Guest User
June 27, 2024
This was our fourth visit to Sani and our first time staying at Porto. Our visit this year was the best yet. In our previous two visits, we have felt that some things, whilst still excellent, had dipped slightly to levels lower than our pre-pandemic trip. This year the improvements across the resort were noted. A new garden theatre show schedule was brilliant and the additional kids shows were much appreciated. Dancers were back at the White party which added to the special energy that the night brings. We prefer ordering dinner from the a la carte but the improved dine-around menus meant that we used them once or twice. The football training at the Chelsea academy had a new and improved syllabus and the additional Striker session on Saturday was brilliant too. Porto was beautiful, everything about the hotel was perfect. We spent most of our time around the kid's splash pool which was perfect for our two-year-old. I thought the service around the pool was good but not as attentive as other areas of the hotel. 13:30 ice creams were a great touch for the kids. We had a one-bedroom suite which was perfect in helping keep the 1 & 6-year-old from waking each other up. Plenty of space, modern and spotlessly clean. Lima was once again our favourite restaurant. Katsu, Ammos, Ouzerie, and Maccaroni were all beautiful for different reasons. The food at Asian was magnificent although the service there didn't give off the same warm and friendly charm that we were used to. The staff, as they have always been were exceptional. I don't often like to single people out, as there are so many members of staff and it's very rare that you come across anyone who isn't brilliant, but I do have to merit some people that stood out as going above and beyond and featured their amazing services more than others. Porto: Philip Philip needs to be at the forefront of what Porto Sani plans for 2025. He is everything that Sani is about. He seemed to pop up everywhere to assist us. He remembered names and events, he had great conversations, and nothing was too much trouble for him. Aleksandra Was amazing at guest services, she helped arrange a special occasion, and checked on us throughout our stay, nothing was too much trouble. She arranged and managed everything perfectly. Garden Theatre: Dionisis My sons highlight of the day was seeing Dionisis in the Garden Theatre, he was amazing with the kids, entertaining them in between shows! He was so attentive and went above and beyond with everything that he did for us. Stella So friendly and helpful, and always provided great service with a smile. Bousoulous Aspa Our friend since 2019! Can not do enough for you, it's lovely to see her doing so well, year after year. It'll be hard to stay anywhere but Porto next year when we will hopefully visit for our fifth time.