Kyu-Karuizawa Hotel Shinonome

Clean place but not very typical, you would think you were in England, fortunately there are some nice attractions like the Shirato Falls and the Kiu Karazaiwa district.

After traveling for so many years, I must comment on this hotel: I chose this hotel for a summer study tour with my children this year. It is about a 10-minute walk from Karuizawa JR Station. I still walked with my children, and adults may be faster. The location is very good. It is also very convenient to walk to Yuntang Pond, the old Karuizawa shopping area, St. Paul Church, etc. Of course, you can choose to ride a bicycle. A little further south is Ohga Hall Theater and a children's playground. The facilities are very good. The children will play there for two hours every afternoon. The hotel staff is very nice. They called my name as soon as we arrived! And handed me the key. The breakfast is also delicious. Mr. Maruyama, the staff at the front desk, also gave the children ice cream and local Japanese cookies! The little sister who doesn't speak English also used the iPad translation software to understand my request. I couldn't find a shirt in the hotel. The manager Mr. Satou handled it in a very Japanese way. He apologized repeatedly and gave the children traditional Japanese cookies when we left. Because the flight was early in the morning, when we returned to the hotel the night before, the staff on duty at the front desk gave us a bag of food and drinks for breakfast! I have been traveling for so many years, and I have never seen a hotel treat guests like this! When we left at 5:30 in the morning, I thought there would be no one at the front desk so early. When I left the key on the counter, Mr. Maruyama came out, opened the door for us, sent us out, stood at the door of the hotel and said goodbye to us, and watched us leave. When we walked to the intersection and looked back, he was still standing there waving at us. It was a warm and beautiful Japanese way of seeing off guests... Thank you to the staff of the Shinonome Hotel! It added wonderful memories to our trip! Highly recommended to friends who travel to Karuizawa! Not only is there the most unique moss garden in the world, but also the most sincere service from Japanese friends! Thank you Shinonome, miss Shinonome!

The environment is comfortable and the hotel service is attentive. It's like staying in a fairy tale cabin