Guest User
March 29, 2024
My rating as 2 for room is for room 1011 where they put me on 22nd March which wasn't clean, hygiene was issue, used oil bottles were in the drawer etc. My rating as 2 for service is because the above mentioned issue was addressed to the two staff on duty at the reception that evening just ignored and laughed & no resolution was provided. A heritage hotel, Infrastructure looks amazing; Love the room except the one that they gave me on 22nd March 2024 (Room 1011). It was not well maintained and cleanliness was a concern. The worst was when told it was taken for granted by the two staffs that were present on duty that evening. The same situation was explained to Yuvraj who was on duty – he was a great listener and also he immediately took an action to get the curtain changed in the bathroom, get the drawer of the side table cleaned which had used oil bottles, comb etc. I appreciate Yuvraj and Sarbin – both displayed great listening skills that always impacts customer service. Food – Complimentary breakfast was amazing, even the dinner we had ordered was great. I wish they had MOMO available even in the night. As a few of us wanted to have MOMO before leaving Nepal. Room – except 1011, love the room. The rooms with swimming pool view are just amazing. The staffs at the entrance were also amazing and well dressed, well behaved.! I stayed there for two nights 17th March and the 22nd March 2024. I would love to go back to Hotel Shankar, Hotel Soaltee on the basis of how they treat the guests. On 22nd evening they (two staffs who were at guests relationship that night – 22nd March) laughed at my issue at the reception which was not a good experience at all.