Home2 Suites by Hilton King of Prussia Valley Forge

Nice

Bed and pillows were comfortable. Place was clean. Nice kitchenette area with dishes if you’re looking for a place to stay a few days and keep food for meals instead of buying out. Bathroom decent. Breakfast was simple but offered a variety of options. Didn’t have any problems with noise or temperature. I’d stay here again.

When we checked into the room it smelled like someone had smoked pot in it. Didnt have time to change rooms.

When I stay in a hotel, my needs are very simple. I want the hotel to be clean and I wanted to be quiet. This hotel is neither. This hotel is filthy. From the time you step into the lobby until the time you reach your room, there is a pervasive sickeningly suite overwhelming chemical smell. The room was dirty. The AC unit made a trilling noise every five seconds which was incredibly loud and made sleeping in the room impossible I figured I would take a bath and relax to try to be able to get some sleep and the diverter on the tub was locked in the shower position. The sofa has black stains all over the mattress, which appeared to me to be mold. The breakfast was not kept up and was quite frankly terrible. upon being in the room for 15 minutes, I called the desk and asked them to assign us a new room. She said she apologized and that she could hear the loud noise in the back round but couldn’t assign me a new room because there were no available rooms. The evening desk clerk said that in the morning they would compromise with me and offer me some money back on my room and some points. I have never booked a room with the Hilton property that was less than 40,000 or 50,000 points. They offered me less than a third of the points that would be required to book a room for one night. I feel they cost me a night of sleep when I had to travel 13 hours a hard long drive from Valley Forge back to Chicago and I deserve to be compensated either in points or by refunding my room one nights stay seems fair to me. The manager told me sorry about my luck and he sent me to the Hilton Honors number. They also offered me less than half the points nearly 1/3 of the points that it would be required to book another home two suites room I’ve been a customer a long time. I know how much the rooms cost. I booked this room because I needed to stay an extra night and i was unable to continue staying at the Hilton Garden suites as they also did not have the extra night accommodations. I had no problem with the Hilton Garden Inn. The staff was friendly and everything in Exton was wonderful. I regret staying in this home two suite and feel very angry about the treatment that I have received from Hilton Honors. I think I will be changing over to another hotel I’ve been along time and my account has been around a long time. I should have received equal compensation to my loss.

Great location, excellent staff.

Overall property location was good and so was staff.

Very passionate and kind crew that works there.i wouldn’t put nobody above this team, they are very quick and experienced with work.very nice front people that work in there and I would be coming back there in the near future for more great experiences