Hotels near The Small Pond, Karpacz

A place with potential, but with numerous shortcomings that are essentially disrupting your stay. First, an additionally paid unguarded parking near the property. At such location the resort should be included in the price of the room. No information about a paid parking at your phone reservation. In the bedroom unfolded sofa with extra bed, which dissolves significantly deteriorating sleep quality. Total failure. A very loud oven that switches at night, noises sleep disturbing. The fireplace/case in the room, so advertised in the offer, requires extra purchase of wood (!) - no information about this at the time of booking. The kitchenette is very poorly equipped- contrary to the description on the website. The room cleaning and towels exchange only after 4 days of stay (!). The bathroom bath is severely bitten by the tooth of time, it requires definitely renovation or exchange. The room has a balcony with a view directly to the nearby windows of the buildings across from the room. It is not true that the information from the website that you can admire views from the balcony, unless you mention views of the children's playroom or guest room checked in front of you. The pool-saun complex with potential, but surrounded by a huge number of children, is a terrible harmider and chaos. A good solution to praise is the pool only for adults from 20.30. During our stay, however, the pool was temporarily closed due to alleged accident or pollution- we did not receive any compensation. Some of the ladies in the reception are very unfriendly, decent Italian restaurant, we're not going back anymore.

Our family stayed in apartament deluxe. It was spacious and clean but very basic. We did not understand why the closet was situated in the kitchen. There was no closet in the bedroom. We did not cook so I am not sure how well the kitchen is equipped. The hotel is very nice, there are two restaurants open during the weekend. The Blue restaurant was OK but the Green restaurant was very small and crowded which made us uncomfortable. The food was good. We were not happy with the animation program.

We've been coming to the area for years and decided to check out this hotel which only opened last year. In short, it's amazing! Located directly above the small town of Szklarska Poreba it's a bit out of the way for most tourists but that's fine with us. The staff is extremely friendly and always helpful. The spa area is spacious and you can find bathrobes and slippes in your room. We choose the half board and the breakfast and dinner buffets were very tasty and no wishes were left open. We had a mountain view superior suite with 2 bathrooms and a very large balcony - amazing views and an amazing room. Two minor complaints are that the balcony does not have any railings between the rooms and everybody can walk up right to your windows and look into your rooms. Also, there is not enough parking space, you should definitely book that in advance. We loved our time there and will definitely be back. Radisson members get free water bottles in their rooms, so it might be a good idea to join.

Da ich schon öfters in diesem Hotel geschlafen habe, habe ich dieses Hotel ausgesucht zum Übernachten. Da im Internet auf jeder Seite alle Zimmer Kategorien frei waren, habe ich gedacht das ich kein Zimmer Reservieren muss. Ich bin in der nacht vom 6. auf den 7. um halb eins angekommen. Der Herr mit den Dunklen Haaren war super unfreundlich und hat mich direkt wieder raus geschickt, und mir gesagt es gäbe keine Zimmer das ich auf dem Camping Platz schlafen soll! Dieses verhalten und Desinteresse grade von einem Accor Hotel wo ich selbst Jahre lang gearbeitet habe ist nicht akzeptabel. Wenn man keine lust hat mit menschen zu arbeiten sollte man doch lieber den Job wechseln. Ich bin sehr enttäuscht das man so mit Kunden umgeht weil man beim nichts tun gestört wird. Nie wieder Mercure Jelenia Gora! Gut das es andere Hotels gibt die Gäste mit Kuss Händen aufnehmen und die ihren Job lieben! Schade!