Flamingo Waterpark Resort

Great atmosphere, music and family time. Would definitely go back!!!! Sports bar was littttt

The resort was ok. However I will never book with trip.com again. I booked for the weekend of 3/18, checkout 3/20. I became very ill and requested my trip be moved to the next weekend, the 25th. They charged me $85, sent me a confirmation email and a check in voucher. I arrived at the resort and was informed I had no reservation. I sat with my family in the car until 10pm when they finally let me pay the 2 days resort fee and the $100 deposit. We got our room and went to bed. The next morning I was told it was fixed , no problem. That afternoon the resort told me I had to pay for my reservation as the payment from trip.com had not been received. I did not have the funds to pay again as I'm on Social Security Disabilty and this was a present for my grandson's 11th birthday. After many calls to trip.com and the front desk they decided to refund my money and I paid the resort when I got home. A totally ruined weekend for my family and I.

Our room had a smell to it, and it felt more like a motel. The staff in general was very nice. The water park looks worn but my kids really enjoyed it. The water park is suppose to open at 10am but the slides wouldn’t open till hours later till they had life guards on duty. The Tiki bar charged me 19$ for a vodka and cranberry. I was shocked at the prices for alcohol. I’m not sure if I will book again or not.

Water park was nice for little ones but we got a room with a hot tub and it was dirty. Turned hot tub on and all types of stuff starting spitting out of the jets. Other then that it was ok

We choosed the Flamingo because of the waterpark. The place was average, they have a convenience store on site and a couple of restaurants but food was over-priced. Our room was outdated, especially the carpet. If you walked bearfooted your feet will be black from the dirtiness of the carpet. That needs to go. The disappointing part was the extra fee they charge at check in for the use of the waterpark. $30 more per person plus tax. I thought, I had paid our stay in FULL when i booked through Expidia. If they are advertising thier waterpark as a main feature it should be included with the cost of the stay and not charge extra.

Great place to stay

Water was not hot. Ever. Ceiling fan-dripping from room above. Making puddle on floor. Shower leaked down wall and onto floor-bathroom floor soaking after every shower. Asked several times in one day for room to be cleaned-needed coffee and towels. Did not get done. Language was an issue. Front desk NEVER answered the phone. Went to a generic VM box where not even sure who even calling. The phone in room did not work. AC in room was not cold. Gap between door and floor-bugs could just crawl right in. Restaurant-noone was there when we went so we left, noone seemed to know the hours of it When they did clean the room-it was clean. Kids enjoyed water park. For what we paid was ok. But would not stay again. It has potential....could use some serious updating. Front desk area and restaurant area looked nice-just need to get the rooms updated and all things working right in them.

Cockroach in room

This was the third year in a row and will be the last. For small kids the waterpark is good, but that is it. Things have changed and a lot of things don't work there and they are so full of excuses. They have always been deceptive with their business practices by not showing online that the waterpark isn't open on Monday and allowing people to purchase tickets for their families, and that really sucks. Well I called that morning to find out the waterpark and pool times and only then was told that they were making repairs to the adult pool and it was closed. Seriously?? Two weeks AFTER the kids get out of school is when you decide its time to make repairs on the pool, and not notify anyone? I was really mad, because besides the 2 feet of water in the lazy river that was the only other place to actually get into the water. When i asked about it at the front desk at first she was sarcastic about it because I told her that I had called the day before (which was my mistake because i called that morning but was hot and tired after 3 hours with 3 kids in the car) and was told well I knew yesterday. Like that was going to make a difference when I already scheduled to time off of work and paid the deposit which was non refundable at that time. Then I was told that they sent out emails and must have missed me. I know they are full of it because just like the waterpark that is closed on Monday that they don't reveal on their website, all they want is the money and could care less about anything else. Then I tried calling the front desk, and the phones don't work. I was told they were switching carriers but just saw another review where the phones weren't working a year ago. Even when you call they NEVER answer the phone at the front desk either. The water park is nice, but they don't pressure wash the walkway so tons of kids are walking to go on the slides and falling. Then my niece has long hair and wanted to blow dry it after getting out of the pool. No blow dryer. The shower water is no longer hot, as other people in the hotel and i were talking about. It is a just slight of cool. Nothing except the main lobby and rooms are air conditioned so the bathrooms by the pool are hot and smell like pure urine. I won't even go in them. The laundry room and arcade are empty because they are hot boxes. Then on our last day after going the waterpark i went into the laundry room to change my nephew because the bathrooms smell and he shut the door and locked us in. For about 15 minutes i tried calling the main lobby where nobody answered the phone. We were hot, sweaty, and I was worried because we couldn't get out. After another 5 minutes an employee came out of his car and we were banging on the windows and flailing our hands, and he came and openened the door to let us out. I was furious and went to the front desk and after I told them what happened their only reaction or response was "Wow"????? Thats it, no sorry, are you ok