To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.3
Service4.3
Cleanliness4.3
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All Reviews(60)
Positive reviews(57)
Reviews with photos/video(3)
Negative reviews(3)
AKGUN
Standard King Room Smoking
Stayed in Aug 2022
Business travelers
56 review
5.0/5
Outstanding
Posted on Sep 2, 2022
Nice hotel and clean . Also very close from AirPort
Saloom
Standard King Room Smoking
Stayed in Apr 2024
Family
38 review
4.7/5
Amazing
Posted on Jun 21, 2024
perfect
Guest User
Standard King Room Non smoking
Stayed in Sep 2022
Friends
14 review
4.5/5
Great
Posted on Sep 11, 2022
Thank you
Sebxi.12
Standard King Room Non smoking
Stayed in Oct 2023
Solo travelers
18 review
5.0/5
Outstanding
Posted on Oct 5, 2023
Very nice reception and flexible check-in/check-out times. There is nothing worth mentioning in terms of cleanliness. Everything was top, just as you would expect from a five star hotel and also from the price that is therefore justified.
It is more or less the similar physical Crow Plaza hotel. However, For the second time the reception staff are very special and full of high skills of good treatment. This time Mr. Ameir did an extraordinary service in terms of checking and checkout experience as well as providing necessary transportation support.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we will definitely review and assess about the comments to our colleague. Sincerely, Elie Saliba General Manage
TheEasyGoingGuy
Stayed in Apr 2024
Solo travelers
5.0/5
Outstanding
Posted on Apr 26, 2024
Excellent hotel on all levels. From the pre-arranged airport meet & greet car service waiting for me on arrival at Kuwait Airport to a friendly and sincere thank you at check-out, the Crowne Plaza Kuwait Al Thuraya City was a wonderful experience. All staff was very friendly and helpful. The room was spotless, comfortable and quiet. The club lounge was was calm and quiet and had a good selection of food, and the attendant was helpful and welcoming. Because it was during Ramadan the only open restaurant for breakfast was in the buffet in connected Holiday Inn. That was even spectacular. The hotel is close to the airport and has quick access to many local highways. Kuwait City's main tourist attractions and business area are within a short driving distance. I sincerely recommend this property.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we will definitely review and assess about the comments to our colleague. Sincerely, Elie Saliba General Manager
Verified traveler
Stayed in Mar 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 2, 2024
Very well situated and friendly staff. They also offer a free airport shuttle which was a plus. Would definitely recommend it
Guest User
Stayed in Aug 2023
Other
0 review
5.0/5
Outstanding
Posted on Aug 16, 2023
Ayush laundry department showed a very commendable job as my shirt was stained with wine and i they put there full effort to make it stainless i would also bring to your notice about manager ms Aruna who called and told me that she will try her level best on the process My name is gracias fernandes air india employee staying in room no 382 on 5 th August 2023
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we will definitely review and assess about the comments to our colleague. Sincerely, Elie Saliba General Manager
faima2020
Stayed in Jan 2024
Business travelers
5.0/5
Outstanding
Posted on Jan 31, 2024
It was fantastic stay at this fabulous property, wonderful receptionists helpful and cooperatives staffs, professional management, very delicious food very clean hotel fabulous atmosfere very comfortable property, thank you so much for all.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we will definitely review and assess about the comments to our colleague. Sincerely, Elie Saliba General Manager
R6539TXchristinac
Stayed in Nov 2023
Business travelers
5.0/5
Outstanding
Posted on Nov 29, 2023
Parthipan was great. He made sure I had everything I needed for my room 1101. He is always helpful when I come here. Can’t ask for better service. They are always help. The rooms are very very clean.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we will definitely review and assess about the comments to our colleague. Sincerely, Elie Saliba Cluster General Manager
Eduardo P
Stayed in Nov 2023
Business travelers
5.0/5
Outstanding
Posted on Nov 6, 2023
Staying at this specific location is simple extraordinary. Everyone here goes above and beyond, at every department at this property to assist you, if any needs. You will be always be greeted with a warm and sincere smile. They always anticipate and fulfill your needs. On my last visit, I was given a nice room on the 13th floor, however, the room was for smokers, and I don’t smoke. Immediately, after, I went back to the front desk and NSAR, was extremely helpful and without any further questions, he gave me a new room in seconds. Well done! NSAR. Room service is impressive fast. Unfortunately! I don’t have their names (I will next time). Housekeepers are always attentive. The levels of cleanliness, will keep anyone at easy. At the gym and spa, they are always welcoming and friendly. The valet, security check point, the lobby ambassador and the gentlemen that happily serve the complimentary tea, are always warm and kind. “I will get your names next visit”. The dry cleaning service is superb. The breakfast variety is unbelievable. Overall, this hotel is exceptional. The staff are happy. Clearly they were trained to a very high level, nothing is too much for them. Any request is dealt with immediately response. The genuine care is for sure their highest mission. I love this property and I love Kuwait. To: Pratewan Rayanne Lovely Randy Mariana Nsar and everyone else. Thank you for creating great memories. Obrigado! Eduardo
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Elie Saliba General Manager
Guest User
Stayed in Nov 2023
Other
0 review
5.0/5
Outstanding
Posted on Nov 3, 2023
Our stay was Great in this Hotel. All experience was perfect food Room and staffs were Great . Room service was very quick service. Silk breakfast was fabulous Miss . Anusha was very nice with her service. Thanks team