Premiere Classe Hotels in Kiel

The hotel is located on the edge of the pedestrian street, convenient access, clean and hygienic, the room is a bit poor in sound insulation ... but this price is still good overall, will come next time.

We stayed at the Steigenberger for one night. The hotel is nice and conveniently located opposite Terminal 28. It also close to the city centre. The buffet breakfast was very good. However, there was only a bottle of water in the mini-bar. The weather was quite hot and there was not ventilation unfortunately.

Booked double room at expedia, hotels.com. Pictures shown at reservation and room we got do not match. Receptinist played as if hos english is poor insisting room is the booked one, so you will risk you will not get what you book as there is definitely wrong marketing of rooms: Do not believe in pictures!. Other than that, you will not die if you stay one day here in transit as we did. But, room we stayed was dirty, including toilet/bathroom which is not ok. And we used our own towels as ones we had in room were not clean

The rooms and bathrooms are as new. Unfortunately, the condition of the bathroom was unsatisfactory, with limescale deposits in the shower under the toilet, and a slight smell of urine in the air. I got 89 euros at the reception for 67 euros through the app, which is related to my high standards. In addition, there is a breakfast that should be charged 15 euros. I personally think that these two breakfasts are too much. Personally, I will go on a business trip and sleep here again, but privately, I may not necessarily spend my vacation there.

Don’t stay here. Both times we have been here it has been excruciatingly painful to say the least. The first time we had the so-called presidential suite and another room for the kids. The presidential suite had a door that didn’t fit properly, dirty windows, filthy cushions on the couches. Old-fashioned furniture that has been badly beaten up and they are charging a premium price for the rooms. With the five of us we had quite a bit of luggage and my wife asked for assistance. Eventually somebody from the bar (refused to give his name but someone at reception said he was from the UAE) ambled up to my wife and said “you want some assistance with a luggage?“. Yes replied my wife. He then looked at her and said “we don’t do that here“ and walked off leaving her to struggle with three small children and a number of large suitcases. Absolutely appalling is the only way it can be described. Just simple good manners would dictate that somebody would help a woman with three children and luggage up some steep stairs and into the lift. Just not too hard thing to do for a young man…. Surely? The bathroom is dirty and smelt of mould. The second visit was no better. We would not have stayed here if it hadn’t already been pre-booked and paid. They managed to completely get the booking wrong and then refused to even try and sort it out in order to make our visit more comfortable. Instead, we end up with a tense and very unhappy situation exacerbated by the extraordinarily rude staff at reception who would not listen to our requests. Strongly recommend you stay away from this place.

Hotel was in chaos when we arrived. Staffing issue with the room cleaners, only one on duty. The reception area was full of guests waiting for their rooms. We eventually got into ours at 18.30 that night. The reception staff were doing their best to keep the guests happy, They were working really hard and were terribly stressed.. Caroline in particular did an amazing job. Our room, when we got into it, was comfortable and reasonably clean. Location is very good, close to the harbour and station. Breakfast was very busy but there was plenty of choice of food and again the catering staff were working very hard. I had the impression that there are some management issues at the hotel. I felt sorry for the staff that were obviously doing their best but needed more support. Having said that it was a good stay for us and Kiel was an interesting and surprisingly lovely place to visit.

A refreshing hotell, cool and different, it stands out in the crowd. It is as near the railroad track as possible, due to good sound proofing that was never a problem. Very good breakfast.