Surfescape Zanzibar

This place dont now wath is costumer service. Internet not 1MG and slips all the time away.They will give us a router never seen. Alicha the persone ho is the manager came the first day and came never back no excuses for the problems an after that the owner starting to lei over things they never did. Dont trust this people when they say somthing they dont do it and play with your feet.

I had the pleasure of staying at Surfescape Zanzibar in July while traveling solo, and it was an unforgettable experience. From the moment I arrived, I was greeted with warm hospitality that made me feel right at home. The location is simply outstanding—nestled right by the beach, offering breathtaking views of the ocean and easy access to water activities like surfing and kitesurfing. The natural surroundings create a tranquil and relaxing environment, perfect for unwinding and disconnecting from the daily grind. My room was comfortable and clean, providing all the essentials for a stress-free stay. I also appreciated the peaceful atmosphere, which made it an ideal spot for reflection and relaxation during my solo trip. The staff were friendly, helpful, and always available to offer recommendations or assist with anything I needed.

The location is great and the staff is eager to help you, friendly and welcoming. The accommodation is okay considering that the apartments are beachfront so there is some damage from the humidity. We had some problems with the cleanliness of our apartment because of a misunderstanding but they were solved quickly with the helpful staff. The personnel was eager to go out of their way to provide you with everything you wanted. The breakfast was great with delicious juices and local pita bread and jam. The WiFi connection was good and the apartment was sunny and the closest one to the beach from what I saw. The thing that I believe could be better is the towels and bedsheets that I think should be replaced with new ones

Where to start… first of all the pictures on the ad absolutely do not correspond to the apartments in real life. Not even the same furniture. We rent 2 x 2-bedroom apartments for 2 families on the ground floor, direct access to the beach is the only nice thing about it. Otherwise…: 1 glass for 4 people (LOL), 2 forks (re LOL), no pan (but 3 rusty casseroles Instead), a kettle that doesn’t work, a rusty bbq good for the garbage, old damaged furniture, moldy walls (yes zanzibar is humid, but walls can be washed out from time to time! Other hotels on the same beach do it, obviously) , floor totally damaged (falling apart is more accurate), wooden bathrooms doors are a joke (totally damaged and good for trash), at least 3 light bulbs missing (although there is a supermarket in Kiwengwa that sells bulbs…), bedsheets too small for the (humid) beds and with holes, pillows smelling humidity so hard that it’s better to cover them with a towel, mosquito nets damaged (when existing, because some are missing) and misplaced, some windows do not open anymore (broken, or key missing), sun beds made with 4 wood sticks and old, used mattresses (probably used to look like cool local made 10 years ago but now good to trash). Surfescape Zanzibar is the only one in the entire bay/accomodations dedicated to tourists in Kiwengwa, without a power generator, so it’s the only one that remains in the darkness when all the others turn on their generator… and it happens often (with or without any storm, whatever the owner says). The view for sure is amazing (when the sun is out), and the area is so peaceful (except on wednesday and saturday nights when the nearby jetty bar Il Pontile blares dance music out so loud that the wind takes it directly to your bedroom although the distance seems far away). The staff is lovely and try to help as much as they can but their possibilities remain limited: they cannot rebuild the entire place themselves instead of the owner. We wondered why the owners obviously neglect this place, and let it in complete derelict before they will (obviously) give up on it anytime soon and close it for good, like a few nearby resorts. Much advertising is done on their location in Fuerteventura on their social media and website, almost nothing on their Zanzibar location, and we now understand why. Maybe Kiwengwa used to be a great deal for the owners back in the days and now doesn’t bring much money anymore? The apartments are not cheap, though, compared to the poor offer they provide. I guess we will never know, but obviously we will have been among the last clients of Surfescape zanzibar, due to die anytime soon… Sad, sad, sad….

Unit on the lower floor advertised as "Ocean View" is completely false. Unit is old with musty/moldy smell Take your own taxi (not the Host's taxi) incase you have to find another hotel in a hurry. Several good hotels nearby that are much cleaner. Pay for one night only upfront. Host will not refund your money.