Koh Tao Hillside Resort Reviews

Kind and friendly staff, however, the access is terrible, super steep. The van service is too limited.

Where to start? First of all DO NOT BOOK THIS PLACE WITHOUT READING THIS. We read so many bad reviews about this place and we didn't want to believe it could be that bad. We arrived at Koh Tao and called the hotel since the guy who was supposed to pick us up (as arranged the previous day) wasn't there, yet the hotel owner (the old guy with glasses that you read on the other comments about) said he was there looking for us. We waited, and he never arrived - we called again and the guy remembered to send someone... we had to wait another 20 minutes. After our arrival we didn't know where to go since we were left at the kitchen/lobby area and there was no one to be seen. We called the owner again and he came to greet us and we told him that we were very tired and we wanted to go to our rooms, my friend ask him why wasn't anyone there to pick us up or to book us in to which he responded that "We were late. It's open 8 to 4 ok?". I told him it was not ok and after arguing for a few minutes I was already on the app of trip asking for help (I was offered a refund or to talk to the owner). After trip called the owner, he came with one key and we told him we booked 2 rooms not 1. He gave us two Seaview rooms since he didn't have garden view rooms for both of us. We thought what a nice guy... until we arrived to the rooms. Well you can see the pictures yourselves, everything was dirty and my friends room couldn't close the main door and also it had geckos inside, along with a flickering main light and a lack of plug points. He was changed to a deluxe room (still pretty bad for the price they were asking). Since we were very tired we rolled with the punches and slept on those disgusting sheets. Next morning I asked the owner to please change my sheets since they were smelly and dirty, he came with 2 girls with new sheets but ohhh surprise one of my "clean" sheets was completely a mess and she saw it and still decided to put it on my bed until I pointed out to massive spots of some sort of food. They had to go and bring new ones, we were offered free transportation to the city, in our last day when we asked the driver to take us please he agreed with a fee of 50 baht, well as expected he wanted to charge us to pay him 400 baht at the end of the trip. Before I even forget, prepare going 1000 steps up and 1000 down on some staircase because you going to need it if you book this hotel. That goes without mentioning how steep the place is. Overall is a really bad experience for a beautiful view of the sea. If the owner would put some effort and money into this hotel it could be a great hotel. But as it is now, it's not suitable for anyone.

We booked a room online and prepaid but when we showed up to the hotel we were told it had been overbooked and that there was no room for us meaning that we were then left homeless for the night and had to pay over triple the price of the current hotel room to stay somewhere else (this was a few days after the full moon party so everywhere on the island was booked up) we had also called the hotel before to make sure there was a room available before catching the ferry but when we got there the story had changed. One of their drivers then offered us a free taxi but took us half way down the road and dropped us there with no information with our bags and then drove off!

First room they put us in was falling off the mountain. Very unsafe deck. No Wi-Fi. Power keep going off. Ac barely worked. And the room was not at all what was in the picture I booked. Moved to second room which was nicer. Still So no Wi-Fi. The road driving in and out of the “resort” was a death trap. I am a very skilled motorbike driver and was no problem for me but anyone not skilled should avoid. If u met anyone driving the other way in the road you would most likely both crash and tumble down the hill. The restaurant that is advertised as open all day is only breakfast. And it’s awful. It’s not a buffet. We paid extra for free breakfast but it’s fee to everyone anyway. Not that u want to eat it. And my partner was stung by 2 bees in the restaurant. The pool is surrounded by construction that has been there for who knows how long. And they that guys are beating hangers at 8am Avoid this place. Way over priced. For the same price you can start at Poseidon or another place right on the water.

Really out the way, nice views and the room was ok

Not a bad spot. Just not a high end spot

The resort has one of the best view in this island even though you have to trade it off for other things like climbing up and down every day. The hotel staff is also friendly and helpful, i cant ride motorbike so he offers me free ride everyday to the town when I need to go their for dinner.

There were cockroaches in the room. For 2 days they didn’t come to clean our place, but only left 2 bottles of water and toilet paper at the front door. The girl at the reception was polite, but she gave the wrong information - she said that at the Ko Tao pier you can leave your things for free for safekeeping and go on an excursion yourself. No it's not like that. In the hotel itself, breakfast was served in different places every day - it was not convenient to walk up and down the stairs. The location of the hotel is good, there is a free shuttle 3 times a day to 7/11, convenient. There was a swimming pool - dirty. The snorkeling is beautiful near the hotel, I met a turtle there. Breakfast at the hotel is very poor.

