Guest User
September 6, 2024
Liked: 1) Concierge / Bell hop: Great job - Arrival & departure was very smooth by person on duty on that day 2) Front desk: Excellent team; Meenakshi requires special mention here - we were made to feel welcome even though they had a crowd around them. Check-in was swift & smooth. We were welcomed with nice warm Sukku kappi from Prithika; this was so refreshing after our 9 hours journey. 3) Buggy ride: we were taken smoothly over to our resort by Velan on a buggy & yes Meenakshi accompanied us to our room & carried our luggage up the stairs. Her room tour was excellent especially to be careful of our friendly neighborhood monkeys & that not to leave the balcony doors open. 4) Room: a. First impression – we were blown away by the lake & valley view from both the room & balcony. There was a complementary welcome bowl with many fresh local fruits, chocolates, brownie, cookies ***** with a warm well written welcome card from Shan Shajiram, AGM. As were late for lunch & early for dinner, this gift keep us satiated. b. Sink-in – furniture, doors & windows were all solid wooden; special mention on the ceramic tile art works embedded into all the dark wooden structures makes them look & feel rustic ***** with sloped, red tiled roof & matching rustic look fans. Toilet was top notch clean & bright. c. day-2-day usage – very comfortable bedding, with abundant toiletries & extra accessories already in the room. Moving around was very convenient with excellent partition design between rooms, toilet, balcony & the huge window. 5) Housekeeping: The spotless toilets, filled up snack bar, every available accessories & the best part is the towel art on your bed ***** with simple yet beautiful designs through flowers & plants was so heart touching. We in fact did not want to disturb the beautiful art that we rested on the diwan for as long as we can 😊 Priya (towel art - twin swan) was always there to help & checking us up regularly if we might need anything at all; great work from Rani, Latisha (towel art – rabbit) & Bharathi. Sorry I couldn’t remember the two great gentlemen who bought in the extra bed & more extra mattress when we complained about the hardness of the previous one. 6) Restaurant: we were eagerly looking forward to the dinner as we were famished & tired from the long drive but all that immediately vanished as soon we saw the smiling welcome faces at La Providence! All CSAs, Sr.CSAs, supervisors, captains & the whole bubbly team: a. Sanjana – Ever ready to help & always by your side when you think of asking something! b. Samuel – Ever Smiling & greeting person that will make you a smiling person as well c. Sasmita – Just let her know if you need anything & it will be there in a blink d. Bikash, Hami, Ragavan, …..The list is long & I wanted to mention all by name; the least we could do as a shout out for their exemplary customer service as their title rightly signifies! e. Their captains & supervisors require special mention as all work so very