Grand Palladium Lady Hamilton Resort & Spa - All Inclusive

It’s nice hotel with a lot of things to do, plenty pools, plenty bars, and plenty restaurants to chose from. I definitely enjoyed my weekend getaway with my fiancé. The room we had was a Junior King Suite Beachside. I liked that we was right next the the adult pool only access with a bar and adult only beach access. I like that they had golf cart shuttle transportation around the property. We walked everywhere, we only used it when we arrived, when they took us to our room. I like how ours not many room all together it was group villas with rooms.

This was my second time at the hotel, the first in 2019. The rooms have deteriorated with a very strong smell of damp. After some heavy rain during my stay, i saw water running down the walls - my room was on the 3rd floor. The food, save for at the Indian and Posidan Al a carte restaurants were mediocre at best. On the positive side most of the staff were a joy to interact with. The location is amazing as is Sunset cove beach which is my favourite spot. The entertainment had improved tremendously from the DJ's to the singers. Such exceptional talent. Unfortunately I do not think I'll book a third stay due to the conditions of the room despite the cost and the phenomenal expense of transportation should you wish to leave the resort

Nice hotel but the rooms near the beach are all dated, the newer rooms are too far from the beach and the shuttle can’t keep up with demand.

Initially I thought I was the only person having a bad experience, until I heard others complaining about the same issues. I have already provided feedback to the resort, I don’t think listing all of my issues here is necessary. Hopefully they make improvements for the next guests, as this is one establishment I would never return to.

Let me start by sharing that except for the front desk, the staff at the hotel have been wonderful. However, my experience with the Lady Hamilton was less than satisfactory, and I am compelled to share the significant challenges we faced. Six months ago, I carefully reserved a handicap-accessible room for my mother-in-law, who is dependent on an electric scooter and unable to manage stairs. We were informed that specific rooms were not guaranteed, but it was not clearly communicated that ocean side rooms were not handicap accessible, which was crucial information for our needs. The resolution process by the front desk was both dismissive and unhelpful. They promised to accommodate us appropriately but failed to manage the situation effectively. As a result, we found ourselves having to oversee the room changes, which added unnecessary stress and effort to what was supposed to be a relaxing vacation. Additionally, the overall condition of the hotel was far below what one would expect from a five-star resort. From barely accessible elevators and exposed electrical wires sitting out in the rain to mold-covered bathrooms and inoperative TV channels, the facilities were disappointing. The ice maker was also out of service, requiring a cumbersome trek to another building for ice. It's important to note that the staff often solicited reviews focused solely on their individual service rather than the overall stay, which might explain the generally high ratings this hotel receives. This does not provide a full picture of the extensive issues we encountered. I typically refrain from complaining and try to be understanding, recognizing that everyone faces challenges. However, the lack of basic accessibility, combined with poor communication and a disregard for guest comfort, made our stay exceptionally frustrating. This experience was not at all aligned with the premium pricing and five-star marketing of the hotel.

I have been to this resort numerous times and I can say this will bey last visit. I brought over 25 people with me on this trip and to say the least it was not a great representation of the resort. No entertainment for the white party like they had before and lack of service.

The property was very nice. The shuttle service, maintenance, restaurant staff were the best experience I’ve had during our staff. The front desk made this stay regrettable. They lack empathy and problem solving skills. The supervisors on staff did not care for any of my concerns and did not take responsibility for what had transpired.

This resort is not meant for adults to attend solo so don’t do it! It’s way too far away from the real entertainment and expensive as h**l to get to it. I understand culture but when my girl is complaining the female staff are way too rude to her and never to me, this was something we’ve NEVER experienced before being that we’ve been to 6 different countries. If you are anything like us and have a party vibe mentally while you’re on vacation and just want to have fun and enjoy your trip this isn’t the place. Especially when the weather is bad they have nothing to accommodate for this and be careful on their floors you may fall due to all of the water on the floor.

I will say the place looks nice, food was great and if I was taking a family vacation it would hit the spot. I chose the side specifically because it was presented as adults only. The kids were at the night events that were from 10pm-1am. I love children. just wasn't expecting it. Had a few hurdles but overall i still had a great time, was very relaxing. the restaurants was not a highlight and there were not a lot of themed nights or activities. It was located far from everything so the taxi rides were very expensive.