Guest User
September 7, 2024
We booked three rooms for my family. Banks called and indicated that the number of people would require four rooms, no harm, no foul, we booked the fourth. Upon landing in Keflavik we were not provided the promised "self check-in" information. A phone call got us two of the rooms access codes. Called a second time for the outstanding two rooms, they would only give us one. We paid for four rooms and they would only provide three, I assume it is because they double booked and didn't have the room. I have now been doing righteous battle with both the Banks people and *******, who we booked through. Next step is small claims here in my state. Avoid at all costs.