Building 8, Shanghai Mansion, No.278 Xincheng South Road, Kashgar, Xinjiang, ChinaView Hotel Details
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Mercure Kashgar Wanda Plaza Guest Reviews
4.8/5
Excellent
1102 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1102)
Positive reviews(1080)
Reviews with photos/video(332)
Friendly front desk staff(205)
Delicious breakfast(120)
Awesome amenities(94)
Near shopping area(73)
Convenient for shopping(66)
Many amenities(55)
Convenient parking(47)
Offers pick-up/drop-offs(13)
Negative reviews(22)
Guest User
Double Room
Stayed in Jul 2024
Couples
10 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Great hotel in the city. Very clean and modern and located next to a new shopping mall with great access to restaurants and shops. The staff were incredibly friendly and helpful, in particular 小艾 who helped us on check in and was very attentive to our needs through the stay. Would absolutely recommend staying here to anyone visiting the city
Comer the roamer
Double Room
Stayed in Feb 2024
Solo travelers
44 review
3.7/5
Posted on Feb 12, 2024
Well, I was awoken at 10:15pm by the staff to confirm I was present in my room and gifted two waters and some fruit. I was then awoken again at 11:30pm by the staff and security at my door informing that the local authorities were in the lobby and would like to speak with me. I come to find out from the officers that the hotel had failed to input my name correctly into the local database based on my foreign passport. After a brief conversation, I was able to go back to bed for the 3rd time that evening at midnight. The next day I was plagued with a headache. The view was forgettable and the Japanese toilet smelled strange, but the shower was magnificent.
Response from Property: I'm sorry for bringing you a bad check-in experience. Xiaomei must reflect more. Xiaomei is disappointed. I can only say that Xiaomei still has a lot of room for improvement. Xiaomei will definitely work harder to improve the shortcomings. I hope it will bring you a different experience when you choose Mercure Kashgar Wanda Plaza Hotel again. My deepest apologies, Xiaomei~~·
Tashi
Superior Room - City-View (2 beds)
Stayed in Nov 2023
Travel with friends
4 review
4.5/5
Great
Posted on Dec 1, 2023
Hotel is very nice, we had little bet of waiting at the airport, for the peek up service was late but soon as we called the hotel and they apologize and ask as the take taxi to the hotel and reimburse the fair, which was very kind. girls at the reception Mireayi were very polite and quick with services and helpful, will recommend this hotel to our friends
Response from Property: In the busy and intertwined years, I will cherish this friendship very much. I can't express the thousands of words in my heart even if I say it softly. I only hope that every few words can bring my blessings and my concern. I wish you a good journey. joy
Yilianghebayue
Superior Room - City-View (2 beds)
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 8, 2024
I'm very satisfied with my stay. The facilities are new and clean. Xiaobu has a great work attitude.
Original TextTranslated by Google
Guest User
Superior Double Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Mire's service at the front desk was very enthusiastic. The room was clean, tidy and well-equipped. I was very satisfied.
Original TextTranslated by Google
Response from Property: Thank you very much for your favorable review of our hotel, it is a great honor for us. We will continue to work hard to provide you with first-class service and a comfortable stay.
Guest User
Double Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Xiaoyan's service is warm, the breakfast is rich, the hotel facilities are complete, and the whole house is intelligent
Original TextTranslated by Google
Response from Property: It was like a drizzle moistening my heart, and the feeling was so sweet. Seeing the guest's approval, the waiter felt very happy. The revolution has not yet succeeded, and the waiter needs to continue working hard.
Guest User
Superior Room - City-View (2 beds)
Stayed in Jul 2024
Other
1 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Xiao Ai's service at the front desk is great
Original TextTranslated by Google
Response from Property: Dear guests: Hello: I am very happy that so many people have left a deep impression on you. I also hope that this beautiful city and the enthusiastic Wanda Mercure Hotel people can leave you with a good memory. Looking forward to your next visit and wishing you all the best.
Guest User
Double Room
Stayed in Apr 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Apr 24, 2024
I booked for 3 days at first, and then I renewed it because I thought it was good. There were some minor incidents during the process, but they quickly solved it for me and upgraded my room. The attitude was very good. The community overlooking the room was very Kashgar-style. It was a very comfortable stay. Recommended to stay
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to each guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Honorable Double Bed Room
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Xiao Ai at the front desk is great
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support. I believe we will do better! Thanks for your continued support! Good luck!
Anonymous User
Honorable Twin Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The service provided by Xiao Ai at the front desk was great. She was considerate and quick. I really liked Mercure and extended another night.
Original TextTranslated by Google
Response from Property: Dear, I am very happy to receive your recognition. Our growth is inseparable from your support. I hope you can recommend our store to your relatives and friends. Looking forward to your next stay!
Anonymous User
Honorable Double Bed Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The little sister at the front desk, Xiao Ai, was great. The service was great. She gave us water when we left. This Mercure is really good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your love and recognition of Mercure Kashgar Wanda Hotel. Our hotel has been working hard to create a comfortable stay experience for travelers. We hope that we can add joy and touch to your trip. The hotel looks forward to your stay again!
Guest User
Double Room
Stayed in Apr 2024
Booked for others
2 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Xiaoyan provided very good service, delayed the check-out time for free, and handled things very well
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly! !
Guest User
Superior Double Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The hotel environment is very good and clean. I always stay at Mercure when I go on a business trip. Wanda Plaza is right at the doorstep, and the facilities are very complete, making travel very convenient.
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Response from Property: Dear guest: Your satisfaction is the driving force for our progress. Please give us more strength. We all look forward to your visit again! !
Xishankaobeimin
Double Room
Stayed in Apr 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on May 1, 2024
Not bad. The room is new and well-equipped. The front desk is very friendly and responsive. It is next to Wanda Plaza, which is very convenient. Free parking is also very good. There is a self-service laundry service. It is very important to go out.
Original TextTranslated by Google
Response from Property: Happiness is a blessing, and meeting you is a kind of luck. Our efforts have not been in vain. We have met different scenery and different people on the road! But Wanda Mercure Kashgar remains unchanged and is still your warm home. Our store is superior in location and the transportation is very convenient. Come home often!
Guest User
Double Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 10, 2024
Nure's service is very enthusiastic and the room environment is better
Original TextTranslated by Google
Response from Property: Dear guest: Hello, after reading your review, Xiaomei's eyes are filled with tears. I am very happy to get your card sauce!!