8JW3+WF5, 1 Water Lane, Kampala, Central Region, UgandaView Hotel Details
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Protea Hotel Kampala Skyz Guest Reviews
3.7/5
52 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.6
Amenities3.8
Service3.6
Cleanliness3.8
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All reviews(52)
Positive reviews(22)
Reviews with photos/video(3)
Negative reviews(13)
MD AZNI
Queen Room
Stayed in Feb 2024
Business travelers
10 review
3.0/5
Posted on Feb 22, 2024
Overall is medium
Guest User
Room, 1 Queen Bed, Balcony, City View (Club Level)
Stayed in Apr 2023
Couples
1 review
1.0/5
Posted on Apr 10, 2023
I left my perfume there, but they just keep silent.
Guest User
1 Bedroom Executive Suite, 1 King, City View, Balcony
Stayed in May 2024
Business travelers
20 review
1.2/5
Posted on May 20, 2024
The service in the hotel was very poor. During my two-day stay, there were no slippers. I called the room several times to ask for help.
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guosea
Room, 1 Queen Bed, Balcony, City View (Club Level)
Stayed in Jul 2023
Business travelers
51 review
3.2/5
Posted on Jul 16, 2023
The hotel facilities and hardware are great! The breakfast is also very rich!
Cons: The balcony of the room is open, it feels unsafe to sleep at night! The most important thing is that the downstairs bar & activities are too loud at night, it's like sleeping on the stereo. Will not live again next time!
The music is extremely loud in the evening till the midnight. Cannot sleep. I will never stay in this hotel.
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Guest User
1 Bedroom Executive Suite, 1 King, City View, Balcony
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 1, 2023
💥💥🌅🌅💥💥🌅🌅💥💥
💥🌅💥💥🌅🌅💥💥🌅💥
🌅💥💥 Pretty good. 💥💥💥🌅
💥🌅💥Go to Uganda💥💥🌅💥
💥💥🌅💥 can 💥🌅💥💥
💥💥💥🌅💥💥🌅💥💥💥
💥💥💥💥🌅🌅💥💥💥💥
🌅🌅🌅🌅🌅🌅🌅🌅🌅🌅
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Arila
Queen Room
Stayed in Jul 2023
Business travelers
18 review
1.2/5
Posted on Sep 26, 2023
It was very noisy, there was a party almost every night, it was impossible to rest! The window connects to the public corridor, which is unsafe.
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Zuimeidelvxing021
1 Bedroom Executive Suite, 1 King, City View, Balcony
Stayed in Mar 2023
Business travelers
5 review
4.0/5
Very Good
Posted on Mar 14, 2023
The room can't see the city view. I asked for room adjustment many times, but I ignored it!
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Hồng
Queen Room
Stayed in Apr 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 20, 2024
Goôd place
Original TextTranslated by Google
Jiuwangshu
1 Bedroom Executive Suite, 1 King, City View, Balcony
Stayed in Apr 2023
Solo travelers
13 review
3.5/5
Posted on Apr 3, 2023
The room is big, but the service is poor.
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Global54820978034
Stayed in Aug 2024
Travel with friends
5.0/5
Outstanding
Posted on Aug 11, 2024
From the moment I landed at Entebbe Airport, I felt rested, safe and excited for my first time in Uganda. The hotel transport man who picked me up, unfortunately I have forgotten her name but cannot forget his warm and comforting aura, made me feel welcome and accepted. The beautiful hotel was matched by the knowledgeable and welcoming staff, Brenda in concierge insisted on taking my bags, something which I still am in awe of, as I travel a lot and have never had the pleasure of a goodwilled black lady take my bags and sort my transport out for rhe weekend. Stephen at reception, what an amazing soul and a gentle spirit. I was late to join the wedding party and he ensured that the checking i process was swift and to the point, Shepard, Hadaja were amazing too. The team manager Esther ensured that the whole team I came with experienced the best parts of the hotel. What an amazing person.and thank you for going above and beyond by organising the party and balloons for the bride.... What an amazing team you have at Skyz... ohhh and to save the best for last, Abel the room cleaner... thank you for your entertaining views on football and the Olympics, Abel will never know how at ease he made me feel as this was my first time in Uganda. The hotel was emmaculate, worthy of 5 stars... the views in the evening and entertainment during the day... wow, THE FOOD, THE FOOD THE FOOD!!!!! Everything was just on point, i am already looking for new dates. Keep it up team.. SKYZ 2025 LOADING
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 13, 2024
The hotel was clean and updated. The staff was friendly and accommodating. The spa was top notch and the pool was grand. My only regret was not staying longer. The breakfast, lunch, and dinner buffet provided a plethora of options. Esther with guest relations ensured that my entire group of 18 had all of our needs met. The view from my room's balcony was breathtaking.
