Mercure Kashgar (Gucheng Scenic Area) Reviews

Warmly services and room upgrade with welcome fruits as well as free breakfast!

The room is very clean and it’s so close the the ancient town. There are so many restaurants and beautiful place to take pictures near by.

We stayed two nights separated by one night in Tashkurgan.The best part of the first day was spent locating an agent to provide a car and driver to Tashkurgan. My wife and me were sent to the Kashgar Tourist centre beyond the airport to apply for a Border Travel Permit to Tashkurgan and astonished to find the place closed being Sunday 24th June. Staff at the reception were all friendly and enthusiastic. Only two lifts served both Orange and Mercure which were inadequate. Mercure provides free pick up and sent from anf to airport but requires 4 hours advance confirmation. We requested sent off to airport for 1005 flight to Chengu. Staff confirmed reservation for two leaving at 0800 which is too early for breakfast at hotel. So an arrangement was made for wake up call, picnic boxes to takeaway. On 26th morning, the short bald old man probably working as bell boy scolded me why I am alone at the lobby at 0752 and that there are other guests waiting in the car. Fully seated by 0755, we discovered that the rush was to pick up another passenger for the one remaining seat in the 7- seater! We had to travel west to Tianshan road, pick up the last passenger at Hanting Hotel before making east and north to Kashgar Airport. The experience totally spoilt my day, wiped out any good feeling or impression with Mercure and never mind about the promised packed breakfast boxes.

I think Trip.com has mistakenly overcharge me for rooms, total 2 double 1 twin. booking No. *********** and *********** The room charges should be much less, please check.

Good location close to the ancient city and the big streets. Nice service, we got free fruit each day (and yoghurt which they didn't put in the fridge?) but the disappointment is the smoke smell. Rooms a little bit and elevator often.

Good location just outside the old town. Hotel has been fully refurbished inside. Rooms are spacious and clean. Staff is very welcoming and tries to help out for reservations, itinerary etc.

The Mercure is very new. The facilities are ultra modern and extremely clean. It is just opposite the old city and it has a couple of nice restaurants just around the corner. I was able to walk everywhere. I dont speak Chinese so it was difficult to order the airport shuttle on the phone before I flew in. With patience it was ordered and I was met by two delightful and kind staff. I was checked in and shown to my room and shown how to use the controls for the lights and curtains snd given directions to find a meal. The next morning wasnt so good. I wanted to find some places and order an airport shuttle for my return. The day staff ignored me, then when I finally got their attention and my translator didnt work they walked off. I got my translator working but no one would serve me. Finally I changed desks and the woman started serving me but everytime a Chinese speaker came in she left me and served them. After the 3rd interruption I walked out. I would have liked to have known how to work the tv and order service but it wasnt worth asking. I did ask where the Tourist Information Centre was and was told there wasnt one in Kashgar. They were wrong. There is one in the old city. I got a map and asked where the hotel was. They marked the wrong place. All very frustrating.

Friendly and helpful staff Especially Guzaili at front desk Lovely lady there ! Thank you

The staff are are very friendly and helpful. The hotel is new. The big screen TV is fantastic. Location is closed to old city. Bus stops are nearby which made travelling convenient.

great location, staff is very friendly and helpful. highly recommended

The location is great. The people working at hotel area super nice and very professional. The room is clean and comfortable. Love the breakfast here as well. I will strongly this hotel to the people who travel to Kashgar.

Good location near ancient city

The staffs are very friendly and gave us a great help.

Overall, I am very satisfied. The service is very good, the location is good, and the room is new. I am a picky guest, but I am very satisfied with this stay. The view in the room is fantastic!