Home Inn · Neo (Wanda Plaza, Kashgar) Guest Reviews
4.7/5
Outstanding
566 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(566)
Positive reviews(555)
Reviews with photos/video(141)
Delicious breakfast(63)
Friendly front desk staff(42)
Convenient parking(32)
Classy environment(30)
Large rooms(23)
Near shopping area(19)
Convenient for shopping(13)
Would stay again(9)
Negative reviews(11)
Guest User
Family Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Sep 2024
Family
2 review
1.7/5
Posted on Nov 4, 2024
I have stayed at Home Inn for many times and I was disappointed for the first time. I marked the Wanda store as being far away from Wanda. I didn’t mention it. I saw that the cleanliness was messy for the first time. I suggested that everyone compare the prices and book a room for more than 400 per night. I was really disappointed when I went out. If you find it troublesome, why don't you move to a better place with the same price?
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at our hotel, and thank you for your comments and suggestions on the hotel! The hotel is deeply sorry for the inconvenience caused to you during your stay. We will actively improve the issues you raised. We will do our best to improve the quality of hotel service and provide you and other guests with the best service. All hotel staff look forward to your visit again. I wish you smooth work and happy family, thank you!
Guest User
Queen Room
Stayed in Aug 2024
Couples
3 review
0.5/5
Posted on Sep 29, 2024
The 8-day Southern Xinjiang Loop Route is very reliable, except for this Home Inn Neo.
The question is as follows:
1. The page advertises a gym and has photos, but when you checked in, you were informed that it was temporarily closed. I have the habit of exercising every morning and evening. The gym is a necessary condition for me to book a hotel. I can't change hotels temporarily when I check in at night, so the experience is very bad for me. The area around the hotel is either a parking lot or a rough shop, and the ground is covered with dust. There is not even a place to jump rope.
2. Breakfast time is 8-10 o'clock. I had my meal at 8:45. There were no hard-boiled eggs, no cold vegetables, no fried rice, no stir-fried vegetables, no milk, and only a few small tomatoes left. , basically nothing left! There are only two people in the kitchen, and there is a Uyghur uncle who is too busy collecting the plates. The other kitchen has to cook noodles and serve dishes? After waiting for more than ten minutes, the half-cooked hard-boiled eggs were served, and there was still no other supplement. There are pictures and the truth. Don’t open such a big store if you can’t afford to hire employees! If the service can’t keep up, don’t ruin Home Inn’s reputation!
Originally booked for two days, I decisively canceled the room for the second day and exchanged it for a hotel! Too bad
Original TextTranslated by Google
6/9
Response from Property: Thank you for choosing to stay and sharing your experience. We are deeply sorry for your dissatisfaction. Regarding the failure to use the gym as scheduled, we did not do a thoughtful enough job, which caused inconvenience to you who insist on your daily exercise. We attach great importance to it and will review the internal communication mechanism. We deeply regret the insufficient breakfast supply and tight service manpower. It is our responsibility to ensure guest satisfaction, and obviously we failed to meet our standards this time. Your feedback has been used as an important basis for us to immediately improve our services, especially in terms of human resource allocation and service efficiency. Once again, we sincerely apologize for the disappointment caused to you, and look forward to having the opportunity to welcome you with a new look in the future and provide you with the service quality you deserve.
Jiebaobaodexiaobaobao
Queen Room
Stayed in Aug 2024
Business travelers
15 review
0.5/5
Posted on Sep 28, 2024
Room: There is no window. I asked the waiter to upgrade the room. They said it did not meet the regulations and did not upgrade. This understanding does not matter.
Hygiene: There are hairs on the bed and pillows
Service: I took a photo and sent it to WeChat, but there was no response.
Overall: You can live here, but don’t expect a great experience.
Original TextTranslated by Google
Response from Property: Xiaoru is deeply sorry for giving you a bad check-in experience. We will strengthen the training of our staff and work hard to provide good health services. This kind of situation will never happen. We apologize to you again and hope that you can give Xiaoru some advice. Like an opportunity, you will have a different stay experience next time
Yunyan
Twin Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Aug 2024
Business travelers
2 review
1.5/5
Posted on Sep 13, 2024
The hotel with the dirtiest bedding I have ever stayed in! The whole body was bitten like this...
I have stayed in many hotels, both good and bad. This is the first time in my life that I have been bitten like this by a hotel bed bug. I was already uncomfortable on the first night and asked to change rooms. However, the rooms I was offered to change were all worse and had broken facilities. Either the power was out, the curtains or the lights were broken... I made it clear that I wouldn't change the room. After staying for two nights, I was bitten all over my body and itched very much. On the second night, I was forced to wear long pants to sleep. As a result, the exposed arms became even worse. This must be caused by the dirty bedding in the hotel.
After checking out and reporting to the front desk, nothing happened. Rujia's whole life is dark!