NickB42021
Stayed in Apr 2024
Solo travelers
4.0/5
Very Good
Posted on Apr 13, 2024
Really great time at Marriott Kampala Skyz, from arrival to departure all the staff make you feel welcome. I really enjoyed my stay overall and would definitely recommend. The views at the hotel are amazing!!! Nice view over all the city, they have a nice rooftop bar area, with nice drinks and food. They were very accommodating all around with any request I had or room service needs at any time. In terms of negatives, there was some confusion with my order at the main restaurant and took a very long time when ordering a salad, but apart from that everything was great and hope to be back soon!
Response from Property: Dear Nick, Thank you for taking the time to share the positive feedback, we truly appreciate. Providing the best hospitality is our number one priority and glad to see that you found our services worthy. I have noted the negative comment about the confusion with regards to your order and shared with the respective team leader to ensure the necessary guidelines are in place to avoid such repeat. We appreciate the patronage and look forward to welcoming you back. best regards.
Guest User
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 1, 2024
I stayed here for 8 days and was pampered from beginning to end. Staff is kind, attentive and very helpful. Rooms are great, some do have some noise from the pool area, especially when the band is playing. Food is amazing, the best included breakfast you can ask for! The only reason I don't give the five stars is actually because Marriott gave me a huge headache recognizing my qualifying nights for Bonvoy. Also, they only count half of the nights.
Response from Property: Dear Marcel, Greetings and thank you for sharing feedback about your stay in the Skyz. It is always a pleasure receiving positive comments from our guest and we are thrilled to know that you enjoyed your stay with us. We apologise regarding the Marriott points and if there is anything we can do to assist please do not hesitate to let me know. Looking forward to welcoming you back soon.
Guest User
Stayed in Aug 2023
Other
3.0/5
Posted on Aug 17, 2023
The gym was fine and my family used the pool after. The pool area is ok but small for a hotel this size. Staff are available when needed and the hotel looked clean. We went up for views at the top of the hotel and its amazing. The drinks and cocktails are lovely and its worth having a drink or top here.
Response from Property: Dear Paul, Thank you for sharing this positive feedback about your recent stay with us. Providing the highest level of hospitality is our priority and happy to hear that you appreciated the property and services during your stay. We appreciate you choosing to stay with us and look forward to welcoming you back in the near future. Once again thank you for the positive feedback. Regards
Sightseer07434268900
Stayed in Feb 2024
Couples
1.0/5
Posted on Feb 14, 2024
220000ugx to eat a bad tasty plate of chips (not fresh), 2 chicken wings, 2 samosas, 2 pieces of pork, 2 fish nuggets and a bottle of wine that you can find in Spain for less than 3€... that was our surprise for the Valentine day... And above all, the parking was completely blocked, with a 200m queue and no-one to make the traffic easier; we were obliged to take a taxi and let our car there... Please stay away from this place.. there are so many better and cheaper places in Kampala...
Response from Property: Dear Sir, Thank you for sharing about your experience while you visited the property on Valentines day, we do appreciate you choosing us. I have noted with concern your feedback regarding the value of the valentines package you were sold and the issue of the length of traffic in the area, and apologize for having fallen short of meeting your expectations. This has been escalated to the executive team to ensure the necessary guidelines are in place to avoid this from occuring in the future. I hope you give us the chance to serve you again and better in the near future. Thank you.