The Hotel Sanraku Kanazawa 21th December 2022 Open

The Hotel Sanraku Kanazawa 21th December 2022 Open Reviews

The Hotel Sanraku Kanazawa 21th December 2022 Open

1-1-1 Owaricho, Kanazawa City, Ishikawa Prefecture, 920-0902, JapanView Hotel Details
The Hotel Sanraku Kanazawa 21th December 2022 Open
The Hotel Sanraku Kanazawa 21th December 2022 OpenThe Hotel Sanraku Kanazawa 21th December 2022 OpenThe Hotel Sanraku Kanazawa 21th December 2022 Open
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The Hotel Sanraku Kanazawa 21th December 2022 Open Guest Reviews

4.8/5
Amazing
136 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(136)
Positive reviews(135)
Reviews with photos/video(59)
Convenient location(40)
Delicious breakfast(36)
Awesome amenities(26)
Close to scenic area(16)
Garden view(11)
Offers pick-up/drop-offs(9)
Well designed(7)
Many amenities(6)
Negative reviews(1)
CHJAU
Run Of House
Stayed in Dec 2024
Family
12 review
4.0/5
Very Good
Posted on Dec 11, 2024
Hotel room is clean, staff are nice, location is alright. Nothing much to complain about.
Guest User
Superior Twin Room Non-Smoking
Stayed in Jan 2025
Family
1 review
2.5/5
Posted on Jan 18, 2025
Terrible experience!! We are on a 2-week trip across all of Japan and Sanraku Kanazawa was by far the worst experience of all after 5 great stays at hotels in Tokyo, Hakone, Takayama, Kioto, Osaka. While the hotel is well located and relatively clean, the service and hospitality was simply terrible at breakfast and reception desk. 1) Breakfast No one has come to the table and offered tea/coffee or take away the plates even once during the breakfast. At around 11.10 we were finishing our short breakfast and my wife went to the coffee machine to get herself a cup of coffee. This is when the manager run to wife rudely and emotionally explaining that the breakfast was open till 11am. This is at the time when there were still people having breakfast. 2) Reception/check-out The worst experience during the whole of our trip in Japan was at the check out. We thought the ch ci our time time was 12.00, but it was apparently 11.00. We came around 10.40 and were given the worst hospitality treatment of all hotels I can recall. The lady at the reception named N.Sugiara didn’t even respond to my “good morning”, but in a very rude manner pulled out a calculator and started punching in numbers to show that we need to pay 2,000 for each room because we were 40mins late for check-out. This was done in such a rude and unfriendly manner, that I have never seen at any hotel in the world. I tried to carefully hint to her that we didn’t know about the 11.00am check-out time and that we have never been penalized for a 40-min delay, but she didn’t even respond to that. Most frustrating was to see other local guests doing check1out after us with no questions asked. Terrible experience and not to be recommended to any travelers, especially foreigners!
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Wei Hsiung Marvin
King Room With Garden View-Non-Smoking
Stayed in Jun 2024
Couples
1 review
4.7/5
Amazing
Posted on Jun 28, 2024
The positive reviews are real! We're very glad to have stayed here and would recommend this hotel without hesitation. First off, the buffett breakfast is amazing: it offers local Kanazawan fare to standard Japanese favourites like tempura, sushi and sashimi to ubiquitous American breakfast offerings like sausages, bacon and a wide choice of eggs. Fancy sparkling wine for breakfast? They're available as well! Secondly, great location. 3 mins walk to Omichi market, 10 mins to Kanazawa castle, 10 mins to Higashi Chaya, 20 mins to Nagamachi District. Honestly, Kanazawa is such a walkable town, you are always able to walk from one attraction to the next. The hotel also provides a shuttle bus from mid-morning to late afternoon that runs to Kanazawa station and back. Rooms are well-appointed, large by Japanese standards and there's even a bathtub. Two thumbs up!
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Guest User
Superior Twin Room Non-Smoking
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Location was just next to the market and food area. Walking distance to places of interest too!
David
Superior Twin Room Non-Smoking
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 16, 2024
Exceeded expectations, wonderful service, Fantastic breakfast. Would definitely stay again!
Matthias Wilhelm
Club Garden Triple Room
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Excellent location, very friendly staff, modern and stylish rooms and delicious food. Highly recommend.
Anonymous User
Run Of House
Stayed in Sep 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Sep 18, 2024
A new hotel opened in 2022 at a great location The best breakfast Highly recommended
Guest User
Superior Twin Room Non-Smoking
Stayed in Jan 2024
Couples
22 review
4.7/5
Amazing
Posted on Feb 13, 2024
Amazing hotel with reasonable pricing! We loved the hospitality here. Rooms were huge and equipping with smart TV for Netflix/youtube. Lots of amenities provided in the room; coffee/tea? You name it.
Guest User
Superior Twin Room Non-Smoking
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Great hotel just next to the market and garden. Amazing value for the money
Jawnzy
Twin Room With Garden View-Non-Smoking
Stayed in Nov 2023
Family
16 review
5.0/5
Outstanding
Posted on Nov 13, 2023
Has a parking very convenient in the middle of everything, we highly recommend this hotel. Good services too.
Michaela
Twin Room With Garden View-Non-Smoking
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Really enjoyed our stay there. Beautiful hotel, especially the lobby. Good location and nice staff
Guest User
Superior Twin Room Non-Smoking
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Very amazing and clean
Guest User
Superior King-Non-Smoking
Stayed in Jun 2023
Couples
16 review
4.7/5
Amazing
Posted on Jun 21, 2023
Good!
Kuailedetumama
Superior Twin Room Non-Smoking
Stayed in Feb 2025
Travel with friends
39 review
5.0/5
Outstanding
Posted on Feb 23, 2025
This is the best hotel for this trip to Hokuriku, Japan. The service, breakfast and hygiene are all good. Especially the service and breakfast are very good, recommended.
Original TextTranslated by Google
6/10
Anonymous User
King Room With Garden View-Non-Smoking
Stayed in Feb 2025
Couples
45 review
5.0/5
Outstanding
Posted on Feb 19, 2025
Stayed at Kanazawa Sanraku Hotel for three days, and the experience was full. The lobby is stylish, the front desk staff is warm and thoughtful, and the favorability has increased sharply. The room is clean and tidy, the bedding is soft and comfortable, and I slept very well at night. The bathroom is separated into dry and wet areas, and the quality of toiletries is also good. The breakfast in the restaurant is rich and varied, and the taste is great. The location is excellent, and it is very convenient to eat and shop around. Most of the attractions are within walking distance, which saves a lot of time. This stay experience is great, and I will definitely choose Kanazawa Sanraku Hotel next time!
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Original TextTranslated by Google
6/8
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