Metcourt at Emperors Palace Reviews

Breakfast kitchen horrible Unhygenic

I recently stayed at this hotel which left me disappointed due to their shuttle service limitations. While the overall experience was average, the lack of a 24-hour shuttle service proved to be a significant inconvenience, particularly for early morning flights. One of the key reasons I chose this hotel was because of its location and a shuttle service to the airport. However, upon checking in, I was informed that the shuttle operated only from 7 am onwards. This was highly inconvenient as my flight departure time was earlier. I approached the receptionist to inquire about alternative options, hoping for some flexibility or assistance, but was met with an unhelpful suggestion to order an Uber instead. Having previously stayed at other hotels near airports, I had come to expect a 24-hour shuttle service as the norm. It was disappointing to find that this particular hotel did not offer the same level of convenience. Given the additional cost associated with using ride-hailing services like Uber, this unforeseen expense was an unwelcome surprise. In conclusion, if you have early morning flights or rely on a reliable 24-hour shuttle service, I would caution against choosing this particular hotel. I would recommend exploring other nearby options that prioritize customer convenience and provide a more accommodating shuttle service.

Okay, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok, ok Okay, ok, ok

The room is very good and convenient for traveling

The room is very cost-effective

Environment is OK

乾淨整潔，富有安全感，環境優美，服務態度很好，院子裏有**和各種餐飲和娛樂設施，意外的發現和驚喜。推薦入住，價廉物美的選擇！

還行挺乾淨

I stayed overnight prior to a flight. The room was fine, clean, well equipped, TV had English stations and bed comfy. Breakfast was varied (and very busy!) My issue is the ducted air system. Despite having the AC, fan etc off, the system still blows out air and I found it difficult to sleep as a result as very drying. In the morning, my throat, eyes, mouth and skin were very dry which is unhealthy and unacceptable. My throat and eyes are still uncomfortable and dry a day later despite drinking lots of water and buying saline eye drops.

I am extremely disappointed with my recent stay at this hotel. During breakfast, my cellphone was taken from the table and hidden in a cupboard by a cleaner. When we called the hotel, they denied any phone being left behind. However, we tracked it using my husband's phone, which led us directly to the restaurant. Despite this, everyone denied seeing the phone. Only after insisting that security check the cameras did a waitress suddenly said she put it in a drawer. Why wasn't it taken directly to reception, as per standard procedure? This incident severely undermined our trust in the hotel's staff and security practices.

Quick one night stay to attend an event. This 3 star property is not particularly glamorous with small compact rooms but have the basics of what you need including an iron. There are ice machines for self service and an all day dining place on the ground floor. Plenty of safe parking. Check in process was smooth, the rooms well cleaned and the service better than expected. It was over the weekend and the hotel was full. There are a lot of rooms so peak breakfast period was busy with lines forming outside the restaurant and at reception so eat early. Despite the busyness of the hotel the staff seemed to be on top of things so kudos to them for keeping the wheels on. I'm pretty sure I would stay there again. Overall a good stay without any hiccups.

The only good thing is the proximity to airport and the shuttle bus from airport to hotel . Hotel is tired and very average . Website doesn’t match the experience . Reception staff were ill equipped for the role and gave us the wrong room twice without apology after we traipsed back and forward from each wrong room to reception . Room was dull and small . Air con didn’t work . Food options in the Emporium were ok - if you could find your way there . Little signage and when you do find the right direction, you walk through an open conference area . Very disappointing overall

Thanks to Thandi the front desk staff for giving me information about the property and things to do around the area. Breakfast was very delicious and I will definitely be back.

This hotel is handy for a night while waiting for connecting flight. Breakfast is amazing so many choices. Has shuttle bus every 30 minutes to get you to and from the airport. The choice of restaurants at the ****** are good and well priced depending on what you prefer.