Holiday Inn Express Hull City Centre Guest Reviews
4.5/5
Great
49 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.2
Service4.4
Cleanliness4.5
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All reviews(49)
Positive reviews(48)
Reviews with photos/video(5)
Awesome stay(15)
Friendly staff(15)
Delicious breakfast(12)
Clean and tidy(10)
Awesome rooms(9)
Convenient for shopping(7)
Easy to get around(6)
Close to train station(5)
Negative reviews(1)
Guest User
Standard Room With Double Bed
Stayed in Dec 2024
Family
3 review
3.7/5
Posted on Dec 17, 2024
Great location, vending machines were temperamental and pricey. Rooms were basic, but clean. Bedding was full of hairs but we were given a new room. And it was great. Breakfast was good. Plenty of choice. We left our luggage with reception and collected it before heading for our train home.
P.M2332
Standard Room With Double Bed
Stayed in Nov 2024
Family
1 review
2.5/5
Posted on Nov 23, 2024
I am writing to express my disappointment with the recent experience during my stay at your establishment. Despite booking for 2 nights,20th -22nd Nov 24 both evenings were marred by a lack of adequate heating in the room. The first night, after requesting a room change due to malfunctioning heating, we were only able to move the next day. The portable heater provided was insufficient and did not alleviate the cold.
The following night, we encountered the same issue with the new room. Despite reporting it promptly, the heating could not be fixed. The mini portable heater offered was ineffective, resulting in an uncomfortable and freezing night's sleep.
Sleeping fully clothed and with winter pajamas on due to freezing temperatures is unacceptable for any guest.It is disappointing that no one followed up on our situation or inquired about our comfort after such a challenging night.
In light of these circumstances, I kindly request compensation for the inconvenience and discomfort caused during our stay. I trust that you will address this matter promptly and offer a resolution that reflects your commitment to guest
Kind regards
P.M
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Guest User
Standard Room With Double Bed
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Great hotel in centre of Hull.
Great facilities and bar. Lots of room for entertaining.
Lovely breakfast as well
Donz Donz
Standard Room With Double Bed
Stayed in Nov 2024
Travel with friends
1 review
3.5/5
Posted on Nov 2, 2024
Had a sofa bed with a dirty duvet and no covers for mattress.
Not comfortable in talking to people to ask for sheets. So slept on the towel on sofa bed.
Still old shower gel on shower door from previous person
Guest User
Standard Room with 2 Single Beds
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Oct 6, 2024
Great for a hassle free stay - very efficient checking in and out. Clean room, decent breakfast, very friendly and helpful staff. Convenient parking. Would stay again.
Guest User
Standard Room With Double Bed
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The instruction on access to the hotel carpark could do with being highlighted at the time or soon after the booking because we had stopped in front of the hotel entrance at street level which is a bus lane and bus stop and we are a little worried right now for getting a bus lane ticket. The sign for the car parking arrangement is a small plaque next to the hotel entrance we can see from the car at the kerb side but we had already gone onto the bus lane.
Another slight moan is the bed being a little too soft and in these day and age it should be a king size bed….
However, we are happy with the helpfulness of the staff both at reception as well as during breakfast.
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Guest User
Standard Room with 2 Single Beds
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Absolutely spot on. Unfortunately arrival coincided with a riot but hotel was locked down, arrangements were it in place to ensure guests could still check in and ran smoothly considering the unusual circumstances.
Room comfy and felt safe. Ideally located for the train station and central to most things.
Staff very friendly and a great stay, thank you
Guest User
Standard Room
Stayed in Nov 2024
Business travelers
5 review
4.5/5
Great
Posted on Dec 31, 2024
very close to the train station & shopping mall is next door.
Guest User
Standard Room
Stayed in Jul 2024
Other
1 review
4.5/5
Great
Posted on Jul 16, 2024
Ideal location that offers spotlessly clean accommodation. Good night’s sleep in an outstandingly comfortable bed. Super inclusive breakfast that offers something for all tastes but no other meals on offer and the bar area was rather soul less. I’d stay there again though as it’s so well placed for station and the room rate is reasonable compared to other hotels around the city centre.
Guest User
Standard Room With Double Bed
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Hotel location was central. Staff was friendly and helpful. Room was good size and has the basics expected from Holiday inn Express. Breakfast was average but cannot fault it.
Guest User
Standard Room With Double Bed
Stayed in Apr 2024
Business travelers
1 review
4.5/5
Great
Posted on Apr 12, 2024
No facility in the hotel for evening meal, but plenty of other eating places around
Guest User
Standard Room With Double Bed
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 15, 2024
Second time staying in this hotel. Clean, spacious rooms which are well priced compared to others near by. Staff were all friendly and attentive.
Guest User
Standard Room
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Excellent hotel in every way: location, price, amenities, friendly staff.
Guest User
Standard Room With Double Bed
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Nice and clean. Delicious breakfast. Affordable price. Great location .
SEBATEX
Standard Room
Stayed in Oct 2023
Business travelers
3 review
4.2/5
Very Good
Posted on Oct 27, 2023
The location was great to reach mass transport options but simple wise hotel , poor continental breakfast