Hotels near Helen Claytor Statue, Kent County

This hotel was a surprising all-around winner. I had interactions with three staff, and all of them were cheerful, friendly, polite, and helpful. The room was clean and well-supplied, the breakfast was ample, and the property is located near several good eating options. On the first floor, there is a family-friendly play area with two foosball tables and several tables scattered around for groups to hang out and play games. Helpfully, TRU provides a selection of board games and puzzles for groups to enjoy. Additionally, there is a fire-pit on site if people want to enjoy some time around a campfire outside. All in all, this hotel is a winner!

When I arrived to check in, I was told that my reservation had been changed to double Queen instead of the king suite I had wanted. The receptionist at the front was apologetic and offered a discount. I am rating this poor because I would have appreciated a phone call previous to this change. That would have given me the opportunity to cancel and find a different place. Also, when I asked to speak to the manager that told the receptionist to make the change, the manager didn’t work in the weekend. I took the discount and the room. Luckily, I am only spending one night. This is just a place to rest my head for tonight. I will remember this experience and not book a room through this hotel again. Obviously, reservations do not matter.

We will definitely visit this Residence Inn again. It was super convenient to shopping and restaurants. Close to Grand Rapids and Lake Michigan. The Staff was very friendly as was the surrounding area of Michigan. We live in a more metropolitan area and were very impressed with how nice and friendly everyone was in this location. When I booked the room, I called because I had two dogs and the total weight of the dogs was over the maximum weight allowed according to the web site. The Manager was very nice and agreed to allow our two old dogs and even marked our reservation to show that we would be checking in with two dogs. Unfortunately, one of our old dogs passed away the day before we were to arrive. At check-in they mentioned ”2 dogs” and I sadly reported the change in our situation. Upon checkout I determined that they did not even charge us for the one dog we did have with us. Also, due to the booked-up nature of the weekend, they upgraded us, without charge, to a 2 bedroom suite. We had a full living room, kitchen, two bedrooms, two bathrooms, three televisions, fireplace, etc. for the cost of the one bedroom suite we had reserved. My only regret in staying at this location is that my visit was too short. Next time I will plan to stay longer.

Was here for baseball tournament so this was where we had to stay. The best part about this hotel is the staff. Definitely some of the kindest people. However, they are understaffed and at times there is only one employee. So, that can make it a challenge if you need any type of assistance. The shared areas of the hotel such as hallways and lobby are not air conditioned and were extremely warm. We tried to hang out downstairs while our kids swam and it was unbearable. The warm halls mean the rooms are constantly battling to stay cool. The included breakfast was extremely limited and the warm options were inedible. The room definitely needed some maintenance. Overall, if you have to stay here, you’ll be ok. Just would never be my first choice. And definitely feel it was way over priced.

Very nice clean and new hotel with a pool and workout room. Staff was very professional