You will have amazing views from the room and the truth is that the staff is very attentive and always eager to help. What I didn't like is that the photos do not match reality and the Risort is still under construction, it has great potential but it has many things to improve, the bed is not comfortable at all for the price paid, the decoration of the room It is very basic, it does not make you feel like you are in a superior Risort which is what you see in the photos, you will have the views, but do not expect great comforts, then it is built on a cliff and the hill to go to the exit of the Telita hotel hahahaha I find this difficult for older people, even though I believe that if it were home they have a golf cart in which they took our suitcases that could be used to help the elderly. Another good thing and I recommend yes or yes is taking the boat from the hotel to the small island next door, it is 3 minutes but it is an incredible place that you cannot miss if you go, they also offer the option of renting a motorcycle, which is Super good because you already pick it up from the hotel and when you leave you can leave it right there. That saves you the trip to another motorcycle agency of which there are a thousand! In short, I recommend it because the stay, if I compare it overall, was good but don't expect great luxuries.

The view is very beautiful, in general everything is fine, but the descents and ascents to the rooms are a different story))) and if you enter the bottom of the hotel on a bike, check the brakes and traction of your bike)))

Angry~~~, very disappointed! Except for the beautiful sea view here, I really don’t agree with the others. Don’t believe the luxurious things in the pictures, please see the real pictures we took. First of all, the up and down mountain roads are really steep. We rode motorcycles down the mountain. Be so careful that it almost fell, and the real situation of the room is that the whole room is really dilapidated. It seems that it has never been repaired, like a forgotten corner! There are almost no locks on the doors of many rooms. It seems that you can go in directly without check-in. There are many holes in the sheets, and the overall is very shabby, and there are ants everywhere in the bathroom and sink, especially the sink. ants sanitary, and the most incredible thing is that there is no trash can in the toilet of a hotel that costs several hundred yuan a night. We left without staying for a day, which is equivalent to giving the hotel more than 500 yuan in vain.

Do not book here!!! As soon as we arrived we knew it would be a long stay. We had to look for a long time for someone to welcome us because there was no one anywhere (we arrived at 2 p.m.). The person who took care of our "check-in" was unpleasant, strange and above all apparently unaware of our reservation. Concerning the room, apart from the view (which is the only positive point of this establishment) nothing was wrong. Holes in the ceiling, on the walls, the roof, the chairs on our terraces were broken, the cleaning had certainly not been done for some time (I'm not even sure if the sheets had been changed.... ), no hot water, a TV as decoration, and so on. Nothing serious, but for the price we paid it was clearly rubbish. A nocturnal beast had taken up residence just above the ceiling which was hell during the night (she scratched just above the bed, ran around etc). Since there were holes everywhere, but especially just above our heads, we had the pleasure of getting peed on ourselves☺). The "hotel" is under construction, and it is badly needed, I think that many of the rooms were in a bad state like ours, and the rest were not even rentable). It is really very steep which does not make it accessible to everyone. There is a small cart to go up but don't expect anyone to drive you to the top. We were at the start of the climb with our big travel bags and an employee passed in front of us with the car, looked at us and continued on his way without even offering us anything, or even giving us time to do so. ! We stayed 3 nights because we had paid a certain amount (the stay was clearly not worth it) and in any case there was no other accommodation for the same evening, but if we had been able to leave we would would have done it. We encountered a total of 8 travelers who had reserved a room and who were told that nothing was available and that they would have to leave or pay extra!! Run away, this place is a SCAM.

Very good service

You will enjoy your stay here. If the following disadvantages are acceptable - You must check in from 8:00 AM - 6:00 PM only if you check in after this. The officer will be puzzled and will ask you why this time. Don't you know that this place closes after 18.00 that the customer's face is dizzy? and complaining to various customers - The entrance to the hotel is quite dark. It's so dark that you need your own flashlight to walk inside the hotel. - You have to find your own room. The hotel manager followed him because he didn't know where the room you were staying at. - You have to pay for the room at the price of 1000+++++, but have to turn on the water in the bucket and take a shower, the water does not flow or flow very little. - You must love animals. Because in front of your room you will have a big gecko. Say hello when you walk in and out of your room. - The room has a very old condition, the air conditioner is not cold, the balcony is poured, the roof is broken, ready to fall over you at any time. strength - nice view - Breakfast is only boiled rice (delicious) with bread, fried eggs, sausages, orange juice, water, tea and coffee.