Kimpton Kitalay Samui, an IHG Hotel

Kimpton Kitalay Samui, an IHG Hotel Reviews

Kimpton Kitalay Samui, an IHG Hotel

10 Bo Put, Bo Put, Surat Thani Province, 84320, ThailandView Hotel Details
Kimpton Kitalay Samui, an IHG Hotel
Kimpton Kitalay Samui, an IHG HotelKimpton Kitalay Samui, an IHG HotelKimpton Kitalay Samui, an IHG Hotel
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Kimpton Kitalay Samui, an IHG Hotel Guest Reviews

4.5/5
Great
256 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(256)
Positive reviews(236)
Reviews with photos/video(139)
Great service(97)
Delicious breakfast(33)
Great swimming pool(24)
Well designed(14)
Too many mosquitoes(11)
Loved the beach(10)
Close to airport(6)
Perfect for honeymoons(5)
Negative reviews(20)
Adventures of a STRAWBERRY
Room, 2 Twin Beds, Resort View (Essential)
Stayed in May 2024
Solo travelers
35 review
4.2/5
Very Good
Posted on May 2, 2024
Beautiful hotel with great facilities. There isn’t much breakfast options but the food was delicious Quick and easy check in Not worth the high price but overall a great hotel with a luxe feeling
6/14
Response from Property: Dear Adventures of a STRAWBERRY,Thank you for your review and for choosing to stay with us. We're thrilled to hear that you enjoyed our beautiful hotel and found our facilities to be great. Your feedback regarding breakfast options is duly noted, and we'll certainly take it into consideration for future improvements.We appreciate your kind words about our quick and easy check-in process and delicious food. We strive to offer a luxurious experience to all our guests, and we're glad you felt that way.We hope to welcome you back to Kimpton Kitalay Samui in the future for another great stay.Best regards,Kimpton Kitalay Samui
StanC
Room, 1 King Bed, Resort View (Essential)
Stayed in Apr 2024
Couples
16 review
5.0/5
Outstanding
Posted on May 25, 2024
The reason I booked Kimpton was because of the interior design, very beautiful property. The room was nice and comfortable with spacious balcony. Staffs are very helpful and nice, just a bit out of control during breakfast time, kinda feel like understaff. It’s a great place for family so not so recommended for couples or people who prefer quiet and privacy. Foods at the fish house restaurant are amazing, fresh ingredients and good quality. Plus point is the sunrise is so beautiful from Kimpton.
6/10
Response from Property: Dear StanC,Thank you so much for sharing your feedback and amazing photos with us!We’re thrilled to hear that you appreciated the beautiful interior design and found our property to be very beautiful. It’s great to know that you enjoyed your nice and comfortable room with a spacious balcony, and that our staff were helpful and nice.We apologize for the challenges you experienced during breakfast. Your feedback about the staffing levels will be addressed with our team to ensure a smoother experience for all guests.We’re delighted to hear that you enjoyed the family-friendly atmosphere and the amazing food at FishHouse, with its fresh ingredients and good quality. We also agree that the sunrise at our resort is indeed beautiful!We appreciate your feedback and hope to welcome you back for another enjoyable stay.Warm regards,Kimpton Kitalay Samui
XIAO LAO TOU
Villa, 1 Bedroom (Garden Pool)
Stayed in Aug 2024
Other
777 review
5.0/5
Outstanding
Posted on Aug 15, 2024
The rooms were spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, with a huge variety of options! The staff were attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble. I really like this hotel. Both beautiful and spacious You can do many activities and the staff also provide good service. The price is reasonable and can make my vacation very relaxing. If there is a chance, I would like to bring my friends and family to stay here. This hotel is a cheap hotel. And there are officers who provide good service. Located in a place that is easy to travel to. The area inside the hotel is clean.I really like this type of room. At first, I liked it from the picture, so I booked a room here. But when I arrived, I was relieved because the service here is good. All the staff are lovely and helpful in every aspect. Plus, the price is reasonable for the accommodation. It makes me want to come and relax on a tiring day here.
Response from Property: Dear XIAO LAO TOU,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your room and found our service to be attentive and helpful. It’s great to know that our location and amenities added to your positive experience.We look forward to welcoming you back for another relaxing stay. Thank you for recommending us and for sharing your experience!Best regards,Kimpton Kitalay Samui
Natng
Room, 2 Twin Beds, Pool Access, Resort View (Essential)
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Awesome hotel.
