Ibis Gading Serpong Reviews
Ibis Gading Serpong
Jl. Gading Serpong Boulevard No.19 Blok M5, Curug Sangereng, Serpong Sub-District, Curug Sangereng, Kelapa Dua, Tangerang Regency, Banten, 15810, IndonesiaView Hotel Details
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Ibis Gading Serpong Guest Reviews
4.2/5
Very Good
116 review
Verified reviewsLocation4.2
Amenities4.1
Service4.4
Cleanliness4.3
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All reviews(116)
Positive reviews(109)
Reviews with photos/video(4)
Awesome stay(15)
Clean and tidy(11)
Awesome rooms(6)
Amenities were average(6)
Delicious breakfast(6)
Friendly owner(5)
Great location(5)
Negative reviews(7)
Guest User
Standard Room with Double Bed
Stayed in Jul 2024
Business travelers
1 review
Outstanding
Posted on Aug 19, 2024
Nyaman banget. Suka banget nginep d ibis gading serpong🥰
Response from Property: Dear valued guest,
Thank you for the trust given to Hotel ibis Gading Serpong with your positive review.
We are pleased that the quality of service and accommodation that we provide can meet your expectations.
Our team will always maintain the trust that you give by ensuring to provide the best service to all our guests.
We continue to look forward to your suggestions and input to always be able to maintain our quality and service on your next visit.
Yours sincerely,
Albert Bennanda Widjaya - General Manager
Niknuk
Standard Room with 2 Single Beds
Stayed in Nov 2024
Business travelers
8 review
Very Good
Posted on Dec 8, 2024
Room is quite small, though it is expected as of Ibis standard.
Response from Property: Dear Guest Thank you for the good review about our hotel. We are glad that you have enjoyed your visit and we hope to see you again soon. Yours faithfully, Albert Bennanda Widjaya - General Manager
Yang
Standard Room with Double Bed
Stayed in Aug 2024
Business travelers
14 review
Posted on Nov 18, 2024
Water drain is not function well. But solo travel and just a night stay is fine.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us to give better service in the future Thank you and see you soon Sincerely, Albert Bennanda Widjaya - General Manager
Guest User
Standard Room with Double Bed
Stayed in Jul 2024
Solo travelers
10 review
Outstanding
Posted on Nov 12, 2024
Absolutely good and clean and also neat. I love the ambience and everything within
Response from Property: Dear Guest Thank you for the good review about our hotel. We are glad that you have enjoyed your visit and we hope to see you again soon. Yours faithfully, Albert Bennanda Widjaya - General Manager
Yushiro Ivan
Standard Room with Double Bed
Stayed in Mar 2024
Couples
5 review
Outstanding
Posted on Apr 11, 2024
This is my second stay at this hotel, it's worth for me return again next time, everything in perfect and I left my passport they help me secure and kept it until meet me up and return. I totally not aware my passport left behind, really appreciated the security and good services provided by counter staff. Thankfully to them.
Response from Property: Dear Mr. Ivan,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ardhu DzakarasOperational Manager
Mintborninmarch
Standard Room with Double Bed
Stayed in Jun 2024
Business travelers
7 review
Outstanding
Posted on Jul 22, 2024
Nice place, i will choose again when im back. Thank you
Response from Property: Dear Mr Mintborninmarch Thank you for the good review of our hotel. We're glad you enjoyed your visit and we hope to see you again soon. Sincerely, Ardhu Dzakaras - Operations Manager
Anonymous User
Standard Room with 2 Single Beds
Stayed in Oct 2023
Business travelers
3 review
Very Good
Posted on Nov 19, 2023
Good for business trip.
Service level is ok, and hotel price is economical.
There are plenty of amenities nearby.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the ibis Gading Serpong It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad-General Manager
Guest User
Standard Room with Double Bed
Stayed in Mar 2024
Travel with friends
1 review
Great
Posted on Apr 7, 2024
It was such great experience during our stay.
Response from Property: Dear Our Valued Guest, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Ardhu DzakarasOperational Manager
RONNY KHEE NIEN
Standard Room with 2 Single Beds
Stayed in Oct 2023
Business travelers
3 review
Posted on Feb 20, 2024
The hotel facilities looks old and needed refreshment and upgrading.
Response from Property: Dear GuestWe apologize that your experience did not meet your expectation.Thank you for sharing your experience. Your feedback is very important to us Sincerely Jamal Muhamad - General Manager
Guest User
Standard Room with Double Bed
Stayed in Dec 2024
Solo travelers
6 review
Posted on Jan 6, 2025
just can stay
Response from Property: Dear Guest Thank you for the good review about our hotel. We are glad that you have enjoyed your visit and we hope to see you again soon. Yours faithfully, Albert Bennanda Widjaya - General Manager
Margareta
Standard Room with Double Bed
Stayed in May 2023
Business travelers
5 review
Very Good
Posted on Jun 17, 2023
Nice place
Response from Property: Dear Ms Margareta,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal Muhamad-General Manager
thedengdeng
Standard Room with 2 Single Beds
Stayed in Jul 2023
Solo travelers
43 review
Very Good
Posted on Oct 23, 2023
Decent hotel for the price. Toilet is clean but shows ages. Needs upgrading.
Response from Property: Dear Mr ThedengdengWe very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal Muhamad - General Manager
Guest User
Standard Room with 2 Single Beds
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Oct 2, 2024
Well rounded hotel
Response from Property: Dear Guest Thank you for the good review about our hotel. We are glad that you have enjoyed your visit and we hope to see you again soon. Yours faithfully, Albert Bennanda Widjaya - General Manager
Anonymous User
Standard Room with Double Bed
Stayed in Dec 2023
Business travelers
7 review
Outstanding
Posted on Feb 21, 2024
Great value, great breakfast
Response from Property: Dear GuestThank you for the good review about our hotel. We are glad that you have enjoyed your visit and we hope to see you again soon.Yours faithfully,Jamal MUHAMAD - General Manager
darby5
Standard Room with Double Bed
Stayed in Dec 2022
Business travelers
84 review
Very Good
Posted on Feb 1, 2023
The room has smaller than i thought, also bath room was small, but the location was good nearby restaurants tacobell, and a lot of features
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the ibis gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal Mumahad - General Manager