Comfort Suites at Katy Mills

The priority was good

The hotel was clean and for the most part the staff was nice and friendly except for one front desk clerk. But I'd definitely stay at this location again.

Clean and friendly

Hotel was run down and antiquated

This was an amazing stay

They don’t offer complimentary water and they sell bottles of water for too much money. Guaging

Third time I have stayed in this hotel over the last 24 months. The room was clean. The tv remote didn't work and even after bringing it up to the front desk the same remote was left and the issue wasn't remedied. I tried to fix/adjust some of the settings for my older family members such as Closed Captioning but without a functioning remote that was impossible. The bathroom door was missing a hinge pin so the door was not closing appropriately. I took it upon myself (40 yr old woman) to move the pins around the door would operate properly. I asked for more pillows as I would be the one sleeping on the sofa sleeper. No extra pillows were left. Need new sofa sleepers as the current ones are at end of life. The hotel front desk staff are professional but this time I was given keys to a room that was occupied and had to make a trip to front desk to ask what room was unoccupied. I would have been horrified if the guest had actually been in the room at that time. I may stay at another location of Comfort Inn and Suites but unfortunately this location is off my preferred one for a while as I visit Katy, TX.

Customer Service for Late night check-in was a bit slow with getting us checked in and now as welcoming but that could be because her focus was figuring out check-in but she was ok, not many words. Overall the place was NICE, spacious and in a very accessible area when it came to food and shopping! and morning check in team was more vocal about our being that and our thoughts about the stay! I'd highly recommend this location.