Response from Property: Dear Natng,Thank you for your short and sweet review!We're delighted to hear that you found our hotel awesome. We look forward to welcoming you back for another great stay!Best regards,Kimpton Kitalay Samui
Guest User
Room, 1 King Bed, Resort View (Essential)
Stayed in Mar 2024
Couples
2 review
4.7/5
Amazing
Posted on Mar 28, 2024
Excellent property with wonderful staff, receptionist Naomi was very accommodating and made sure our stay was perfect with exceptional service, J and apple were wonderful and always smiling. Chef banana was very friendly and super accommodating to our needs. Would definitely recommend staying at this hotel.
Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you had an excellent stay and that our staff, especially Naomi, J, Apple, and Chef Banana, made your time with us memorable with their exceptional service and warm hospitality.Your kind words mean a lot to us, and we truly appreciate your recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Kimpton Kitalay Samui
display123
Room, 1 King Bed, Resort View (Essential)
Stayed in Aug 2023
Travel with friends
41 review
4.5/5
Great
Posted on Aug 27, 2023
Repeated stay. Very nice hotel with nice staffs. Bed is comfortable shower heat is good. Had some welcome snacks
Response from Property: Dear display123,Thank you for choosing to stay with us once again. We're thrilled to hear that you continue to enjoy your time at our hotel. Our team takes great pride in providing a pleasant experience, from the comfort of our beds to the quality of our showers. We're glad you appreciated the welcome amenities. We look forward to welcoming you back to Kimpton Kitalay Samui for another enjoyable stay in the near future.Best regards,Kimpton Kitalay Samui
Ray36
Room, 1 King Bed, Pool Access, Resort View (Essential)
Stayed in Apr 2024
Solo travelers
2 review
4.5/5
Great
Posted on Apr 8, 2024
New hotel, the Staff need more training to reach 5 Start hotels standard
Response from Property: Dear Ray36,Thank you for taking the time to share your feedback with us. We are committed to providing exceptional service to all our guests, and we regret to hear that your experience did not meet your expectations.Please rest assured that we take your comments seriously, and we will review them with our team to identify areas where additional training may be needed. Our goal is to continuously improve and ensure that every guest receives the high standard of service they deserve.We appreciate your valuable input, as it helps us in our ongoing efforts to enhance the guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that we strive for.Best regards,Kimpton Kitalay Samui
Lovey
Room, 1 King Bed, Resort View (Essential)
Stayed in Dec 2023
Couples
1 review
2.5/5
Posted on Dec 31, 2023
As a couple, we stayed two nights for $1,200 at what was probably an extremely high price. Nevertheless, we were expecting a much better experience. We’ve enjoyed: - a room with a perfect view of the kids’ splash pool - some average food at the restaurant, including some cold fries - crazy scenes of sunbeds with dirty towels everywhere, and if you’d like to spend your afternoon by the pool, don’t expect anyone to come by and ask if you’d like something to drink or offer you some ice water… - best of all, the reconstructed bacon during breakfast, definitely a 5-star wonderful delicacy. Front desk manager Khun Kanita has been very kind and tried to solve things. It’s just not easy when it’s run by unembarrassed, greedy hoteliers.
Response from Property: Dear Lovey,Thank you for sharing your feedback about your recent stay at Kimpton Kitalay Samui. We genuinely appreciate your time and your insights into your experience.We apologize for any shortcomings that affected the overall quality of your stay. It's disheartening to hear about the issues you encountered, such as the view, average food quality, poolside service, and breakfast experience. Please rest assured that your concerns are taken seriously, and we will address them with the respective teams to ensure improvements are made.We are grateful for your kind acknowledgment of Khun Kanita's efforts, and we understand that exceptional service should be a consistent experience throughout the entire stay.We value your feedback as it allows us to enhance our offerings and deliver the high-quality experiences our guests expect. We hope to have the opportunity to regain your trust during a future visit.Yours sincerely,Chiraluck Saidet (Nancy)Director of Operations
Guest User
Room, 1 King Bed, Resort View (Essential)
Stayed in Dec 2023
Couples
4 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Outstanding stay … look no further. Everything taken care of down to the last detail from the minute you arrive.
