Verified traveler
November 20, 2023
I booked my stay on October 14th, 2023 for November 18th, 2023. I received a phone call from the hotel an hour before check in telling me that they were overbooked and my reservation is being cancelled. My card was charged on November 18th @ 2:13am. When I called that morning they told me they charged an extra $50.00 for a deposit that would be refunded after check out. After the explanation of the cancellation she notified me that it was a hotel hold on my card and she would release the authorization for a full refund. However, I’ve never had anything like this happen before. If I make a reservation, it follows through. It does not make sense for my stay to be cancelled if it was available for me to book a month in advance. This was definitely an inconvenience to me and the plans I had going on for my event. Due to this situation I will not be booking with this hotel moving forward.