Zazen Boutique Resort & Spa

Zazen Boutique Resort & Spa Reviews

Zazen Boutique Resort & Spa

177 Beach Bo Put, Amphoe Ko Samui, Chang Wat Surat, Mae Nam, Surat Thani Province, 84320, ThailandView Hotel Details
Zazen Boutique Resort & Spa
Zazen Boutique Resort & SpaZazen Boutique Resort & SpaZazen Boutique Resort & Spa
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Zazen Boutique Resort & Spa Guest Reviews

4.6/5
Great
48 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(48)
Positive reviews(30)
Reviews with photos/video(8)
Negative reviews(9)
Guest User
Garden Villa
Stayed in Feb 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 24, 2024
This hotel is wonderful! From the moment you enter from a busy main rd it is an oasis of calm. The front house staff were very efficient and welcoming. Our garden villa was amazing, huge, big comfy bed, coffee machine, lovely terrace…. Just beautiful. And then we went to the pool… wow, wow, wow it was wonderful. Best sunbeds ever, pool overlooking the ocean, drinks and food service with a smile. The lady who seems to run the pool/restaurant area was incredible… so very hardworking and attentive. There were some cocktail issues but she is working hard to train the new staff. The design of the whole place is so gorgeous. We didn’t want to leave!
Xiaofeiqishihenshou
Deluxe Suite
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Sep 23, 2024
I was attracted by the hotel restaurant at first sight, so I placed an order. When I arrived, I found that the view was really great. It was close to the sea and had a sense of the Mediterranean. The hotel is small and beautiful, quiet, with a swimming pool. When swimming, the waiter will ask if you want free drinks. Half of the breakfast is self-service, usually ordered, and the eggs and desserts are good. The staff are very warm and friendly. The location is close to the night market in the small fishing village, and it is very convenient to rent a motorcycle.
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Cat Woman
Garden Villa
Stayed in Aug 2024
Travel with friends
11 review
4.1/5
Very Good
Posted on Aug 18, 2024
Zazen is a more holiday-style hotel. It is not big and was just renovated a few years ago. The hotel's restaurant is very famous and is also very photogenic. I give it a thumbs up. The only downside is that there was a huge cockroach on the white floor at night. It crawled so fast that it scared the baby to death. The staff got rid of it.
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6/10
Guest User
Tropical Suite
Stayed in Sep 2024
Couples
5 review
4.0/5
Very Good
Posted on Oct 2, 2024
Room facilities are average
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BruceHK88888
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on May 22, 2024
We recently sold our villa in Koh Samui so decided to book Zazen. Over the years we had frequented the restaurant as it has always had great food, but we had never stayed at the hotel. We were very impressed with everything about the hotel. We had a perfect view of the sea from our beach front room. The food is great. And most importantly, the staff are fantastic. Professional and friendly. There are many hotel options in Samui. We could have stayed at a top international hotel & paid international prices, or opt to stay at this lovely family owned hotel for a fraction of the price while enjoying superior service. We made the correct decision. I would highly recommend Zazen and we will return.
Response from Property: Dear Khun David, Thank you so much for your kind words! We're thrilled to hear you had a wonderful stay in the Beachfront Suite. Your appreciation for our resort, our service, and the thoughtful staff, means a lot to us. We look forward to welcoming you back in the future! Best regards,
Lise V
Stayed in May 2024
Couples
1.0/5
Posted on May 8, 2024
Beautiful decoration but that is the only thing I can say that is positive. The water canal at reception was turning green, same for the pool. Rooms are not functional, the AC is just above the bed. All rooms are aligned where all terraces are next to each other. The room was horrible clean wise: white spot on the sofa, hair all over the room (bed, floor, toilet, shower…), dead flies on the bathroom, toilets not cleaned… Horrible smell when checked in. No manager on site on the week end… I was lucky I work on hospitality because I could arrange a discount, a full cancellation but I had to waste my holiday time to find another hotel. I don’t recommend at all.
6/7
Response from Property: Dear Lisev, We sincerely apologize for any inconvenience you encountered with our room and cleanliness. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We understand your disappointment, and we want to assure you that we take your concerns seriously. We are actively addressing this issue, implementing measure to enhance our service and ensure a more accommodating experience for our guests. Thank you for your understanding and patience as we work to improve. Your satisfaction is our priority. All the best,
Guest User
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 28, 2024
Very nice and peaceful hotel. Everything is with full attention stating from the room , restaurant, and overall service. The privet and the massages on the beach are marvelous .We defiantly come back. Highly recommended especially for couples.
AnaCatharina1972
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 9, 2024
We had dinner at Zazen Restaurant... what a beautiful place and great food. The staff was very friendly, especially the waitresses Ice and Jannie. Ice explained the dishes and was very patient and helpful with us. Thanks to both ladies we had a great experience. We definitely are going back and we warmly recommend Zazen restaurant.
Response from Property: Dear U8344BQcathyl, Thank you for your wonderful feedback! We're especially pleased that Jannie and Ice provided you with excellent service and took good care of you. You kind words will be shared with them, and they will be thrilled to know they made your stay memorable. We look forward to welcoming you back again in the near future. Warm regards, Titaporn S. Resort Manager
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 8, 2024