Response from Property: Dear Guest,Thank you for sharing your outstanding experience with us! We are thrilled to hear that you had such a wonderful stay and that we were able to exceed your expectations in every aspect.Providing exceptional service and attention to detail is our top priority, and we are delighted that you felt well taken care of from the moment you arrived. Your satisfaction is truly our greatest reward.Should your travels bring you back to the area, we would be honored to welcome you again for another memorable stay. Until then, please do not hesitate to reach out if there is anything we can assist you with.Warm regards,Kimpton Kitalay Samui
Guest User
Room, 2 Twin Beds, Pool Access, Resort View (Essential)
Stayed in Jun 2023
Family
7 review
5.0/5
Outstanding
Posted on Jun 26, 2023
I booked a room with access the the pool. My family and I both loved it. The room and the pool are well design and clean. The main pool is nice too and very instagramable. The buffet breakfast has a variety of choice and we can order from the menu. The only down side is the beach. But I still recommend this hotel to everyone.
Response from Property: Dear Guest,Thank you for your stellar review and recommendation of Kimpton Kitalay Samui. We're thrilled to know that you and your family had a wonderful stay with us and particularly enjoyed your pool access room, our main pool, and our buffet breakfast with its variety of choices.Your comments on our design, cleanliness, and amenities are much appreciated as we strive to create an exceptional experience for our guests. We acknowledge your feedback regarding the beach, and we're always working to enhance all aspects of our guest experience.We look forward to welcoming you and your family back for another memorable stay at Kimpton Kitalay Samui.Warm regards,Chiraluck Saidet (Nancy)Director of Operations
Arnon
Room, 1 King Bed, Pool Access, Resort View (Essential)
Stayed in Jul 2023
Couples
2 review
5.0/5
Outstanding
Posted on Jul 29, 2023
Perfect in everyway, Will be back again for sure.
Response from Property: Dear Arnon,Thank you for your wonderful review! We are thrilled to have provided you with a perfect experience during your stay. Knowing that you enjoyed every aspect of your visit brings us immense joy and satisfaction.We are delighted to hear that you plan to return in the future. Our team is eagerly looking forward to welcoming you back and ensuring your next stay is just as wonderful, if not even better!Thank you once again for your kind words, and we can't wait to see you at Kimpton Kitalay Samui very soon.Best regards,Kimpton Kitalay Samui
KA CHON
Room, 1 King Bed, Resort View (Essential)
Stayed in Jun 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jun 25, 2024
Good service, good view, good to relax
Response from Property: Dear KA CHON,Thank you for your kind words! We're thrilled to hear you enjoyed the service, view, and relaxing atmosphere at our resort. We hope to welcome you back for another relaxing stay soon.Best regards,Kimpton Kitalay Samui
Tomer
Room, 1 King Bed, Resort View (Essential)
Stayed in Jan 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 15, 2023
one of the best hotels I've been. great room and activities for children. amazing breakfast!! best main pool!!
6/7
Response from Property: Dear Tomer,Thank you very much for this magnificent review and photos. It was pleasing to see that you had so many Kimpton Moments during your stay with us.We are looking forward to welcoming you back to Kimpton Kitalay Samui soon!Kind regards,Kimpton Kitalay Samui
JMCh
Room, 1 King Bed, Resort View (Essential)
Stayed in Dec 2022
Couples
25 review
4.7/5
Amazing
Posted on Jan 13, 2023
It’s a beautiful hotel day and night. We truly enjoyed our stay there despite the rain.. happy hour was the highlight of the day and we enjoyed socializing with everyone
6/8
Response from Property: Dear Joanna,Thank you very much for this outstanding review and photos. It was pleasing to see that you had so many Kimpton Moments during your stay with us, especially during the Social Hour.We are looking forward to welcoming you back to Kimpton Kitalay Samui in the not too distant future.All the very best,Kimpton Kitalay Samui
Guest User
Room, 1 King Bed, Pool Access, Resort View (Essential)
Stayed in Mar 2024
Family
2 review
4.5/5
Great
Posted on Mar 29, 2024
Very lovely Beautiful and clean
Response from Property: Dear Guest,Thank you for sharing your feedback with us! We are delighted to hear that you found our hotel to be very lovely, beautiful, and clean. Providing a welcoming and well-maintained environment for our guests is always our top priority, and we are pleased that we were able to meet your expectations in this regard.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,Kimpton Kitalay Samui