I am a former Vice Consul who is currently heavily disabled and I live in Tolo-Argolida with my partner who needed urgent medical attention at the KAT Hospital in Kifissia. Not knowing the hotels in Kifissia, I happened to call the Pines. It was confirmed to me that it had easy access to the said hospital, so believing the member of staff I went ahead and booked the hotel. At no point during our conversation was I told that this is a couples hotel as I would never have accepted to book. We got there at 01.35 tired and nervous about our hospital visit, but we went off immediately to get some lunch On our return to the hotel at 15.10 we had decided to take a short rest so I asked the reception staff to wake us up with coffee at 15.45 so that we don't miss our very important hospital appointment. Thankfully, though I hadn't fallen asleep as I was very disturbed after turning on the TV in order to relax our minds by watching the daily news but instead finding two hard core porn channels back to back... at this point I switched off the TV and awaited for the coffee. When at 15.50 it still hadn't arrived, I called reception to ask what had happened, only to be told that he would send some coffee up to us immediately. After 15 minutes though and as we had to urgently leave in order not to miss our appointment at the Hospital, the bar staff knocked the door carrying two cups of coffee. However, as we were already running late we did not have any time to waste so, after I told the bar staff that he was too late, we rushed off to the hospital. What shocked me most of all is that the reception staff called to complain. I can't believe the audacity of it. Instead of apologising he appeared angry! Can you believe it? An 180 kilometres journey for a hospital appointment that we nearly missed simply because of their inefficiency!!! At this point I need to stress to other prospective customers that the Pines Hotel, in my view is 100% a ”couples” hotel! I find it very unfair that they do not warn customers before their arrival!!!
Outstanding
61 Reviews