Hotels near Basin of the Big Pond, Karpacz

I really enjoyed my stay at Lake Hill with my family. Unfortunately, the weather didn't work out too well for us, but that doesn't change the fact, that the stay itself was nice. I don't understand some of the reviews here. Some people would rather have caviar and a red carpet, or I don't know. Don't be discouraged. The place is really nice, with lots of activities, good food, excellent wellness services, beautiful and clean accommodation (modern). A place for couples but also families with children. A beautiful playground is also available. I can definitely RECOMMEND it for myself and my family. Excellent rest! :) Thank you! Best regards, Veronika from Czechia

The palace itself is very beautiful outside but from the star you can see that even the garden is unattended (grass not brushed, flowers almost dead). The receptionist actually greeted me, but no longer my boyfriend who speaks English (the booking was his name). No smile from you at the reception. The pillows were only found when ... And one of the first things she asked us to do was close the entrance door, because it would be ... She works in the hotel and in life I would not ask the guests for such a thing. After the form was filled out, there was still no government attempt to talk to my boyfriend. We were not asked for a nice stay, we were not explained where our room was, the receptionist only said where breakfast and dinner were and in what hours, still without a smile. The reception is full of leaflets and maps that do not need to be on the view ... It's good that they are but I don't necessarily have to see them. You can also see the open door to the office where you can see a mess. The room was very clean but not everything fitted. Most were modern but one table was an antique that didn't fit anything. When it comes to bed, it was two beds that were nothing connected and were rigged to it. They had very uncomfortable spring marathas. Very nice view of the mountains, no noise from the outside was heard. The book for guests again with unnecessary leaflets and maps. Very careless (smashed pages). The minibar was but not cooling. Before dinner we went by the receptionist several times and the receptionist never greeted us. The place saves dinner and selection of wines, at very good prices. Everything was very good, the portions were big. During dinner, we were served by a blonde waitress, the only one of the whole service was very nice. She welcomed us with a smile and, above all, tried to talk to us. Sometimes you can see a piece of the wall but there is no history of the place (except a short mention in the guest book). Very good breakfast in the morning, although at the moment it should not be a buffet as everyone touches everything ... I saw a few rooms on the way, each greeted despite being busy. When you check out by another recipient again, there was no English conversation, no question whether everything was liked. The service was missing training and I would not say that this hotel has 5 stars ...

A place with potential, but with numerous shortcomings that are essentially disrupting your stay. First, an additionally paid unguarded parking near the property. At such location the resort should be included in the price of the room. No information about a paid parking at your phone reservation. In the bedroom unfolded sofa with extra bed, which dissolves significantly deteriorating sleep quality. Total failure. A very loud oven that switches at night, noises sleep disturbing. The fireplace/case in the room, so advertised in the offer, requires extra purchase of wood (!) - no information about this at the time of booking. The kitchenette is very poorly equipped- contrary to the description on the website. The room cleaning and towels exchange only after 4 days of stay (!). The bathroom bath is severely bitten by the tooth of time, it requires definitely renovation or exchange. The room has a balcony with a view directly to the nearby windows of the buildings across from the room. It is not true that the information from the website that you can admire views from the balcony, unless you mention views of the children's playroom or guest room checked in front of you. The pool-saun complex with potential, but surrounded by a huge number of children, is a terrible harmider and chaos. A good solution to praise is the pool only for adults from 20.30. During our stay, however, the pool was temporarily closed due to alleged accident or pollution- we did not receive any compensation. Some of the ladies in the reception are very unfriendly, decent Italian restaurant, we're not going back anymore.

JESTEŚMY BARDZO ZADOWOLENI Z POBYTU W TYM MIEJSCU. BARDZO MIŁA OBSŁUGA I PRZEDE WSZYSTKIM PYSZNE JEDZENIE. NA PEWNO BĘDZIEMY TU WRACAĆ I POLECAĆ TO MIEJSCE WSZYSTKIM ZNAJOMYM. BYŁO NAM MIŁO SPĘDZIĆ W TYM HOTELU KILKA DNI. ŚWIETNE MIEJSCE NA POBYT Z DZIECKIEM. CO JEST RÓWNIEŻ PLUSEM HOTEL ZNAJDUJE SIĘ BARDZO BLISKO CZARNEGO SZLAKU, PROWADZĄCEGO DO WODOSPADU KAMIEŃCZYKA.

Many thanks for a lasting stay in these impressive walls. Special thanks go to the ladies at the reception desk, who seriously impaired the stay with their particularly strong self-confidence and poor communication with each other. It's just a shame that the good performance of the service and kitchen staff was lost in the overall package. Unfortunately, this stay is hard to beat in terms of sustainability. Unfriendly welcome. Rooms no longer correspond to the standard expected and shown on the website (we had already been there three years ago and were very satisfied then). In the meantime, a little worn, not so clean and defects amateurishly and makeshiftly ”repaired” (cracked tiles in the bathroom, black silicone joints in the shower, etc.). Additional services booked (romantic dinner) were forgotten despite electronic data processing - or deliberately because of a tour group present. When reminded of this, we only reluctantly looked in the system and asked for the desired time. As they couldn't remember the following evening and suggested we eat in our room, we decided against it and cancelled dinner. The cancellation was then (how could it be otherwise) also forgotten during the payment process. So we had to pay almost 300.00 zl for dinner that we didn't eat. Explanations and clarifications from the reception staff were annoying, as they suddenly didn't want to or couldn't understand Polish, German or English (which had been no problem up until then). In the end, the amount was generously waived. Thank you very much for that too. We will definitely recommend this hotel, but we don't know who to recommend it to at the moment. The surroundings, restaurant services (albeit limited) and breakfast were good. So if you are prepared to make certain compromises, can do without additional services, overlook a few things and can live with the mismanagement, then it's OK, although there are several accommodations in the vicinity that have more to offer in a comparable price-performance ratio and seem to be better managed.

Da ich schon öfters in diesem Hotel geschlafen habe, habe ich dieses Hotel ausgesucht zum Übernachten. Da im Internet auf jeder Seite alle Zimmer Kategorien frei waren, habe ich gedacht das ich kein Zimmer Reservieren muss. Ich bin in der nacht vom 6. auf den 7. um halb eins angekommen. Der Herr mit den Dunklen Haaren war super unfreundlich und hat mich direkt wieder raus geschickt, und mir gesagt es gäbe keine Zimmer das ich auf dem Camping Platz schlafen soll! Dieses verhalten und Desinteresse grade von einem Accor Hotel wo ich selbst Jahre lang gearbeitet habe ist nicht akzeptabel. Wenn man keine lust hat mit menschen zu arbeiten sollte man doch lieber den Job wechseln. Ich bin sehr enttäuscht das man so mit Kunden umgeht weil man beim nichts tun gestört wird. Nie wieder Mercure Jelenia Gora! Gut das es andere Hotels gibt die Gäste mit Kuss Händen aufnehmen und die ihren Job lieben! Schade!