Hotels near TSTOA Children's Park., Kochi

I stayed with my wife and daughter, Overall my stay was perfect however I would like to highlight few things can be improved. Restaurant service is slow, food options are great , there were more than enough varieties orin the Buffet we always had the option to order from the Ala carte menu. I would like to say a big thank you to Sangeeta from the buffet restaurant . She was superb, as soon as we entered the restaurant she attends us with a big smile on the face. She know her job very well. Cleanliness- Room cleaning was done every morning when we leave for breakfast. our room cleaning guy Mr. Afazzudhin was the highlight. He always make sure our room is cleaned before we get back from Breakfast. He is a friendly and very professional I would give 5 star for cleanliness. Hassan & Family

Hotel is more suited for business travellers as nearby corporates offices suggests. As a solo leisure traveller the hotel was not for me, in terms of sightseeing etc with everything futher away. Breakfast and dinner selection was somewhat limited but nice food. Prakash the waiter served with care and efficiency. At the Spa on one of the nights there was no one there at the reception to take queries as the one and only therapist was engaged with an appointment! So what does one do wait for hours to be atteneded to? As a sign suggested i left a message for a call back for an appointment, but got none.

Excellent service from the staff, attention to customers needs and requirements. The front office ***ager Mr. Nithin is most supportive, humble and excellent in customer service.. everything was good.

The check-in experience with one of the staff members called as Mr.Jinu was extremely unpleasant. He asked whether I wanted to do advance or full payment to which I replied that I would prefer doing that during checkout as I would order food and other services and would pay combined for that. And the same is followed by many other hotels including 4 star hotels in the city. Even though this was a corporate booking done via Yatra for business, the staff person didn't know that and was asking for amount higher than what was mentioned on the tax invoice hotel voucher. He had to call another staff to recheck the amount and finally admitted that the amount on the hotel voucher with me was correct. After this the staff person suddenly changed and insisted that I pay the full payment only. The treatment I received was as if I would run away without payment. He kept on repeating - ”it's hotel rule”. Upon asking where the hotel rule is written or documented in your hotel policy, he had no answer and suddenly insisted that I cancel the booking. I was appalled at this kind of behaviour and treatment by a staff who works in a hospitality industry who treats customer in a hostile manner. Please do your research about the rules here. If anything is declared as a ”rule” or a policy, do ask for proof of its document. When I insisted on calling the manager, the manager said I could do payment in parts which was fine. But staff people treating people like theives is NOT OKAY. If hotel people are reading this review, kindly check the recording of the camera at your reception. Treating people like thieves when you are in hospitality industry is not at all okay. Hotel people should really pay attention to the reviews on Google page regarding treatment by staff. The lowest rating for this hotel have been mostly given for staff behaviour. They should train the staff to be more professional.

It was really good stay there, good service and especially good location.

It was a good stay, the rooms are very comfy and it does not have the usual hotel vibe. There is art everywhere you look, being very true to its name The Artiste. It was indeed a peaceful stay, even though its in a very busy part of the city. The staffs went above and beyond our expectations, especially Annu, Vishnu, Aswini and Angel. The food is good too, the breakfast buffet although it doesnt have a wide variety, but whatever was there tasted yum. Having forum mall nearby is really good too, opening us more options to have food and shop. Overall it was a good stay and will definitely come again.

This hotel is set once and likes greenery, and the space is large. This hotel is set once and likes greenery. This hotel is set once and is like greenery.

Our arrival was nothing short of amazing! We were warmly welcomed with a refreshing drink, a beautiful shell mala, and a soothing sandalwood bindi. The traditional dance made us feel so special and added a magical touch to the experience. The room offered a stunning ocean and harbor view, where we could admire majestic ships like the Indian Coastal Guards and Shreyas. The lunch and breakfast were delightful, and the sunset cruise was truly a highlight. During the cruise, we enjoyed sightseeing landmarks like Willingdon Island, Bolgatty, Vypin Island with its iconic fishing nets, the water metro, Aspin Wall, Mattancherry, the bridge, and Taj’s Gundu Island. The cruise ended on a beautiful note with a traditional dance performance and a serene lamp-lighting ceremony. Our evening was elevated further by a mesmerizing Kuchipudi performance. The dancer’s expressions were simply breathtaking! A special surprise awaited us in our room – balloons and a cake thoughtfully arranged by the Taj staff to celebrate my husband’s birthday. It was such a touching and memorable gesture! I also have shared detailed feedback in the note provided in the room. A big thanks to the team for their exceptional hospitality and for making our stay so unforgettable! 😊

Had two nights stay in the hotel at the beginning and the end of our holiday. The hotel was really nice, the rooms were large, with a fabulous rain shower plus toiletries and the beds very comfortable. Fort Kochi is a grey place to explore and the various aires were easily accessible from the hotel. Thoroughly enjoyed our stay at the hotel.

Professional & welcoming: An amazing hotel where I felt completely at ease. Central location. An unbeatable team, professional & personal, excellent service, very friendly, very clean, well-maintained & stylishly furnished rooms, excellent cuisine, beautiful & well-kept rooftop swimming pool. Many thanks for this unforgettable stay.