shape as a delivery company), told the customer that there was dessert. 3. When I went into the dining room, my companion ordered a bottle of beer and was asked, "Is it just one bottle?" and even though I said I would ask if there wasn't enough, he didn't back down, so I got annoyed and asked, "Is one bottle enough for two people?" and he finally backed down. ④ I asked for a large glass of water because I had just taken a bath, but they asked if it had to be a large glass. I asked them, "You asked for a large glass, didn't you?" and they reluctantly went to get it. I thought it would be better than having them pour it over and over again, but they looked annoyed. ⑤ The beer finally arrived, and 5 minutes after I started eating, the tempura came (the rest was chawanmushi, rice and miso soup). Last time, they checked how the food was progressing and gave it a good rating, but I heard that the head chef had changed, so I was worried before making a reservation, and when I asked them about it, they said that the head chef had been there since then and that it was fine, but they were very sloppy. When I told the waitress that I had told them that before making a reservation, they said, "They just warmed it up without re-frying it?" and the batter was crispy and hard. ⑥ The worst thing is that the sukiyaki pot comes with a spoon and raw fish in the side dish! The pot and fish are set up before the reservation time, and the fire is turned on a few hours later. Raw fish that is usually taken out of the refrigerator (confirmed by the inn) must be eaten within 2 hours, or there is a risk of Salmonella bacteria multiplying. It is unbelievable that they don't even consider the serving time. Even nowadays, even at Yoshinoya, I told them that they separate the containers for the food and the containers for eating, but they responded that I am a part-timer and have never been to Yoshinoya, and they didn't bring me a new plate and spoon when I asked for one. I pointed out that the bath curtain was too long and that the infection prevention measures were lax, but they just said, ``I'll go and see it, I'll ask if it's okay.'' Nakai, who is over 50 years old, also had a long, drawn-out response that was unpleasant. And because I said I was a part-timer. ⑦I don't care, but they didn't give me a replacement towel or a side plate, and when I said that if I was a part-timer, I would call the person in charge who I could talk to, and they only brought me a towel but didn't change the side plate. ⑧I spoke to the person in charge, but they didn't give me their name. President? Manager? ? For breakfast, they don't serve raw fish, but they will investigate whether it is dangerous to leave the shells on the plate or spoon. Or below the coronavirus infection prevention measures. ⑨After eating the cold hotpot, I got up from my seat and went outside to call Nakai to order rice and miso soup, but my finger was in the rice. When I pointed this out, he sighed, so I asked him if he could eat the rice with my finger in it, and he said he couldn't. He said he would come back, but there was no apology. ⑩Even after I finished eating, no tea was served, and there was supposed to be dessert, but no one came even though I waited and waited (it's not a private room), so I called the front desk, but they said Nakai had told us to leave him alone, and there was no apology either. The staff at this inn first made excuses and did not respond with things like "we'll deal with it right away." The waitress who brought the dessert made excuses again, saying she was about to come back to ask. When I asked her if she had brought it because the front desk told her to, she never apologized or said she was sorry for the wait. ⑪When I asked if they had confirmed the facts about the person who came to call me even before the meal, I was told that he had said he hadn't been to the room, and I got a response that made it seem like I was lying. ⑫Once again, the person in charge treated it as just a complaint and did not take it seriously. He puts the food on the right and left sides, doesn't know what's right, and even puts his fingers in the rice, which makes me angry. When I told him that he hadn't come to my room, he said that he probably thought the futon attendant had already gone to eat, but there was a guest in the room, so he said he was going to eat, but he didn't want to be scolded for going to the room before mealtime, so he said he probably hadn't gone, and he said, ``Please forgive me,'' and he was vague without confirming the facts. The waitress also said that she had been outside the dining area because she had said she wanted to relax until 9 p.m., but it was after 9:19 p.m. and no one had come to the front desk, so I contacted the front desk to ask if the food was coming out. He made another excuse, using the fact that we had made a reservation for dinner at 7 p.m. but the food would be served right away, so we wanted to relax. It's not all about admitting things, but it's all excuses, so it makes me feel bad. Even when I tried to tell him that, he stopped me in the middle of the conversation, and I was offended twice and three times, and when I asked him to listen to the customer's story (feelings), he told me to stop calling him a customer. Because I don't want to be scolded because I'm a part-time worker? That's fine, but...