Hotel Weisses Roessl

During our stay at this purportedly five-star establishment, spanning from December 28th to January 2nd, my companions and I were regrettably confronted with a multitude of issues. Despite our timely arrival, the accommodation of our group, which included friends with an infant, was inexplicably delayed. This lack of foresight and consideration failed to meet the standards one would reasonably expect from a hospitality venue of this caliber. Upon eventually gaining access to our designated rooms, dismay swiftly replaced our anticipation. The condition of one of the rooms was deplorable, besmirched with egregious neglect. The bathtub, a foundational element of sanitation and comfort, was distressingly adorned with an abundance of hair, accompanied by traces of remnants from prior occupants. Despite promptly notifying the management of this egregious oversight, subsequent remedial actions were notably insufficient. Repeated assurances of room cleaning failed to yield any tangible improvement, leaving us in a state of dismay. Furthermore, the hotel's response to our dining needs, especially following an exhilarating day of skiing, was profoundly disappointing. An establishment purportedly catering to a ski resort clientele should inherently anticipate and accommodate the gastronomic requirements of its guests. The abrupt revelation that food service was solely available via room service at 4 pm, without prior notice or appropriate alternatives, was an unexpected inconvenience that necessitated escalated complaint. Notably distressing was the mysterious disappearance of personal belongings on New Year's Eve, specifically my jacket from Zuma, an occurrence that drew attention to the questionable security measures in place. It was only after firm insistence on reviewing surveillance footage that the hotel fortuitously "recovered" the misplaced item, raising concerns about the initial handling of the situation. The denouement of our stay culminated in an avoidable mishap. Despite forewarning the hotel regarding the dimensions of our friends' vehicle and its inability to fit within the confined underground parking, the staff negligently caused damage to the car's roof, thereby compounding our dissatisfaction with their lack of attention to detail. In sum, the experience fell egregiously short of the anticipated standard, leaving us profoundly disheartened. The absence of a formal apology for the litany of inconveniences was exacerbated by a paltry recompense comprising a mere bottle of champagne and a token free spa massage. The lack of accountability and requisite professionalism within an establishment purporting to uphold a five-star reputation was glaringly apparent, casting a shadow over the entire duration of our stay.

I stayed there from the 28th of December to 2nd of January and me and my friends encountered a lot of problems during our stay. First off, we arrived at the hotel in good time however the room was given late even though our friends had a baby with them and it was not handled professionally and when we eventually were given the room one of the rooms were very dirty, the bathtub was full of hair, there were food traces all over the room and then after we reported this to the management, they said they would handle it by sending room cleaning over to clean the room. After this, we went back to the rooms and the bathtub was still full of hair even though we asked for the 2nd time to be cleaned and we asked again and it was still full of hair. Shamefully we complained once again and the manager came and cleaned it, which should not be happening in a 5 star hotel. Prior to that, the next day we came back from skiing and we wanted to have food at 4pm after skiing as normally a ski resort should have food 24/7. Later we were informed that the only option was to have rooms service and that we had to complain and talk to the director. Also, I would like to raise the fact that on New Year’s Eve, my jacket disappeared from Zuma and I raised this with the managers and then somehow the next day after I said that I wanted the cameras to be checked, the hotel had somehow suddenly found. Finally, the last day of checkout our friends had brought their car and we specifically told the hotel prior to our stay that it could not fit underground as it was too tall combined with the ski attachement to fit in their underground parking slot, they somehow damaged the roof of the car. Overall, we would say that this was disappointing of a hotel with such a high rating and we were very upset with the quality of service and the professionalism in the hotel and the even more saddening part was that we didn’t even receive an apology and all we got as a compensation was a bottle of champagne and free massage at the spa.

Excellent hotel just outside the walls of the old town. The staff is outstanding and welcoming (except the somewhat rude woman taking Zuma restaurant reservations). The lobby bar is a great place for breakfast and for meals through 4 pm (when they start cleaning up for Zuma dining). The rooms are very well-appointed and comfortable, except the mattress was a bit hard for us. The spa facilities are amazing, especially the large number of sauna options, with a very Roman atmosphere. The pool is very nice as well. The Hahnenkamm lift is fairly convenient.