Relita-Kazan Hotel

Ресепшен просто ужасный , встретили даже не поздоровалась! оформляли на протяжении 50 мин. Камила "молодец" цены менялись 3 раза и с 15 000 выросли до 16 550 рублей за сутки. хотя по телефону назвали одну цену. номер вообще не стоит этих денег. корстнон в разы лучше.

Номер стандарт (319). Минусы: 1. Окна по факту нет. Небольшую узкую бойницу, назвать окном никак нельзя. Об этом не предупреждают при бронировании 2. Уборка плохая: стаканы не моют, халаты не складывают. Вёдра не выносят 3. Гостиница позиционирует себя как защитник природы: "мы меняем только те полотенца, которые лежать на полу. Если вы вешаете полотенце на сушилку, значит нет необходимости его стирать". И всё бы хорошо, полностью их поддерживаем, НО они не выполняют того что пишут. Полотенца менялись не зависимо от того, где они висели. С какой целью тогда заявлять, что вы поддерживаете заботу о природе? 4. В номере проживали 2 человека. Но почему-то клали по 1 пакетику чёрного и 1 пакетику зелёного чая Плюсы: 1. Заселили сразу (заезд с 15,00, мы приехали в 12). без всяких доплат 2. Вежливый персонал 3. Чистый номер 4. Близко от метро и автобусных остановок 5. Рядом торговый центр

So, my wife and I went to Kazan for the weekend and chose this hotel. The first impression upon arrival is that it is beautiful inside, friendly staff, but for some reason there is a security check at the entrance to the hotel. Otherwise, we didn’t have enough security checks at the airport. Oh well, then check into the room. We took a standard room. Overall not bad, large bed, quite spacious room, although a little stuffy, but an open window solves this. Then the adventure begins. I can’t sleep well all night because there’s a terrible itch all over my body. Initially, I didn’t pay attention to this, but when I saw that everyone had bitten my hands, I checked the bed and it turned out that there were bedbugs. The nice girl at the reception assures us that they never had them and that someone brought them. Well, okay, maybe, but when did you ever change the bed sheets? Or didn't they just change it? They gave me another number, smaller than the original one, but apparently without additional residents. They promised to move me to a better room when space became available. Well, okay, in general, I always dreamed of moving from room to room every day in a hotel. Thank you! They didn’t try to smooth out the impression in any other way; they could have at least added a couple of apples, but apparently they didn’t really teach good service here. Well, by the way, about the service. I would especially like to highlight the work of security at the entrance. This is just a miracle. People here apparently decided that working as a security guard is the most important job in the world and therefore you need to contact everyone every time a person enters the hotel. I especially note the work of my uncle, who at one in the morning on October 15, when my wife and I returned from a walk, first demanded my card. Then my wife. Although I told him that we live together. Then he demanded to be told what room we were living in and said that we couldn’t go up until he checked. Well, one last thing: if you are expecting delicious breakfasts, this is not the place for you. There are many delicious places in Kazan, it’s better not to waste your money. Breakfast here is very sad. In general, I don’t understand at all why the hotel has 4 stars with such a level of service, food and complete security guards. Yes, it’s beautiful inside, but it’s just a shell. I won't be coming back here again P.S. I'm attaching photos of the bites so that no one thinks I'm a buffoon

Nice hotel, food is very tasty! The location is convenient, 8 minutes walk to the metro station, across the road there is a shopping center, in the next house there are small shops and cafes. By metro it takes no more than 5 minutes to get to the Kazan Kremlin. The room was cleaned every day, everything was clean, only the room sometimes smelled like a sauna🙄, ventilation solved this problem.

In general the hotel is not bad. Decent breakfasts, without a huge selection, but everything is delicious. We lived in the hotel for a week, so we can judge the quality of the stay. I liked the pool, but it seemed to me that the music there was too loud and not conducive to relaxation. The staff is polite. But there is one huge drawback, it is very poor sound insulation, you can hear it as if furniture is being moved around, everything rumbles from all sides, so if you want to relax and unwind during the day, you definitely won’t be able to do that. We lived in room 602. I won't go there again. For that kind of money we could do our best for our clients and provide them with a peaceful stay

All liked it. The room is clean, the linen is snow-white, there are sufficient towels and toiletries. There was a problem with the safe, which was promptly resolved. I liked the pool and sauna. Breakfast is varied and delicious. All hotel staff are friendly, responsive, and promptly resolve all issues. On the occasion of my birthday, I received congratulations and a delicious compliment from the hotel, which was very nice. We recommend this hotel for booking as one of the best in the city of Kazan!