Centara Q Resort Rayong Reviews

Response from Property: Dear H2Osolid,Thank you for taking the time to share your stay feedback. We are delighted to hear that you were happy with overall stay. May I take this opportunity to thank you again for staying with us and we sincerely hope to have an opportunity to welcome you back. Sincerely yours, Chokedee Yoosathit Hotel Manager

Response from Property: Dear Value Guest,Thank you for taking the time to share your stay feedback. We are delighted to read the five-star rating. May I take this opportunity to thank you again for staying with us and we sincerely hope to have an opportunity to welcome you back. Sincerely yours, Chokedee Yoosathit Hotel Manager

Response from Property: Dear Value Guest,Thank you for taking the time to share your stay feedback. We are delighted to read the five-star rating. May I take this opportunity to thank you again for staying with us and we sincerely hope to have an opportunity to welcome you back. Sincerely yours, Chokedee Yoosathit Hotel Manager

Response from Property: Dear Khun Nipa T., Thank you for sharing feedback on what you had about your stay experience at Centara Q Resort Rayong.We regret to learn that there were issues in the room regarding check-in late which we sincerely apologize for. As mentioned, our team has been in touch to address your comments as they are indeed taken seriously and not reflective of our standards of check-in service. Please rest assured that measures will be taken to ensure that improvements are made. We hope to welcome you back again soon and will do our best to provide for a flawless experience!Chokedee Yoosathit Hotel Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to write this review. We are glad to hear that you had a pleasant stay with us overall. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for everyday.May I take this opportunity to thank you again for staying with us and we hope having an opportunity to welcoming you back again.Sincerely yours,The Management

Response from Property: Dear Value Guest, Thank you for sharing feedback on what you had about your stay experience at Centara Q Resort Rayong and some pointers which we take away for improvement. We regret to learn that there were issues in the room regarding cleanliness which we sincerely apologize for. As mentioned, our team has been in touch to address your comments as they are indeed taken seriously and not reflective of our standards of service. Please rest assured that measures will be taken to ensure that improvements are made. We hope to welcome you back again soon and will do our best to provide for a flawless experience!Chokedee Yoosathit Hotel Manager

Response from Property: Dear DPJ,Thank you for choosing to stay at Centara Q Resort Rayong and for sharing your feedback with us. We greatly appreciate your time and input, as it helps us improve our services and enhance the guest experience.We apologize for any inconvenience you experienced due to the layout of the building and design. Your point about the stairs is duly noted, and we understand the importance of ensuring a comfortable and accessible environment for all guests, including the elderly and families with young children. We will review our facilities and consider ways to make improvements in this regard.Thank you again for your valuable review, and we look forward to the possibility of serving you againBest regards,Suwarin RachanikornResort Manager

Response from Property: Dear Big Foot,We appreciate your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences and shortcomings you encountered during your time with us. Your comments are invaluable to us as they highlight areas where we can improve our services and facilities.We deeply regret the issue you encountered with the balcony sliding door. Your safety and security are of utmost importance to us, and we apologize for any discomfort this may have caused. We are investigating this matter urgently to rectify the situation and ensure the proper functioning of all room amenities.We are disappointed to learn that the cleanliness of your guestroom did not meet our usual standards. This is certainly not indicative of the experience we aim to provide. We have shared your feedback with our housekeeping team to address the issues you encountered and improve our overall hygiene practices.We are truly sorry to hear that you did not feel a warm and friendly atmosphere during your interactions with our staff, especially at the front desk. This is not reflective of our usual level of service, and we are committed to enhancing the hospitality and professionalism of our team members.Your experience is certainly not reflective of the high standards we aim to uphold, and we are genuinely sorry for the impact it had on your stay. We will take your feedback seriously and use it as an opportunity to make the necessary improvements to ensure a better experience for all our guests.Thank you for your feedback, and we wish you all the best in your future travels.Best regards,Suwarin RachanikornResort Manager

Response from Property: Dear Sila Jeam,Thank you very much for taking the time to write this review. We are glad to hear that you had a pleasant stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for everyday.May I take this opportunity to thank you again for staying with us and we hope having an opportunity to welcoming you back again.Sincerely yours,The Management

Response from Property: Dear Valued Guest,Thank you very much for taking the time to write this review. We are glad to hear that you had a pleasant stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for everyday.May I take this opportunity to thank you again for staying with us and we hope having an opportunity to welcoming you back again.Sincerely yours,The Management

Response from Property: Dear Valued Guest, We regret to hear that your stay with us was unsatisfactory, and we would like to apologize. We are sorry that we were unable to provide the level of comfort and service that we strive diligently to achieve. We take the satisfaction of our guests very seriously, so we have made it a priority to investigate the problems you experienced and use the feedback to improve our facilities and services. We hope you can accept our apologies and visit us again. We are looking forward to providing you with an accommodation and service experience that meets and exceeds expectations in the future. Sincerely yours, Chokedee YoosathitHotel Manager

Response from Property: Dear Khun ekapot,Thank you very much for taking the time to write this review. We are glad to hear that you had a pleasant stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for everyday.May I take this opportunity to thank you again for staying with us and we hope having an opportunity to welcoming you back again.Sincerely yours,The Management

Response from Property: Dear Valued Guest,Thank you very much for taking the time to write this review. We are glad to hear that you had a pleasant stay with us. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for everyday.May I take this opportunity to thank you again for staying with us and we hope having an opportunity to welcoming you back again.Sincerely yours,The Management