Reserve 3 rooms, get a room that doesn't match the description. When booking, it was a room in the building with a swimming pool. But let me stay in a room in another building. By denying responsibility that the trip had put in the wrong picture of the room. The room is very old. The ceiling, walls, and doors have inscription marks. The cement walls are moldy and swollen. Towels are torn and the color is very dull. They should not be used again. The sheets had blood stains, very bad. The bathroom, around the bidet hose. The water is always flooding even when not in use. Employees don't know. Unfriendly service
It's a shame that the place is spacious and should be renovated to make it better. Employees need to improve Manager as well Know the problem from subordinates But confirmed it was the agent's fault, go complain to trip.com yourself.
We, the customer, paid to reserve an expensive room. But got to sleep in a cheap room
Very bad
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