SpringHill Suites by Marriott Hotels in Kennesaw

We only stayed one night at this hotel and I don’t usually write reviews for a one night stay unless there is a reason to do so and I will write just one word: Martha. We checked in late after driving for many, many hours, the majority of it in rain – sometimes so heavy we could not see. We were very tired and the front desk person really did nothing to improve our mood! My husband asked if we should stay at this hotel again, and I did not think so until the next morning. We came down for breakfast, and Martha was manning the breakfast area all by herself. She graciously welcomed us, and said to let her know if we needed anything. She then went about bussing tables, checking what food was available, adding more croissants (I had taken almost the last one), more scrambled eggs, and kindly welcoming incoming guests. I went back and forth from my table, adding goodies (I toasted my croissant, topped it with shredded cheddar cheese, and then added a slice of ham and American cheese – yummy!!!!) and Martha again said to ask her if I needed anything. As my husband and I took our time eating, I watched as Martha by herself kept bussing tables, bringing out more food, refilling the coffee station, and welcoming guests. And as we were leaving, she made it a point to kindly wish us safe travels! Martha’s 100% AAA+++ guest care totally changed my mood about the hotel, leaving me feeling welcomed, pampered, and as if I was with family (in a good way). Thank you so much Martha for making a world of difference to me!! Martha deserves a raise or at the very least a bonus, as because of her guest care, I am writing this review and will share this information with family and friends!!