Best Hotels near National Gallery of Jamaica, Kingston

Need to fix the window by the kitchen as it has a privacy issue, the blinds broken. The bathroom shower handle is broken and they need to give a bottle of water in the refrigerator along with a bigger bin to dispose the garbage.

From the moment of making our reservation, this hotel was very accommodative. Provided extra information on the Jamaica Carnival - thank you Farah! Monique was very professional in chec king us in. The ladies in the Housekeeping Department were very great & attentive to our needs. Paulette went above & beyond to ensure we had all we needed for a great trip! Kudos to all! Keep on striving for excellence!!!

The appearance of the hotel is pretty, but the room is really simple, breakfast is OK, it is usually buffet, there are fish and some special dishes from Jamaica. Can live four people. But it must be said that the house is too simple, very old, the room I live in is a wooden top, very tall, very unique, there is a mouse in that room, it will run out when the night is quiet, very scary. Sleeping at night gave a piece of white cloth, and it was a bit strange at night. Later, the hotel responded with a mouse. The hotel changed a room. It was a duplex, with four beds, but the beds were very small and were single beds. Others are very general. I haven’t slept well for three days at this hotel. And because it is on the port, the location is very biased, so there is no support around, but the hotel restaurant is really too expensive! We ordered a chicken leg (probably 1/6 of the whole chicken), plus two small bowls of rice, which cost 42 US dollars, nearly 300 yuan.) It took us to spend it, but it felt particularly worthless. However, the scenery of the port is not bad. If you look at it, it is suitable for many people to come. If we come together, we feel the environmental space. We are still too thin.

On December 27th 2020, my nephew, sister and I had the pleasure of staying at Terra Nova All Suite Hotel at 17 Waterloo Road, Kingston 10 Jamaica. I was amazed by the originality of the colonial style and historic building. Learning of its history, Terra Nova was originally a colonial mansion built in 1924 on 10 acres of land. Executed by Mr. Harold Alexander for the purpose of blessing his wife as a wedding gift. According to reports, the beautiful hotel had changed ownership twice before it was officially opened as a restaurant and hotel in 1959. The legacy of service provided by members of this beautiful hotel remains true to history. I couldn’t ignore the AAA Four Diamond award on full display in the main dining area. It’s important to highlight the wonderful experience and services provided by staff at the check-in desk, the professional, pleasant and beautiful Ms Paula, as well as Kenton. They executed their professional training well, which reflected great training and excellent customers’ service. We never met the Chef, but kudos to his hard work. The breakfast was delicious and well executed. Not only did we (speaking for my nephew & sister), we also enjoyed and appreciated the service of Devon, Christopher and Morris who ensured we were satisfied with our meals. I could observe some inconsistencies in the dining area but have faith in the team that they will identify the issues and addresses them accordingly. I must extend great gratitude to Lee-Ann, Kristine, Sophia and others who have taken the initiative to address an uncomfortable situation. They have shown great leadership skills in addressing a situation that didn’t reflect the principles highlighted by Terra Nova All Suite Hotel. To ensure no other guest feels inadequate by Mr. Matthew Ann (dining service manager), I trust their words that they will extend proper training to him so he will understand been dismissive, obnoxious and communicating to guests in a condescending tone is unacceptable. To be informed that his behavior on Christmas morning was his first outburst was viewed as a poor excuse, and no such behavior shouldn’t be tolerated. The inability to show great hospitality to current and future guests is a result of fail commitment for which any business stands. Overall, the 4 nights stay at Terra Nova was an excellent adventure, and I’m pleased to say, I enjoyed the experience and duration of my stay. Cecelin Atlanta, Georgia.

I had such a good time at AC! We went for some drinks—New York Sour and Espresso Martinis—which were so, so delicious and met a gracious server by the name of Shaair Smith. Super personable, gave us a lot of great laughs and extremely funny. Can't wait to visit AC again for more good times.