Brockencote Hall

Excellent stay at a lovely venue, room and bathroom were spacious and well equipped. The hotel was very comfortable and the staff were excellent, professional but friendly. Food was delicious but menu choice was disappointing. Same menu on both nights with limited choice. Overall a very enjoyable stay and will probably visit again. A

Another excellent stay. Each time we visit Brockencote hall our expectations are always met with very comfortable and spacious rooms which provide rest and relaxation in a grand setting. The Chaddesley Restaurant offers a very good fine dining experience with friendly, attentive and professional service to match. Lounging areas are comfortable with a very good bar and associated table service. Our breakfast was excellent. Again very good quality cooked breakfast and professionally served. We generally stay at The Hotel on our journey from Cornwall to Northern England and will be visiting again soon.

Fabulous hotel! We love visiting and staying here. The room is spacious, comfortable and clean. The staff are efficient and welcoming. High praise must go to Danka in the restaurant. She works hard and caters for every need. She is friendly and charming. A definite asset to the hotel - particularly her remedies for a croaky throat! We now come to the hotel just for r and r. We’ll be back!

Very good afternoon tea in lovely venue . Stunning setting . Excellent service . Nice wood panelled room with comfortable chairs and a light airy feel. Nice crockery and proper tablecloth & napkins . Only negative would be no offer of anymore of anything and we didn’t like the panacotta or mint chocolate tart. Jam was pretty basic . Loved the sausage roll and madelaine cake . All in all a lovely occasion!

We had a fantastic day, from start to finish could not fault anything. Staci and the team excelled in all areas, friendliness, professional at all times. The wedding was amazing and went so smooth , all our guests loved the venue, food, and staff! A big thank you for making our day so special! Steve and Neil.

We always enjoy returning to Brockencote Hall Hotel. The hotel is beautifully furnished and well maintained, the food is delicious, and excellent service is provided throughout from helpful and charming staff with Reni and Danka being particularly efficient and attentive. We used to stay while visiting the area, now we come just to stay at the hotel. Bliss

Very good staff, food first class, room very comfortable the only slight squeak was that the upstairs bedroom windows did not seem to have been recently cleaned on the outside. The restaurant was well presented and the menu as expected. Give it a try.

Had 2 night stay. yet again outstanding . Great to see Danka at breakfast, such a warm welcome. Also Angela on reception was amazing .We stay at this hotel a lot over the years. It really is a gem for the area. We shall be back later on this year. The room was so nice and the bed is such a nice comfy and huge bed.

We went to this hotel on the way back from visiting friends down south on the Staycation package and overall we loved it. The room (upgraded to a superior, at an additional cost) was great, as was the food and the grounds (albeit there wasn't as much to look around as we hoped for.) Both the three course evening meal and the breakfast were of high quality and my coeliac (gluten free) afflicted wife was very well catered for. Be conscious that being an upmarket kind of restaurant, the portions are very small so you may need to fill up on the bread... When checking out we noticed a charge the bill that we didn't recognise; when questioned the receptionist removed it as she didn't know what it was either (strange.) I found it odd that we overheard two other customers questioning similar charges on their bills which makes me think they add stuff on expecting that some guests won't notice or are too embarrassed to raise. Also, and I must point this out; I did not appreciate having a nearly £16 service charge added onto my bill which when I checked out which I was unaware of. This was not a cheap stay and I was under the impression that the price covered everything except drinks (a bottle of wine should have been included as well I think.) It's easy to say it is discretionary and you can have it removed, but in reality I wouldn't do that and the service industry knows it. Tips should be paid at the customer's discretion, not yours. Lots of places do this, I know, but when you have spent around £300 on one night's stay you shouldn't be having more charges adding on at checkout. If we are passing through the area again we would be sure to stay here again, but would pay even closer attention to the bill.