Rainbow Sky Hotel Samet Reviews

I’m not usually one to leave reviews but feel I need to warn others.The hotel is located reasonably well, not far from the port but that is where the positives end unfortunately. The hotel is run down and extremely dirty. The first thing you will notice is the smell when you walk into the room. The bathroom had build up of slime in corner of tiles, the towel rail was falling off the wall and so was the vanity. To be fair when I pointed this out they did offer us another room which I had a look at and it was no different, they all smelt very musty and had been poorly cleaned. The general communal area of the hotel is very dirty as well. There seemed to be staff standing around not doing anything when they could be cleaning the place up to try and attract tourists back. Breakfast came with the room where they give you a picture of your choices and what you get won’t match what you choose, one pic shows bacon and what you get is processed triangle bits of ham. Very difficult to communicate because no one speaks English very well. We were talking to the lady at the front counter and she grabs her baby child and puts him on top of the counter and pulls off his full nappy in front of us, I couldn’t believe it. The lady at the front counter didn’t seem to care too much when we told her of the issues and if you read other reviews that had similar problems she says the issues will be addressed but they haven’t been. There were no other people staying at the hotel, even though on Agoda it says it is the last room available. I’m not sure how it’s got such a high rating on Agoda but don’t be fooled by that or the photos. We ended up checking out early and going elsewhere. The lady wouldnt refund the money. Very disappointed and we wont be back