Best Hotels near Surau Jumaat Al Mahabbah, Nilai

Stayed in this hotel a couple of times due to its location close to the centre of town and universities. This recent stay had an unpleasant check in as room was filled with cigarette smell. However, the receptionist was able to change my room without much fuss. Will be good if the hotel can meet guest room preference when we have been staying there a number of times. Smoke free rooms will be great. Note: some rooms are without windows.

My experience was disappointing to say the least. Despite arriving for check-in at 2:30 PM, it took until 5:30 PM to finally get checked in, leaving me waiting in the lobby like a fool. Additionally, my request for a late check-out the next day was met with minimal flexibility, only extending from the original noon checkout time to 1 PM. The following morning, after enjoying a swim at 11 AM, I found myself locked out of my room due to a malfunctioning room key. Upon complaining at the lobby about the time wasted running back and forth, the customer service representative had ************ to retort, ”We have an emergency call phone in each building; you could have used that to have the key delivered to you.” Am I expected to predict such an issue and trek back to the lobby? Was this information conveyed to us during check-in? It's disappointing that one unhelpful staff member tainted my entire experience. Their dismissive attitude and lack of accountability compel me to leave a negative review. Customer service is paramount in the hospitality industry, and unfortunately, Fell short of expectations.

We check in this hotel on 16/9/2022 for 1 night for wedding event nearby. It was a late check in due to traffic jam from Johor. The hotel look grant from outside. The room was quite spacious. Before check in, we already call the reception to inform that we have an handicap driver who need a parking lot near to the lobby. For your info, their parking lot is located on the opposite building, multi-storey which is inconvenience for us. The receiption do give us approval to park outdoor. But when we reach the hotel, the security did not allow us to park. Even tho we did told him that we already got the approval. We have to go to the reception again, show them the prove, then the security let us park. But from the security movement and the way he look at us as if we making a crime. So terrible. It was raining day on that day, but was disappointed as no one from the hotel staff assist us with our luggages and things. Enter the room, when we wanted to use the toilet urgently, towel bowl was stained and cannot flush off. Called the room service, technician took about 20-30mins to repair. 4G internet and wifi access was very slow. In the evening, and during check out the next day, the same security kept looking at us and our vehicle. I understand that they are doing their job but please know that we didn't park there illegally. On the day of check-out, we called the reception to check whether can we request for late check-out, but instead of getting a late check-out, reception make us to check-out earlier which is before 12(the standard timing of checking out) If you are looking for a spacious room and decent area, you can come over to this hotel but if you are looking for overall good service and convenient, don't visit this hotel. You will disappoint yourself, just like i do.

Room is clean and the staff is helpful. There are several restaurants, cafes and convenience stores nearby. Easy access to Masjid Sri Sendayan. However, breakfast can be a bit disappointing as there is not much variety, apart from nasi lemak & mee soup. Wish there is more to choose from.

Nice location, quietly from town. Big rooms. Early check-in no charges.

我們在這家酒店住得總體來說還行,我也推薦這家酒店,尤其是那些傾向於住靠近機場和港口酒店的人,但是這裏確實有些地方還有待改進。不錯的方面有:裝飾總體不錯,床上用品和廁所用品質量不錯,茶水很好喝,在汝來的位置也不錯。但是禮賓很差勁。 我詢問了一些關於威斯特敏斯特教堂的內部信息,但是衹得到了開放的時間。沒有早餐。但是我們的房間是奢華的大床房,而且窗戶的隔音效果很好,浴室也很寬敞。但是令我氣憤的是酒店的管道被破壞了,而且周六的時候附近會有抗議遊行。 大多數的酒店都會給客人關於行程的建議,也會幫助客人選擇備用路線,但是這家酒店沒有給出相應的通知,我們不得不最後變更計劃。我反饋給禮賓(跟之前的禮賓是同一個人)的時候,得到的回應是獃滯的目光。我們在這裏住得還不錯。

The hotel serves great breakfast and have varieties of choices. Really satisfied and happy with the room and the facilities provided as such the children's pool and the gym. Thank you for the staff that provides smooth check in and check out process. Hope to visit the hotel soon.

My stay was super pleasant and my niece really enjoys the pool! Mind you, the pool shared with the shaftbury residence and they are salt water pool! The pool is very big, make sure to bring your swimsuit, you will not regret it! However there were no shoes in the room, we opened all the drawers but found none. Probably had to ask from the reception but it's okay, nothing much on that as their floor is not tiles nor hard hardwood floower. The services of their staff, like always from Accor group, top notch. There are different lift from parking lot (we park at B1) to the other floor, their staff even help pointing us to the right direction. Make sure to bring your TnG with you so you can validate it for free parking. I booked via Trip so it comes with breakfast, but boy they didn't disappoint. The breakfast buffet, like my previous stay in another Mercure hotel, SUPERB! Kudos to the chef/baker who served and made the croissant sandwich from table to table, love their croissant and fillings! Kudos to the chef who prepared my scramble the way I requested. And also to that delicious nasi lemak. Plus, that surprising ice cream for breakfast which of course, the most enjoyable one for my niece. Just that we went for breakfast quite late around 9am so the refill is a bit slow on some food but we still manage to taste almost all of them (except for the noodle station). and the restaurant used for breakfast buffet is so big that you can sit far from other guests.

Lovely stay at Tenera Hotel, clean room, very friendly staff, the fantastic breakfirst with fish swimming around the pool. Have a good breakfirst with lot of selection. Very spacious breakfirst area and nice coffee. Would recommend this hotel.

Here's a concise 100-word review of the hotel: Chosen for its airport proximity, its a decent stay. The room was well-equipped with a nice bedroom, shower, air conditioning, Netflix-enabled TV, and kettle. Conveniently, a pharmacy stood nearby. Staff were friendly, though lacking an elevator could pose challenges. While not luxury accommodation, it provided a comfortable and practical option for travelers prioritizing accessibility and ease of transit to the airport. With essential amenities and a welcoming atmosphere, it served as a satisfactory choice for a straightforward overnight stay without excessive frills.