Hotels near Earth Retail Ja, Kingston

First time ever in a Kingston hotel (came for Independence celebrations) and I absolutely fell in love. You are greeted at the entrance with a car that is the same make and model of one driven by James Bond. It's pretty cool and the outside of the hotel is gorgeous, so it just adds to the class. Jhonelle and Janelle at the front desk made a hectic check-in with 6 adults, a baby, and 12 bags, a breeze. They smiled and laughed at my jokes (bless them) and handled it all with grace. They also came to my assistance a few times within the two night stay (giving directions, replacing lost keys, etc). The breakfast in the morning was probably one of the best I've had in a Jamaican hotel. Owen, who was on the breakfast staff, was attentive and helped my husband and I squeeze our over-sized stroller into a corner. He was extremely mindful and helpful throughout the breakfast. The hotel was close to a lot in Kingston and our room was exceptionally clean. There were two pools; the Sky Pool (for Instagram) and the Cabana Pool, which was just a very nice pool. The Sky Bar and Pool were gorgeously lit and made the background of some great pictures at night. Their staff, as well, were pretty nice. Miguel had the pleasure of getting our bags out of our rooms. He will also laugh at your jokes and win all the lines in bag Tetris while efficiently getting you out. If I ever needed to recommend a place in Kingston, it would definitely be here.

I visited for 2 weeks and I loved the peace and tranquility of the environs at The R Hotel. A small hotel, but cozy. Breakfast was served every morning and let me tell you, the food was delicious. The staff were very friendly and proficient. I will definitely return.

On December 27th 2020, my nephew, sister and I had the pleasure of staying at Terra Nova All Suite Hotel at 17 Waterloo Road, Kingston 10 Jamaica. I was amazed by the originality of the colonial style and historic building. Learning of its history, Terra Nova was originally a colonial mansion built in 1924 on 10 acres of land. Executed by Mr. Harold Alexander for the purpose of blessing his wife as a wedding gift. According to reports, the beautiful hotel had changed ownership twice before it was officially opened as a restaurant and hotel in 1959. The legacy of service provided by members of this beautiful hotel remains true to history. I couldn’t ignore the AAA Four Diamond award on full display in the main dining area. It’s important to highlight the wonderful experience and services provided by staff at the check-in desk, the professional, pleasant and beautiful Ms Paula, as well as Kenton. They executed their professional training well, which reflected great training and excellent customers’ service. We never met the Chef, but kudos to his hard work. The breakfast was delicious and well executed. Not only did we (speaking for my nephew & sister), we also enjoyed and appreciated the service of Devon, Christopher and Morris who ensured we were satisfied with our meals. I could observe some inconsistencies in the dining area but have faith in the team that they will identify the issues and addresses them accordingly. I must extend great gratitude to Lee-Ann, Kristine, Sophia and others who have taken the initiative to address an uncomfortable situation. They have shown great leadership skills in addressing a situation that didn’t reflect the principles highlighted by Terra Nova All Suite Hotel. To ensure no other guest feels inadequate by Mr. Matthew Ann (dining service manager), I trust their words that they will extend proper training to him so he will understand been dismissive, obnoxious and communicating to guests in a condescending tone is unacceptable. To be informed that his behavior on Christmas morning was his first outburst was viewed as a poor excuse, and no such behavior shouldn’t be tolerated. The inability to show great hospitality to current and future guests is a result of fail commitment for which any business stands. Overall, the 4 nights stay at Terra Nova was an excellent adventure, and I’m pleased to say, I enjoyed the experience and duration of my stay. Cecelin Atlanta, Georgia.

I enjoyed my stay here. Staff was very friendly and helpful. Room was clean, bed comfortable. I am a picky eater but breakfast was good. Will definitely stay again

The local consumption is a bit high. Although this hotel has been around for a long time, it is very popular. The facilities are also very good. The local consumption is a bit high. Although this hotel has been around for a long time, it is very popular. The facilities are also very good.

DO NOT BOOK HERE! First of all you have to climb only about 50 stairs to reach your room. He says “shared” bath room but I quickly learned it meant sharing the bathroom and kitchen with his family. The water wasn’t working for a whole day and the next day barely and the water was cold. Can you imagine not being able to bathe when you want or washing your hand when you go to the bathroom. No AC so prepare for the heat. Waken up every morning by noise because we share everything with his family. With everything that’s going on with going so long without water, finding out it’s a crime to use the fridge, no ac, and the noise I had to check out early. Courtney lied to the company I booked through and said everything was okay even though I showed prove. He refuse to refund me for the days I had left. I literally only left because of his inconveniences. I spend more money and got somewhere much nicer. Please don’t waste your time. This isn’t a hotel. This is a place that he’s lending you some of his rooms because his family lives there. I will never in my life come back or recommend it!!

What is most important to me when I go to a hotel, is the experience. Rok Hotel Kingston went above and beyond to make sure that I had the best experience possible. Some of the team that contributed to making my stay most enjoyable, Monife - Front Office Agent, Keenan the Head Chef, who went above and beyond to making sure that my Father and I had the best possible lunch experience. Stacy Ann - Dining Room Server, smiled, served and made sure that we enjoyed our meal, Nickesha - Front Office Manager reached out to make sure that ALL was ok, Shantol was our bartender who surprised us with delicious and flavorful beverages. Rarely do you experience so many employees in one place making sure that you are having the best time, and I highly recommend this hotel for your getaway needs. BRAVO Rok Hilton staff!! Well done.