Hotels near De Drawing Room Creative Studio & Nutrition Club, Kingston

On December 27th 2020, my nephew, sister and I had the pleasure of staying at Terra Nova All Suite Hotel at 17 Waterloo Road, Kingston 10 Jamaica. I was amazed by the originality of the colonial style and historic building. Learning of its history, Terra Nova was originally a colonial mansion built in 1924 on 10 acres of land. Executed by Mr. Harold Alexander for the purpose of blessing his wife as a wedding gift. According to reports, the beautiful hotel had changed ownership twice before it was officially opened as a restaurant and hotel in 1959. The legacy of service provided by members of this beautiful hotel remains true to history. I couldn’t ignore the AAA Four Diamond award on full display in the main dining area. It’s important to highlight the wonderful experience and services provided by staff at the check-in desk, the professional, pleasant and beautiful Ms Paula, as well as Kenton. They executed their professional training well, which reflected great training and excellent customers’ service. We never met the Chef, but kudos to his hard work. The breakfast was delicious and well executed. Not only did we (speaking for my nephew & sister), we also enjoyed and appreciated the service of Devon, Christopher and Morris who ensured we were satisfied with our meals. I could observe some inconsistencies in the dining area but have faith in the team that they will identify the issues and addresses them accordingly. I must extend great gratitude to Lee-Ann, Kristine, Sophia and others who have taken the initiative to address an uncomfortable situation. They have shown great leadership skills in addressing a situation that didn’t reflect the principles highlighted by Terra Nova All Suite Hotel. To ensure no other guest feels inadequate by Mr. Matthew Ann (dining service manager), I trust their words that they will extend proper training to him so he will understand been dismissive, obnoxious and communicating to guests in a condescending tone is unacceptable. To be informed that his behavior on Christmas morning was his first outburst was viewed as a poor excuse, and no such behavior shouldn’t be tolerated. The inability to show great hospitality to current and future guests is a result of fail commitment for which any business stands. Overall, the 4 nights stay at Terra Nova was an excellent adventure, and I’m pleased to say, I enjoyed the experience and duration of my stay. Cecelin Atlanta, Georgia.

Price/performance are consistent. Therefore the very good review. Safe, clean, small accommodation with a little renovation potential. 5 minutes walk from Bob Marley Museum. Free parking on the completed land, a nice reception and pre-coming port. Drink refrigerator is closed at night, not accessible. It makes sense to provide drinks and snacks before check-in. Breakfast was not offered in December 2022 (not yet). A residual from Corona times. Since no supermarket or kiosk is located in the footing environment, only the tank remains for the most necessary in the morning, before the journey. Longer stay I would not recommend, in principle not in Kingston. But for the transit and the small Kingston check, which must be already, if you are on the island, fine.

First time ever in a Kingston hotel (came for Independence celebrations) and I absolutely fell in love. You are greeted at the entrance with a car that is the same make and model of one driven by James Bond. It's pretty cool and the outside of the hotel is gorgeous, so it just adds to the class. Jhonelle and Janelle at the front desk made a hectic check-in with 6 adults, a baby, and 12 bags, a breeze. They smiled and laughed at my jokes (bless them) and handled it all with grace. They also came to my assistance a few times within the two night stay (giving directions, replacing lost keys, etc). The breakfast in the morning was probably one of the best I've had in a Jamaican hotel. Owen, who was on the breakfast staff, was attentive and helped my husband and I squeeze our over-sized stroller into a corner. He was extremely mindful and helpful throughout the breakfast. The hotel was close to a lot in Kingston and our room was exceptionally clean. There were two pools; the Sky Pool (for Instagram) and the Cabana Pool, which was just a very nice pool. The Sky Bar and Pool were gorgeously lit and made the background of some great pictures at night. Their staff, as well, were pretty nice. Miguel had the pleasure of getting our bags out of our rooms. He will also laugh at your jokes and win all the lines in bag Tetris while efficiently getting you out. If I ever needed to recommend a place in Kingston, it would definitely be here.

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

Customer service was friendly and professional and very helpful. The room was comfortable and relatively clean but the floor and carpet was not swept or vacuumed, sheets and blankets smelled like crap but looked cleaned. Restaurant was great for breakfast which was a mixed of Jamaican and American style breakfast. I did not take advantage of the pool or the gym so I can’t give a rating but overall it was a pleasure hotel. I would book this hotel again.

From the moment of making our reservation, this hotel was very accommodative. Provided extra information on the Jamaica Carnival - thank you Farah! Monique was very professional in chec king us in. The ladies in the Housekeeping Department were very great & attentive to our needs. Paulette went above & beyond to ensure we had all we needed for a great trip! Kudos to all! Keep on striving for excellence!!!

I was very pleased with the service, the cleanliness of the room and most of all the location. Every single worker was helpful and friendly. I appreciated how welcoming they to my daughter and her friend, especially because it was her first time in Jamaica and she was celebrating her 35th birthday. Team, thank you so much for your hospitality. I look forward to staying there again.

When I arrived I did not have much expectations for the destination as I was pleased to have just landed in Jamaica. The short drive to the hotel was welcomed after 4hr 30 min flight. Arriving at the hotel the staff was welcoming and in little to no time had us situated in our hotel room. I found evening was a interesting time to arrive at the hotel as it's open concept dining/ patio/bar area was neighbored by a dock which had direct access to the carribbean sea. The scene offered 180° view from either bar or outdoor dining area of the carribbean sea under moonlight bordered by the surrounding city lights suggesting a landfall in the distance. Wisely, someone had a couple 3 seater swing chairs facing the sea just before the dock. This made for a relaxing way to wind down your nite after a light dinner or drinks at the bar. The dock itself offered an opportunity for a seat, feet just about grazing the sea waters as you give your legs a swing. The hotels location from that vantage registers as a peninsula and the land in the distant view accross the sea as a cove. Now, from night one the food and drinks were good. The complimentary fare ranged from classic American breakfasts on some mornings to your classic salt fish, boiled dumpling, yam, and curry chicken. Should require a bite for lunch or supper the kitchen offers a set menu that does not dissapoint. From what I experienced and observed the culinary team understands how to prepare something appetizing for the palate. The chef's went out of thier way to be visible and were interested to observe and inquire as to how the diners were enjoying thier creations. Chef Neff in particular didn't waste a single opportunity to engage and ensure that we enjoying our meals and time dining at the hotel. The staff was diverse in experience levels from what I could observe only offering a more well rounded experience as a guest. They worked well as a team to match the energy of the visitors and were busy about doing what they could to keep the visitors engaged and served. Each day the rotation of staff each brought their own personality offering a more authentic experience while understanding the space needed that you enjoy your own experience. The in manager in particular seemed to remain dutifully concerned that the guests were well served. The staff for the most part was hospitable and enjoyable to engage,and there were interesting stories shared and moments worth keeping. As a bit of a conversationalist I was hardly dissapointed. I would have done better to keep record of their names that I could better do them justice. I was there through the recent hurricane and inspite of the challenges the water ,winds, and debris presented the staff overcame the most pressing of them in what seemed less than 48 hrs. Their strategy to move all remaining guests to the 2nd of 3 floors proved to be in the best interest of the guests health and safety. Keeping with the theme of service we were readily fed & kept hyd