Just spent 12 nights at Zazen Boutique Resort & Spa.We were a bit hesitant before booking as we know the hotel was being refurbished. But our stay totally exceeded our expectations! The hotel is one of the most beautiful boutique hotels we’ve ever stayed at. The pool and restaurant area are absolutely stunning. The bungalows are set in beautiful gardens, they're beautifully designed, stylish. really spacious with huge bathrooms, minimalist design but functional and everything was always spotlessly clean. Facilities at the hotel are fantastic including a well equipped gym. The location is perfect as it’s set slightly away from the hustle and bustle of Fisherman’s village but close enough to walk which takes about 20 mins. But what really makes Zazen special is the staff. They are genuinely friendly and go out of their way to be helpful. We had couple of issues with our room as the resort has just recently been refurbished so there were some teething problems. The staff were fantastic and sorted the issues out immediately, couldn't do enough for us. Well done Zazen for creating such a special place, an oasis of calm and tranquility on Koh Samui, fabulous! Can't recommend this hotel highly enough! Martin and Jack.
Response from Property: Good Day Martin and Jack, We are very happy to hear you had a great experience at Zazen Boutique Resort & Spa Koh Samui. Your review made our day! Our whole team works very hard to maintain high standards, but we can only do it thanks to amazing guests like you. Thanks again and we hope to see you in the near future. With best regards, New
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 8, 2024
Stylish and chic. Fantastic breakfast - the pool area is gorgeous if quiet and relaxing is what you’re looking for. Rooms are large and beautiful. Very close to the fisherman’s village where there are lots of restaurants and a night market. Staff are all amazing I can’t describe what a fabulous time we had. Special mentions to Bee and King I think that’s his name the porter who couldn’t do enough for you. We will be back! There are only 24 rooms which keeps this hotel unique and civilised Fabulous x
Response from Property: Dear Khun Tracey, Thank you for sharing your positive feedback. We look forward to your next visit to Zazen Boutique Resort & Spa Koh Samui! With best regards, New
Emmamcdons
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 28, 2024
We really enjoyed our stay here. The pool and restaurant area is spectacular. The rooms are well appointed and have a beautiful aesthetic. It is a truly boutique hotel with less than 30 rooms which we loved. Staff are all lovely. It feels very peaceful.
Response from Property: Dear Khun Emma, Thank you for taking the time to share your wonderful feedback following your recent stay at Zazen Boutique Resort & Spa Koh Samui. We're thrilled to hear that you had such an enjoyable experience with our resort. We do wish to see you soon. Best regards, Titaporn S. Resort Manager
Tom J
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 22, 2024
Incredible restaurant, lovely boutique feel. Very close to Fishermans village. Staff there very welcoming, made us feel at home. 10/10. Pool is clean and poolside bar goes very well. Gym well equipped. Beach nearby. Rooms very spacious.
Response from Property: Dear Tom J, Thank you for the very good rating and your feedback which is highly valued! We do wish to see you again soon in the near future. Warm regards, Titaporn S. Resort Manager
Voyage32314423950
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 10, 2024
family of 9 - 5 adults and 4 children stayed 10 nights. Rooms were fantastic, clean and very comfortable. Pillows were excellent. Food was fantastic . Staff would go out of their way to make sure you were looked after. Pool was always clean and welcoming. The children were treated as adults and loved the service provided by all the staff. would go back tomorrow. Annie the manager is a real gem, always ready to help and support.
Response from Property: Dear Valued Guest, Thank you for sharing your feedback with us regarding your recent stay at Zazen Boutique Resort & Spa Koh Samui. We're thrilled to hear that you loved our resort, beautiful rooms, the ambiance of our food and restaurant especially for our service staff and our Manager. We look forward to welcoming you back to Zazen Boutique Resort & Spa Koh Samui for another wonderful stay. Ward regards, Titaporn S. Resort Manager
David A
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on May 24, 2024
We enjoyed 5 wonderful nights at Zazen. The hotel is beautifully situated right on the water. A beautiful infinity pool sits on the edge of the sea. The grounds are all lushly landscaped. It’s just what you would expect from a tropical paradise (sometimes with a few flies and all!). That said, what stands out is the service. The team anticipated all of our needs and made the stay even more perfect. Oliver brings top level world hospitality service to Samui. The team in the restaurant were extremely attentive (Am, Aung Moo, Jane, Art). And our rental car was bumped and New, who runs the resort, handled all the details with the car rental agency and insurance, taking all the stress off what could have been a challenging situation. Its a family run hotel and they made us feel part of the family. I would most definitely stay again in the future. Thank you so much David
Response from Property: Dear Khun David, Thank you so much for your kind words! We're thrilled to hear that you found our hotel magnificent and experienced personalized care that made you feel good. Your appreciation for our resort, service and amazing staff, especially all the name that you mention, means a lot to us. We look forward to welcoming you back in the future! Best regards, New Resort Manager
EricT4058
Stayed in May 2024
Couples
2.0/5
Posted on May 17, 2024
how can you serve breakfast with no orange juice. Lovely location but breakfast disappointing. Came for girlfriends birthday and were not happy. Used to be a very upmarket resort but not impressed with food or the service. Will not other to come again
Response from Property: Dear Eric, We regret to learn that your time at Zazen Boutique Resort & Spa Koh Samui did not meet your expectations. Your feedback is crucial and we are addressing these issues promptly to ensure they do not reoccur. Best regards,