Vienna International Hotel Kashnan Lake Road Ban Chaocheng Shop Reviews

Response from Property: I'm sorry to give you such a check-in experience, Xiaowei is really ashamed! I hope you can give Xiaowei a chance to explain to you. Please, regarding your first question, the waiter gave you a breakfast roll when you checked in but did not report your takeaway breakfast request to the restaurant in time. I'm sorry. In the future, we will make changes in the aspect of breakfast takeaway to facilitate guests' travel schedule. The second question is that the hotel parking lot provides free parking service for staying guests. Since there are other business premises next to the hotel, in order to facilitate management, you need to get a free parking coupon at the front desk when you leave the parking lot. I’m sorry again, it’s Xiaowei’s fault for not reminding you to take the parking ticket~~(>_<)~~ And the third one is that the hanger in your room is broken and the waiter didn’t help you in time Replacement, really the waiter's negligence. The compensation proposed to you when you checked out has nothing to do with you after investigation. Although you were not charged later, it caused you a bad feeling. I am really sorry. Finally, regarding the differences in the prices of each platform, this is because the platforms participate in different promotional activities, so there will be a slight difference in the prices displayed by them. But next time you stay, you can join Jin Jiang Hotel as a member, and you can enjoy a discount of up to 20%, which is the most favorable discount on each platform. In view of the above problems, I hope you will give Xiaowei a chance to make corrections. In your next stay, Xiaowei will give you a brand new experience, making you happy and satisfied with your stay, and it is definitely worth the money. If you still have doubts, you are welcome to call the customer service hotline 24 hours to answer your questions! Hey, I wish you all the best! ☺

Response from Property: Thank you very much for your stay and review! Thank you 7 for your comments. During your stay, the room was full and there were many tourists. Please forgive me! We will strengthen the improvement of the hotel's hardware and software facilities and service quality. The Vienna International Hotel is maintaining and updating the room environment, equipment and public area facilities on a regular basis, so as to make your stay more comfortable and tidy. I hope you will enjoy the next time Come to have a new feeling! Looking forward to visiting again!