Kimberly
March 19, 2024
My boyfriend & I were traveling through Maine for one of his 20 Mile races. Neither of us had been to Kittery Maine. After a long day of events and travel. Ashley confirmed the room was in fact ready so we could check in early. Which was incredible given we wanted to rest. Ashley was polite and professional all around bright personality. Helpful. Answered my questions and made the check in process smooth n painless. As the day progressed April and Zoe were the ladies on the night shift. They were just as polite and helpful. Assisted me with questions and places to eat. Sadly neither introduced themselves or were wearing a name badge.
The housekeeper whose name i didn't get either, was the sweetest. Always gave me a smile each time I passed by her. I am sure she had her routine of cleaning rooms. She didn't seem at all bothered that my room was next to be cleaned and I declined at that time. due to my boyfriend was still sleeping. She smiled thanked me. Wished me a good day and continued her duties. The room was absolutely amazing. So clean. Fully stocked and ready for us to enjoy. On a scale of 1-10 I'd say our stay was an 8. It might seem silly but it's really important to me that I acknowledge and address people in customer service properly. I kept saying thank you " hun" simply because not all the staff introduced them selves or had name badges. Ashley. The housekeeper. Zoe & April did a fabulous job. Kittery is on our travel list again 😊💐⭐⭐⭐⭐⭐⭐⭐⭐