Guest User
April 16, 2024
I saw the comments saying that the service was poor, and I was mentally prepared. I thought that as long as there was hot water and I could rest normally, it would be fine. I didn't expect the experience to be so bad. I have never encountered a youth hostel with such poor service.
The reason was that I ate on the rooftop. On the first day, the staff didn't have that much money to pay me, and owed me 150 yuan. I think it's a bit unprofessional, but I think that maybe not all cities have the same standards as in China, so I don't think it's a big deal.
The next day I ate, and after eating, I thought about paying, so I asked how much I should pay, but I didn't pay. My memory has not been very good recently. After I thought about paying, I thought I had paid, and then I sat aside to edit the video, and left after editing. The staff called me, I turned around, and he didn't say anything. I was stunned for a moment, not knowing what it meant, and then I said hi and left.
The next day, I went to eat and asked him to get me some hot water. He said I didn't pay. I thought I had paid, so he said his memory, I said mine, and then no one said anything to anyone. Then he said there was surveillance. I thought, isn't that simple? Just look at it. Who knew he said what if you didn't pay? I was very confused. I said I paid if I didn't pay. I thought, what are you doing to me? What do you mean I didn't pay? What should I do? My roommate said can you check the money? I thought yes, if I didn't pay, I should apologize to others and pay the money. Then, I found that the money was normal, so I told the staff that my bill was normal. I wanted to ask if I could check your bill to see if it was normal. Then he said impatiently that your bill is your own, and how you spend it has nothing to do with me. I felt as if I was the staff, and I was trying to communicate and solve the problem, and then the other party looked angry. Later, I asked him to leave his contact information so that he could contact me after watching the surveillance. He was also very impatient and said that he didn't have it. He left me the social software on Facebook, but I couldn't use it. I told him that I couldn't use it, and he said it was okay. Later, it was past four in the afternoon. I was really thirsty, so I asked if there was any water. They directly said no and left the restaurant. I don't know if the restaurant was closed or they didn't want to pay attention to me as a customer.
On the third day, I went to eat somewhere else. After that, I went to the Chinese restaurant for dinner. For several days, they didn't inform me about the surveillance. I kept it in mind.
After two or three days, I had diarrhea and rested in the room, but I didn't want to delay it, so I asked my roommate to help ask the front desk about the surveillance when he went out. After asking, my roommate sent me a message saying that they said I didn't pay. After I took a break, I went to the front desk. I asked if I could see the surveillance footage of the meal that day. The front desk said I didn’t pay. I said I would watch the surveillance footage. I just wanted to see what happened. The front desk said they were busy and didn’t have time. I was the only guest there at the time. You don’t know what he meant by blind. Then an old man next to him talked to him. I didn’t understand. I guess they were discussing whether to watch the surveillance footage. The front desk also said that there were a lot of surveillance footage and it was very time-consuming. I was a little angry. I said you can just play the video of me that day. I don’t understand what they are doing. They keep saying I didn’t pay, but they won’t show me the surveillance footage. They keep saying I don’t pay. This front desk was the one who said the service was very bad in the comments. Later, he played the surveillance footage. I saw that he kept saying I didn’t pay during the process. I wanted to see the details in the front to see why I didn’t pay, so I asked him to rewind and watch it. He said I just showed it to you. Didn’t you see it? What are you doing? Where are your eyes? I was angry at the time. I said don’t be so rude. I just want to see the video to see why I didn’t pay. I just want to see the facts. You don’t have to be so rude. He started to quarrel with me, saying that I didn't pay. I said I have been solving it. You haven't contacted me to watch the video. It was me who took the initiative to communicate with you, not you. They said you didn't go upstairs to eat later. I said I was here. You can let me watch the surveillance at any time. I came back every day, and you didn't say anything. Now I took the initiative to ask to see the surveillance. You didn't solve the problem at all. I was solving it. The front desk said, what if there is no surveillance? I was so angry that I didn't reply to him. I knew he had determined that I was defaulting on my debt. I said just look at the reality, it's fair. If you think I'm not good, you can call the police. He said it's not our problem, it's your own problem. If you want to report it, report it yourself. I was speechless. I said directly, first of all, when I ate, you didn't ask me for money at the time. Is it your own problem? Afterwards, I was communicating. You did nothing and kept saying that I didn't pay. He didn't say anything, just said it wasn't their problem. I gave the money and left. I lived there for two more days, and I didn't see them directly. I thought that with this attitude, I guess I wouldn't be refunded if I didn't live there, so I didn't refund it. Then there were roommates I knew, so I didn't refund it.
There is another disgusting thing. Although it is small, I feel uncomfortable. The menu prices all end with 99, but they are actually charged in integers. Although the money is small, this behavior is disgusting. It is not an online charge, and you can pay 9.9 yuan. I don’t understand why the price is marked like this.
Not preparing change, and directly asking to owe first is also very unprofessional.
After the meal, the guests left without asking the guests to pay, and only asked the next day, which is also unprofessional.
Regarding forgetting to pay, they always think that I owe the bill. I have been communicating with them, but they are still acting privately, which is very unprofessional and bad.
I have never given a bad review, and I feel that life is not easy, but this time I can’t stand it.
Original TextTranslation provided by Google