Best Hotels near Taman Bermain Greenland, Karangbesuki

I was staying there with my family. Totally got Balinese vibes with a good ambience. Room is just common as usual but the outdoor area is great. Maybe you need to improve your hospitality of staffs. Sorry, as I am a hotelier too, I would say the hospitality should be increased more. I was about to re-schedule my stay but I canceled because it was not FOC. But then when I checked-in the staff was asking me for the charge of re-schedule (in fact I didn't re-schedule). I mean how could you missed it? I also was asking for the hairdryer to be sent to my room but the staff didn't give it directly until I need to call back and remind and no sorry at all on the phone. Oh I can't remember the name but there was a guy that assist me to the room and when I met him in the next day he still remembered me and greeting me in polite way. I didn't get his name but he has clear skin and thin body. Say my thank to him. But overall it was great to have you (Ubud Cottage Malang) for my holiday. Seriously, didn't mean to say anything bad. It was just suggestion to improve. Thanks

Good, customer friendly, no breakfast possible. Order via online

When I first checked in, I got a room on the 2nd floor with a wall view, finally I complained and asked to be replaced with a city view and even then a smoking room and had to wait an hour. For the size of a hotel 🌟 4 is not worth it for food and pool issues. However, the rooms and facilities and services are all ok, except for the security guard in front of the parking lot who is not very friendly to motorbike users. How come we are ignored, it's the turn of the car to be greeted and helped hahaha Oh yes, another minus: Mineral water is not provided for free refills TV is not HD (spotted) The AC is not cold enough The toilet has yellow/crusty stains

พักกับเพื่อน,tamu dari Sumatra.Ambil junior suite,check in cepat. ห้องกว้างพอควร reception โทรมาจะส่งผลไม้ basket.tapi sampai check out tidak dikirim fruit basketnya, walaupun sudah ditanyakan 1 kali ini nginap di junior suite, dan tidak dikirim buah, ซึ่งควรเป็นขั้นตอน tetap. อาหารเช้าไม่มาก แต่รสชาดอร่อย ห้อง tidak terlalu luas untuk ukuran junior suite.Laundry pakaian dalam satu ruang dengan kamar mandi.Jadi kamar terasa rapi.Tempat parkir outdoor dan kebetulan dapat pas di pintu masuk.Ada starbuck dan mall di seberang hotel.

This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY

Ibis have shown that they deserve credit for their efforts to maintain their standard of cleanliness. The room is clean and the location is strategic enough to be in the centre of Malang City with a nearby mart and coffee shop. I love to come and stay in Ibis again. Thank you Ibis!

Stay 1 night with 2 room booked. Location is strategic,near to everywhere,behind the trans shopping mall,but room space quite small and quite old furniture. Swimming pool is great and clean. Reception staff was nice n good hospitality and not forget to mention that rest room is very clean. Thumbs up..

Poor location of town Close to the famous burning bacon pak man in this city Night food at the hotel retreat is delicious and there is music entertainment The hotel service is also good and friendly All services are well served

It was a good hotel (villa) you could also eat in the restaurant and that was very good because you could the best Pasta Bolongese food It is a good hotel for the kids because you have a swimming pool with a glideway and now they are renovating another pool so if you think about me a year or 1/2 there it comes out is

Its my second time here, and its never be disapointed experince, Shaza at Front desk very helpfull, sinta the sales manager also very fast respond. I ordered extra hot chiken soup (because i felt a bit cold and sore throat) and they accomodated amazingly couldn’t , let see what another will i experince.😍 maybe if you guys could give a digital map, send to whatsapp that would be amazing, a bit lost when i find my room. Hehehe