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6/9
Response from Property: Thank you very much for choosing our hotel and giving us your valuable feedback. We are deeply sorry for the unpleasant experience you encountered. Especially regarding the issue of room cleaning and damage to facilities, we attach great importance to it and will take immediate measures to ensure that such incidents will not happen again. We sincerely apologize for the lack of service response and will strengthen training and improve service quality. We look forward to having the opportunity to show you our improvements and enhancements in the future.
Guest User
Business Double Bed Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Apr 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on May 5, 2024
A very good hotel experience! The front desk ladies were very friendly and helpful, the breakfast was rich, there was free parking, and the room was clean and tidy
Original TextTranslated by Google
Response from Property: Maybe the time is just right, you slightly raise your lips, maybe the breeze is not dry, you smile, please remember my goodness, or just remember me...
Guest User
Twin Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
The room is very good and clean. There are many restaurants nearby. The front desk is very friendly and the security guard helps to carry things. I am very satisfied with my stay.
Original TextTranslated by Google
Response from Property: Whether it's the sunrise in the morning, a nap at noon, or a night full of stars, Xiaoru wants to spend it with you~~~~~
Guest User
Business Double Bed Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 5, 2024
The room is very clean and the service attitude is very good. It is worth recommending! ! ! ! !
Original TextTranslated by Google
Response from Property: Flowers long for the sunshine, and Xiaoru's heart longs to see your satisfied smile.
Anonymous User
Business Double Bed Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Mar 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The beautiful girls the day before yesterday provided super good service. They were very gentle and enthusiastic. The service was in place. The room was well-equipped and clean. I had a comfortable sleep. Next time I bring my friends over, keep up the good work✊
Original TextTranslated by Google
Response from Property: Probably like the moonlight in early autumn, accidentally breaking into the palace that was being prepared, it scratched the itch in my heart. The world calls this feeling like love!
Guest User
Twin Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Mar 2024
Other
2 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The room is spacious and bright, with smart facilities. I washed and ironed my clothes myself. It's really as convenient as home. The hotel is clean and the service is very good. Especially the breakfast is good. It's just a little far from the ancient city. It's convenient to take a taxi for more than ten yuan.
Original TextTranslated by Google
Response from Property: From a paradise to a fireworks display, from a blooming flower to a falling leaf, through spring, summer, autumn and winter, just for your satisfied smile. Thank you for your support!
Guest User
Twin Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The environment is beautiful, the room facilities are complete, and the handsome guys and girls at the front desk provide thoughtful service.
Original TextTranslated by Google
Response from Property: It is probably like the moonlight in early autumn, accidentally entering the palace under construction, tickling the heart. People call this feeling love!
Xiongyeshidirenjie
Business Double Bed Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Mar 2024
Couples
57 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The room facilities are very good, intelligent facilities, and the service is also very good
Original TextTranslated by Google
Response from Property: From a paradise to a fireworks display, from a blooming flower to a falling leaf, through spring, summer, autumn and winter, just for your satisfied smile. Thank you for your support!
Guest User
Twin Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Mar 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The room was clean and tidy! The front desk was very polite! I will come again next time!
Original TextTranslated by Google
Response from Property: Just because you chose Xiaoru among all the hotels, Xiaoru is very happy. I hope you can like Xiaoru as always. Xiaoru will continue to work hard to do better step by step.
Yangguangnanhai_😎
Business Double Bed Room With Mengbaihe Mattress, Memory Foam Pillow & Xiaodu Smart Control
Stayed in Aug 2024
Business travelers
5 review
3.0/5
Posted on Sep 20, 2024
Last time the hotel said that the room occupancy data was false. In order to let guests leave the hotel, the hotel software operates to fill the room. The manager said categorically everything. After packing my bags and leaving the hotel, there were actually many empty rooms. There is also evidence that the hotel said it was full but was not actually full. Will file a complaint.
Original TextTranslated by Google
Response from Property: Dear guest, we attach great importance to your feedback. On behalf of the hotel, I sincerely apologize to you for the situation you mentioned. We firmly oppose any dishonest behavior and will immediately conduct a thorough investigation to verify the situation. It is our responsibility to ensure service transparency and integrity, and we look forward to rebuilding your trust through practical actions.
Guest User
Memory Foam Twin Room
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 24, 2024
There are robots delivering food, fully intelligent rooms, and Xiaodu
Original TextTranslated by Google
Response from Property: Dear, seeing your recognition of Xiaoru, Xiaoru is so happy that she is jumping three feet high. I hope you can continue to support Xiaoru.
Guest User
Memory Foam Twin Room
Stayed in Mar 2024
Other
12 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Very good, very clean, I will come again next time
Original TextTranslated by Google
Response from Property: Flowers long for the sunshine, and Xiaoru's heart longs to see your satisfied smile.