To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.6
Service3.6
Cleanliness3.7
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All Reviews(38)
Positive reviews(33)
Reviews with photos/video(1)
Negative reviews(5)
Guest User
Standard Single Room-Non-Smoking
Stayed in Mar 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Everything good
Guest User
Standard Single Room-Non-Smoking
Stayed in Dec 2023
Solo travelers
3 review
3.0/5
Posted on Dec 10, 2023
The air conditioning in the room was central and could only be adjusted to high or low, so even though it was hot we couldn't use the air conditioner and had to open the window, which I thought was a bit strange.
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Anonymous User
Standard Single Room-Smoking
Stayed in Oct 2023
Business travelers
5 review
4.0/5
Very Good
Posted on Nov 16, 2023
It was a very nice hotel and the front desk staff were polite and explained things clearly, so I would like to go again.
So I booked for one day nonsmoking room and then during my stay, I rebooked for two more days but accidentally booked smoking room. When I re-checked in before 10AM on the second day I found out my mistake. I apologized to front desk. Then I made sure that if I canceled on second night I will not be refunded, as it was less than 24hrs. But will be refunded third. At first, I agreed to stay both nights and changed to nonsmoking room next day, but then changed my mind and went down to speak to the lady who spoke english. I told her, sure that’s fine you can keep the second night's money but I will canceling for both days that I booked as I didn’t want smoking room on the second day. The lady decided to charge me $20 extra because I checked out after 10 and stay until 1 PM. She had told me prior to stay in the room to wait for when they tell me which room I will be in. But why will canceling affect them as their check in time is 3 and i already paid for a room, so that room will be empty and free to book by others, yet I still paid, and on top of that she charged me for staying overtime, WHEN I PAID FOR THE ROOM and it was free to book by others because I did not stay. I felt forced and didn't want to cause a scene. Totally unreasonable for that lady to do that to me. Too bad the other staff were nice. Will not be coming back.
alex
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 24, 2024
Great hotel with awesome Chinees Restaurant... breakfast is Japanese style.
Jay
Stayed in Aug 2023
Other
5.0/5
Outstanding
Posted on Aug 27, 2023
The staff has always been great. When my AC started leaking one night, they quickly had me in a new room. The location next to the Kashiwa train station makes it easy to get any place in Tokyo.
Scott
Stayed in Mar 2023
Other
3.0/5
Posted on Mar 14, 2023
Rooms are looking really dated. Carpets haven't been properly cleaned in ages, so you can see dust coming up as you walk (probably not good for your health).
Kylie
Stayed in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 7, 2023
I just needed a place to stay for a few days after moving out of my house, so I didn’t need anything special. Affordable and had a “home” feeling. It was a great place to stay and the staff was very friendly and accommodating even though my Japanese is not great. Every day they provided cleaning or if I didn’t want cleaning, they provided extra amenities (new towels, robe, trash bags, tea, razor, etc). The cleaning ladies were also very nice. I was also able to check back into my room past 2 am on New Year’s Eve which was really helpful for me because I missed my train back to Kashiwa and didn’t arrive to the hotel until 3:30, but I was still able to check in and get into my room.
Also very close to the station, so I didn’t need to walk in the cold for very long.
The only thing I didn’t like was the early check out on the day I was leaving, but it was also my fault for waking up late.
Overall great experience
Danny
Stayed in Dec 2022
Other
4.0/5
Very Good
Posted on Dec 20, 2022
Service and staff was very helpful. Wi-fi reliability was questionable throughout the day but other than it was a nice place to stay. If I need to stay in the area, I would book them again.
blaise
Stayed in May 2023
Friends
5.0/5
Outstanding
Posted on May 11, 2023
great location for Atago training!
まさこ
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Jul 2, 2023
Good
ひさえ
Stayed in Feb 2024
Other
3.0/5
Posted on Feb 11, 2024
The front desk staff were very helpful.
There were several long hairs on the bed, which bothered me.