Mercure Kashgar Wanda Plaza Reviews

Great hotel in the city. Very clean and modern and located next to a new shopping mall with great access to restaurants and shops. The staff were incredibly friendly and helpful, in particular 小艾 who helped us on check in and was very attentive to our needs through the stay. Would absolutely recommend staying here to anyone visiting the city

Well, I was awoken at 10:15pm by the staff to confirm I was present in my room and gifted two waters and some fruit. I was then awoken again at 11:30pm by the staff and security at my door informing that the local authorities were in the lobby and would like to speak with me. I come to find out from the officers that the hotel had failed to input my name correctly into the local database based on my foreign passport. After a brief conversation, I was able to go back to bed for the 3rd time that evening at midnight. The next day I was plagued with a headache. The view was forgettable and the Japanese toilet smelled strange, but the shower was magnificent.

Hotel is very nice, we had little bet of waiting at the airport, for the peek up service was late but soon as we called the hotel and they apologize and ask as the take taxi to the hotel and reimburse the fair, which was very kind. girls at the reception Mireayi were very polite and quick with services and helpful, will recommend this hotel to our friends

I'm very satisfied with my stay. The facilities are new and clean. Xiaobu has a great work attitude.

Mire's service at the front desk was very enthusiastic. The room was clean, tidy and well-equipped. I was very satisfied.

Xiaoyan's service is warm, the breakfast is rich, the hotel facilities are complete, and the whole house is intelligent

Xiao Ai's service at the front desk is great

I booked for 3 days at first, and then I renewed it because I thought it was good. There were some minor incidents during the process, but they quickly solved it for me and upgraded my room. The attitude was very good. The community overlooking the room was very Kashgar-style. It was a very comfortable stay. Recommended to stay

Xiao Ai at the front desk is great

The service provided by Xiao Ai at the front desk was great. She was considerate and quick. I really liked Mercure and extended another night.

The little sister at the front desk, Xiao Ai, was great. The service was great. She gave us water when we left. This Mercure is really good.

Xiaoyan provided very good service, delayed the check-out time for free, and handled things very well

The hotel environment is very good and clean. I always stay at Mercure when I go on a business trip. Wanda Plaza is right at the doorstep, and the facilities are very complete, making travel very convenient.

Not bad. The room is new and well-equipped. The front desk is very friendly and responsive. It is next to Wanda Plaza, which is very convenient. Free parking is also very good. There is a self-service laundry service. It is very important to go out.