Courtyard Kansas City Downtown/Convention Center

It was so good for me during my staying.. Front desk staff, Ariana was so kind. Thank you. I will be there again next time.

Robert at the front desk was so amazing! Thank you for the lovely stay

This place was an absolute beautiful place to stay and in a great area. The only unfortunate thing was that we had booked a room with a king bed and when given our room key we were in a room with two queens. Which, wasn’t a big deal, but there was a price difference between the king and the queen bed. We had went downstairs just to make sure we were in the right room and told that all of their king rooms had been filled, but then also said they could try and put us somewhere else. Which didn’t make a lot of sense because where else could they put us if all their rooms with king size beds were full? And we said we were okay with being in the room. Whenever we received our receipt through ******* we were still charged for a king size room. The guest services tried to contact the hotel to see about getting a refund for the difference in price for not being in the King Size room, and no one would contact them back. I’m more than willing to be accommodating in situations like this, but what I don’t appreciate is being charged for a room that I didn’t stay in. Which is really unfortunate because it is a beautiful hotel!

I would have given 5 stars but the valet parking service wasn’t very organized. I had to tell them 3 times I needed my car and it took about 20 minutes.

Our stay was fine, but the check-in/check-out process was NOT satisfactory. At check in the line was very long and it took a long time to be assisted. We got there in plenty of time, but we had dinner reservations and missed them because we waited for 30 mins to get checked in. At check out, similar situation.. Although there was no line, there was only one person working and she was on the phone for a very long time. It seems like check in/check out times need to have everyone available to help.

Visited KC from New Zealand in June 23 with 2 things in mind, catching a Royals game and Tim Magraw in concert. The concert was a 10 minute walk away so it was the perfect place. The public tram stopped right outside so it was great to take us to museums and the market. The room was great, spacious shower and the concierge Robert was fantastic. Greeted with a big smile and the 3 days we were there that smile never left his face. Great restaurant Loeu'.s across the road made the Courtyard a great place to stay, The valet parking was very prompt and always friendly staff. The fresh cookies on arrival and when we returned every day were very good. Thank you to all inolved.

What a very nice place to stay, staff is very friendly and helpful. would love to come back. Rooms were very clean, and the bar was very nice. Front desk helpful answering all my question. I'll be back in town next year. Thank you for all your kind and helpful staff

Happy

Great staff and help. Always there and very friendly. Easy check in, and always available to assist. I will definitely stay here again. Very close to many things like power and light. The valet staff was also very courteous and friendly, and my vehicle was immediately available when I asked for it.